Bookshop.org Reviews 

61,266
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 17,592 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the platform for its reliability. Customers frequently highlight the fast delivery service, wonderful book selection, and fair prices offered across the catalog. Consumers also appreciate how simple it is to navigate the website and place orders while simultaneously supporting independent bookstores. However, some customers also noted minor issues with packaging, such as excessive glue or occasional damage during transit. A few buyers mentioned that deliveries occasionally took a bit longer than expected or arrived with missing items. Others experienced minor delays or received items in less than perfect condition compared to standard service.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a great range of titles that ship quickly and... See more

Delivery service

People report positive experiences with delivery service, noting that packages arrive promptly and in... See more

Order

Clients share satisfaction on order processes, frequently highlighting how easy it is to place purchases and... See more

Website

Customers had positive experiences with website, frequently highlighting how easy it is to navigate and find... See more

Quality

Users describe positive interactions with quality, noting that books generally arrive in great condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've never used your site before, but I'll for sure visit again! I follow everything Meidas Touch Network & when they suggested using you instead of my premium membership with Barnes & Noble to purcha... See more

Rated 5 out of 5 stars

Bookshop.org is a trustworthy resource for folks who want to stray from the path of greedy corporations such as Amazon. While supporting the B Corp certified business, you are also supporting small... See more

Rated 5 out of 5 stars

The book was received promptly, and the gift wrapping was superb. But I guess most importantly, in these times where we are all being swallowed up by corporate, it feels good to be able to buy somethi... See more

Rated 5 out of 5 stars

Great catalog, easy to use; hopefully supporting brick-and-mortar neighborhood bookshops. In 5+ years of using bookshop.org, no reason to complain ever came up. Sellers often add thank you note.


Company details

  1. Book shop

Written by the company

Bookshop.org is an online bookshop with a mission to financially support local, independent bookshops. We believe that bookshops are essential to a healthy culture. They are where authors can connect with readers, where we discover new writers, where children get hooked on the thrill of reading that can last a lifetime. They are also anchors for our communities -- owned, staffed, run and full of real people who have a genuine love of books and reading. As more and more people buy their books online, we wanted to create an easy, convenient way for you to get your books and support independent bookshops at the same time. If you want to support a specific bookshop, select them from our map and they’ll receive 30% of the cover price (or almost all of the profit) on your orders for a year. Otherwise, 10% of the cover price of your order will contribute to an earnings pool that will be evenly distributed among participating independent bookshops each month. By design, we give away the vast majority of our profit to bookshops, publications, authors and the many others who make up the thriving, inspirational culture around books and reading.


Contact info

4.8

Excellent

TrustScore 5 out of 5

61k reviews

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Asks customers to review

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4.8

All reviews

(61,266)

17,442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Keep reading

A really great service items are delivered well protected from damage and on time. Monies going to support bookshops absolutely brilliant idea

12 July 2026
Rated 5 out of 5 stars

Great customer service

I recently ordered a book that arrived with some of the pages badly creased. I reached out to Bookshop, sent a photo of the damage and I was sent a replacement copy. This was all done without delay.

20 October 2026
Rated 5 out of 5 stars

Great experience

It was easy to order. Received my book a day or two sooner than most others. Was an added bonus to NOT USE AMAZON. Would use service again for future purchases

19 October 2026
Rated 5 out of 5 stars

Trust Worthy!!!

I've never used your site before, but I'll for sure visit again! I follow everything Meidas Touch Network & when they suggested using you instead of my premium membership with Barnes & Noble to purchase their book, I immediately jumped on board! I hope to see you soon! Ty

19 October 2026
Rated 5 out of 5 stars

Good books

My book was protected well during shipping. I appreciate being able to support an independent bookstore

27 October 2025

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