BookMyGarage Reviews 8,495

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,181 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, friendly staff. Many people found the booking process to be easy and straightforward, appreciating the ability to find fixed prices and book appointments without fuss. Consumers often highlight the great prices and savings achieved through the platform, with some noting that they couldn't find better deals elsewhere. The overall user experience is described as efficient, quick, and convenient. However, some customers were dissatisfied with issues related to pricing discrepancies, where the final cost did not match the initial quote. A few people also reported problems with bookings not being made or confirmed by the garages, leading to inconvenience. Additionally, some reviewers experienced poor communication and unreliable service, including abrupt call endings and last-minute cancellations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness, friendliness,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to book... See more

Price

Reviewers highlight positive aspects of price. Many customers appreciate the competitive and fair pricing,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used bookmygarage.com on a few occasions and they always seem to have the best-priced, well-rated garages available. There's always a few choices locally and they typically have space at a tim... See more

Company replied

Rated 5 out of 5 stars

Managed to get a great price on my MOT, cheaper than most garages and I was able to book my car through my usual garage nearby! Fab company and a really simple process too. They also send you reminder... See more

Company replied

Rated 5 out of 5 stars

BookMyGarage was a great help. Having recently moved house I needed to find a new local garage for my car service/MOT. I was able to review my choices, find a fixed price and book my car in witho... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Quick options and range of local garages to pick from. I was pleased to find garage on my doorstep that provides great service and friendly advice and no added extras on top of th... See more

Company replied


Company details

  1. #12 of 39 best companies in Price comparison site
  2. #23 of 37 best companies in Vehicle repair shop
  3. #8 of 12 best companies in Mechanic
  4. #4 of 6 best companies in Oil change service
  5. #63 of 202 best companies in Online marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Easy to use online service with a…

Easy to use online service with a simple and quick to book and the garage had all my car details all at a good price

30 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic feedback!
We’re really pleased to hear that you found our online service easy to use and the booking process simple and quick. It’s also great to know the garage had all your vehicle details ready and that you were happy with the price.
We’re glad we could connect you with the garage, and we’ll be sure to pass your kind comments on to them.
We appreciate you taking the time to share your experience and look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Good service, on time , good price

The service was so good, on time , good behaviour

27 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review!
We’re delighted to hear that you were happy with the service, especially that everything was on time and delivered with a friendly and professional approach. Providing a positive experience from start to finish is very important to us.
We appreciate your feedback and hope to see you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very easy to book

Very easy to book - good price and value

28 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We’re delighted to hear that you found the booking process very easy and that you were happy with the price and overall value.
We really appreciate your feedback and hope to support you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

wonderful communication

wonderful communication
expert repair
will return

26 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback!
We’re delighted to hear that you had a great experience, from communication through to the expert repair. It’s especially pleasing to know you felt confident in the service provided and that you’d return.
We’re glad we could connect you with one of our trusted expert garages, and we’ll be sure to pass your kind comments on to them.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very satisfied

Good price and friendly, efficient service

28 April 2026
BookMyGarage logo

Reply from BookMyGarage

We’re delighted to hear that you were happy with both the price and the service you received. Providing friendly, efficient service at great value is exactly what we strive for, so it’s wonderful to know we met your expectations.
We really appreciate you taking the time to share your experience and look forward to welcoming you again!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very professionally dealt with

Very professionally dealt with. Great communication and friendly staff

30 April 2026
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Reply from BookMyGarage

We’re really pleased to hear that you found our team professional, with great communication and a friendly approach throughout. Providing a positive and reassuring experience is very important to us, so your comments mean a lot.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Too easy

Too easy, thank you

27 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We’re delighted to hear that you found the process quick and easy, that’s exactly what we aim to provide for every customer. We really appreciate you taking the time to share your experience, and we hope to see you again soon!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

I simply booked on the Friday night for…

I simply booked on the Friday night for a morning slot on Saturday- the garage called me Saturday morning and I was MOTed by 11am !

25 April 2026
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Reply from BookMyGarage

Thank you for your fantastic review!
We’re really pleased to hear that you found the booking process quick and convenient, and that the MOT was completed so efficiently. Providing a smooth, hassle-free experience is exactly what we aim for, so it’s great to know we delivered for you.
We truly appreciate your feedback and look forward to welcoming you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

So easy to use the website

So easy to use the website. The garage got in touch with me the next working day & got all booked in for the day after. Can’t fault it and even found my new favourite garage!

6 March 2026
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Reply from BookMyGarage

Thank you for the great feedback.
We’re so pleased to hear you found the website easy to use and that everything moved quickly and smoothly.
It’s especially nice to know we helped you find your new favourite garage, that’s exactly what we aim to do.
Thanks again for taking the time to leave a review and we hope to help you again some time.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Great service. Pleasant staff.

29 April 2026
BookMyGarage logo

Reply from BookMyGarage

We're glad you enjoyed your experience with the pleasant staff and service.
Thank you for your positive feedback, we hope to help you again.
Warm regards,
BookMyGarage

Rated 5 out of 5 stars

Professional job

Professional job and service staff were very friendly the price was was just right

29 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review.
We’re really pleased to hear you found the service professional, staff friendly, and our pricing just right.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Best regards,
BookMyGarage

Rated 5 out of 5 stars

Airbag safety recall

Easy to arrange, 20 minute job, completed within 3 days of receiving letter

26 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review, we’re delighted to hear that the airbag safety recall was easy to arrange and completed quickly.
It’s great to know the work was done efficiently within a short timeframe.
We appreciate you taking the time to share your experience and hope to help you again.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

All very quick and effective

All very quick and effective

29 April 2026
BookMyGarage logo

Reply from BookMyGarage

We're glad you found our service quick and effective.
Thank you for your positive feedback, we truly appreciate it and value your support.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly

29 April 2026
BookMyGarage logo

Reply from BookMyGarage

We're so glad everything went to plan.
Thank you for taking the time to leave a review, we hope to help you again some time.
Best regards,
BookMyGarage

Rated 5 out of 5 stars

Great price

Great price

26 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you so much for your 5-star review.
We're delighted you were happy with the price and welcome you back when you need us again.
Warm regards,
BookMyGarage

Rated 5 out of 5 stars

Maxs autos wood green done great work…

Maxs autos wood green done great work for my car. Couldn't fault it. Great work great prices

29 April 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you so much for the great review.
We’re glad to hear you were happy with the work done on your car and found our prices competitive.
We really appreciate the support and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great website

Great website. Reasonable price and service

29 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback.
We’re really pleased to hear you found our website easy to use and the pricing and service reasonable.
We truly appreciate your support and hope to help you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.
We’re really pleased to hear you had a very good experience and found our pricing competitive.
We appreciate your feedback and hope to help you again in the future.
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

I used book my garage and found C&T (Mr…

I used book my garage and found C&T (Mr Eastwood) he contacted me really quickly after my initial query and had availability really soon. He was honest and approachable and gave me the information in a way I understood. I would use his services again and recommend him to friends and family

27 April 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for sharing your experience.
We’re really pleased to hear that C&T (Mr Eastwood) responded quickly to your enquiry and was able to offer an appointment so soon.
It’s great to know you found the service honest, approachable, and clearly explained, that’s exactly the standard we aim to promote through Book My Garage.
Thank you for choosing to book through us, and we really appreciate your recommendation.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Used this for the first time on the…

Used this for the first time on the recommendation from a pal. Booked a MOT and full service with a local garage. Two days hence still no word from the garage. I read a few reviews and they stated that this is not a booking site but a request site. Book my garage does not have live access to the garages diary, so you request a spot nothing is confirmed.

27 April 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration and would really like the opportunity to look into this for you.
Unfortunately, with the limited information provided in the review, we’ve been unable to locate the specific booking details, so as a result, we’ve sent a separate request asking for a few more details so we can investigate properly and follow this up with the garage involved.
To clarify, bookings made through Book My Garage are booking requests which are confirmed by the garage directly.
While many garages respond quickly, response times can vary, and we’re always happy to step in if there’s a delay.
We appreciate you raising this and hope to hear from you soon so we can resolve it for you, and investigate with the garage concerned.
Kind regards,
BookMyGarage

***UPDATE***
Thank you for providing further details, this has enabled us to locate your booking, which we appreciate.
To clarify, Book My Garage does not directly integrate with garages’ live diaries. However, every garage has access to a dedicated portal where they are responsible for keeping key information such as pricing and availability up to date, so availability should be as accurate as possible.
Garages are also encouraged to contact customers within 4 working hours of a booking request, and we’re sorry that this didn’t happen on this occasion.
We’ll be investigating this internally with the garage involved to ensure this is addressed and to help prevent it happening again.
Thank you for bringing this to our attention, if we can help with anything else don't hesitate to contact us on 0330 124 3299.
Kind regards,
BookMyGarage

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