BookMyGarage Reviews 8,487

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,181 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, friendly staff. Many people found the booking process to be easy and straightforward, appreciating the ability to find fixed prices and book appointments without fuss. Consumers often highlight the great prices and savings achieved through the platform, with some noting that they couldn't find better deals elsewhere. The overall user experience is described as efficient, quick, and convenient. However, some customers were dissatisfied with issues related to pricing discrepancies, where the final cost did not match the initial quote. A few people also reported problems with bookings not being made or confirmed by the garages, leading to inconvenience. Additionally, some reviewers experienced poor communication and unreliable service, including abrupt call endings and last-minute cancellations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness, friendliness,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to book... See more

Price

Reviewers highlight positive aspects of price. Many customers appreciate the competitive and fair pricing,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used bookmygarage.com on a few occasions and they always seem to have the best-priced, well-rated garages available. There's always a few choices locally and they typically have space at a tim... See more

Company replied

Rated 5 out of 5 stars

Managed to get a great price on my MOT, cheaper than most garages and I was able to book my car through my usual garage nearby! Fab company and a really simple process too. They also send you reminder... See more

Company replied

Rated 5 out of 5 stars

BookMyGarage was a great help. Having recently moved house I needed to find a new local garage for my car service/MOT. I was able to review my choices, find a fixed price and book my car in witho... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Quick options and range of local garages to pick from. I was pleased to find garage on my doorstep that provides great service and friendly advice and no added extras on top of th... See more

Company replied


Company details

  1. #12 of 39 best companies in Price comparison site
  2. #23 of 37 best companies in Vehicle repair shop
  3. #8 of 12 best companies in Mechanic
  4. #4 of 6 best companies in Oil change service
  5. #63 of 200 best companies in Online marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re delighted to hear that you had an all-round great experience with our service. That’s exactly what we strive to deliver for every customer.
We really appreciate you taking the time to share your feedback and hope to assist you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy process

Easy process, easy to use site. Saved me lots of googling time.

2 May 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re really pleased to hear that you found the process simple and the website easy to use. It’s great to know we could save you time and make things more convenient.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Fast
Efficient
And excellent value for money!

2 May 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re delighted to hear that you found the service fast, efficient, and excellent value for money.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

All good and quick and easy and treated…

All good and quick and easy and treated with respect and very polite

2 May 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your lovely review!
We’re really pleased to hear that you found the process quick, easy, and positive, and that you were treated with the respect and politeness we always aim to provide.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

What a great service

What a great service! Really easy to use and navigate the system.
Plenty of dates to choose from to bring my car in.
Really good communication and updates throughout. Would definitely use again. Highly recommend.

1 May 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you so much for your review!
We’re delighted to hear that you found the service easy to use and navigate, with plenty of convenient booking options available. It’s also great to know that our communication and updates throughout the process met your expectations.
Your recommendation means a lot to us, and we’re really pleased we could provide a positive experience. We look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Helped me find a good value garage

Helped me find a good value garage. No fuss and efficient.

2 May 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review!
We’re really pleased to hear that we were able to help you find a good value garage and that the process was straightforward and efficient.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Quick comparison of prices

Quick comparison of prices, easy way to book the garage.

30 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re really pleased to hear that you found it quick and easy to compare prices and book your garage. Making the process simple and convenient is exactly what we aim for, so it’s great to know we’ve delivered on that for you.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

All was excellent from the first…

All was excellent from the first communication to completing the work. Great people and great work, completed on time

1 May 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review!
We’re delighted to hear that everything went smoothly from the initial communication right through to the completion of the work. It’s great to know that the garage that we connected you with delivered such a positive experience and met your expectations on both quality and timing.
We’ll be sure to pass your kind feedback on to them.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy use of booking system choice of…

Easy use of booking system choice of garages and prices,good communication once the booking done

28 April 2026
BookMyGarage logo

Reply from BookMyGarage

We’re really pleased to hear that you found the booking system easy to use and that the range of garages and pricing options met your needs. It’s also great to know that our communication kept you well informed throughout the process.
We truly appreciate you taking the time to share your experience, and we look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great website to search for any kind of…

Great website to search for any kind of mechanic

5 February 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We’re really glad to hear that you found our website easy to use when searching for a mechanic. Making it simple and convenient for our customers to find the right support is something we’re always striving for.
We truly appreciate you taking the time to share your experience and hope to assist you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to get a garage booked and plenty…

Easy to get a garage booked and plenty of reminders

30 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback!
We’re really pleased to hear that you found the booking process easy and that our reminders were helpful.
We aim to make the experience as smooth and stress-free as possible, so it’s wonderful to know this came across.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very professional approach

Very professional approach, staff were very friendly and the work was completed promptly.

30 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We’re delighted to hear that you found the team professional, friendly, and efficient. We’re also really pleased that we were able to connect you with the garage where everything was completed promptly.
We truly appreciate you taking the time to share your experience, and we’re always here should you need any assistance in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to use online service with a…

Easy to use online service with a simple and quick to book and the garage had all my car details all at a good price

30 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic feedback!
We’re really pleased to hear that you found our online service easy to use and the booking process simple and quick. It’s also great to know the garage had all your vehicle details ready and that you were happy with the price.
We’re glad we could connect you with the garage, and we’ll be sure to pass your kind comments on to them.
We appreciate you taking the time to share your experience and look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Good service, on time , good price

The service was so good, on time , good behaviour

27 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review!
We’re delighted to hear that you were happy with the service, especially that everything was on time and delivered with a friendly and professional approach. Providing a positive experience from start to finish is very important to us.
We appreciate your feedback and hope to see you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very easy to book

Very easy to book - good price and value

28 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We’re delighted to hear that you found the booking process very easy and that you were happy with the price and overall value.
We really appreciate your feedback and hope to support you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

wonderful communication

wonderful communication
expert repair
will return

26 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback!
We’re delighted to hear that you had a great experience, from communication through to the expert repair. It’s especially pleasing to know you felt confident in the service provided and that you’d return.
We’re glad we could connect you with one of our trusted expert garages, and we’ll be sure to pass your kind comments on to them.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very satisfied

Good price and friendly, efficient service

28 April 2026
BookMyGarage logo

Reply from BookMyGarage

We’re delighted to hear that you were happy with both the price and the service you received. Providing friendly, efficient service at great value is exactly what we strive for, so it’s wonderful to know we met your expectations.
We really appreciate you taking the time to share your experience and look forward to welcoming you again!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very professionally dealt with

Very professionally dealt with. Great communication and friendly staff

30 April 2026
BookMyGarage logo

Reply from BookMyGarage

We’re really pleased to hear that you found our team professional, with great communication and a friendly approach throughout. Providing a positive and reassuring experience is very important to us, so your comments mean a lot.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Too easy

Too easy, thank you

27 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We’re delighted to hear that you found the process quick and easy, that’s exactly what we aim to provide for every customer. We really appreciate you taking the time to share your experience, and we hope to see you again soon!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

I simply booked on the Friday night for…

I simply booked on the Friday night for a morning slot on Saturday- the garage called me Saturday morning and I was MOTed by 11am !

25 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We’re really pleased to hear that you found the booking process quick and convenient, and that the MOT was completed so efficiently. Providing a smooth, hassle-free experience is exactly what we aim for, so it’s great to know we delivered for you.
We truly appreciate your feedback and look forward to welcoming you again in the future!
Kind regards,
BookMyGarage

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look