BookSurfCamps by Tripaneer Reviews 

147
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Everything was perfect! The community was amazing, and both the yoga sessions and surfing activities were very well organized and a lot of fun. The only small downsides were the distance to the beach... See more

Rated 5 out of 5 stars

I had a wonderful stay at Luhu Surf Camp and honestly, I have nothing negative to say! Everything was great, from the healthy, tasty and generous breakfast to the perfect location, just a one-minut... See more

Rated 5 out of 5 stars

The people who helped me are friendly and provided me with useful solutions to the issues I had had. Due to an unexpected cancellation, I had to find another course for the same dates in August an... See more

Company replied

Rated 5 out of 5 stars

Great experience! I chose to travel by myself, and I couldn’t be happier with my decision! Russo Surf Camp has everything you could ask for: delicious food (the breakfasts were definitely the... See more

Company replied

Company details

  1. Travel agent

Information provided by various external sources

It is our mission to enrich your life with unforgettable surf travel experiences. We love to travel and we want to share our excitement with you. BookSurfCamps.com is made with love by Tripaneer. We are the world’s leading marketplace for travel experiences. We help you to discover, plan and safely book unique and enriching vacations. We specialize in holidays that include surf, yoga, safaris, motorcycling, horse riding, martial arts and more. We’re passionate about building a platform that our customers and partners love to use.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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4.6

All reviews

(147)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Boa Onda Guesthouse is amazing

Absolutely amazing Guesthouse, super friendly people and a relaxed atmosphere. Surfing was incredible and the yoga was superrrrr relaxing, Ana you are my idol! Booked with Juliya and she really sorted me out when I lost my phone and was super helpful with booking everything! I would highly recommend and I want to book again soon!

25 September 2021
Unprompted review
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Reply from BookSurfCamps by Tripaneer

Hi Briony! Reviews like yours make our day because it makes all the hard work worthwhile. Thanks again for choosing BookSurfCamps.com. We can't wait to hear from you again! - Maribeth

Rated 5 out of 5 stars

good camps, always happy

my fourth surfcamp with this website and have never been disappointed from portugal to indonesia through senegal and so on.
i’m an adept!

5 September 2021
Unprompted review
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Reply from BookSurfCamps by Tripaneer

Thanks for the awesome review, Tibo! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers! - Maribeth

Rated 5 out of 5 stars

zufrieden

Not everything went smoothly but the support was very helpful and responded fast every time! I can recommend the website!

6 July 2021
Unprompted review
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Reply from BookSurfCamps by Tripaneer

Hello Marta. Thank you for sharing your feedback. Much appreciated! - Blaine

Rated 1 out of 5 stars

DO NOT PAY THE DEPOSIT

DO NOT PAY THE DEPOSIT - IT DOES NOT SECURE THE RESERVATION AT ALL !!

Booked "6 Day Scuba Diving and Surf Camp" for the 28th of December, securing the date by paying the deposit.
Nevertheless, they informed me then that the accomodation was not available for the date I selected and I should change it to another date (shifted of at least 1 week). This of course doesn't work (as often for most travellers).

Result: NO ACCOMODATION for new year's eve, DEPOSIT GONE (after 4 weeks still waiting for a voucher of the value of the deposit)

20 January 2021
Unprompted review
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Reply from BookSurfCamps by Tripaneer

Hello Michelle! We're very sorry your surf camp did not go as planned, we are already reviewing all other dates with the retreat organizer to verify there is available accommodation for all future reservations and to make sure this doesn't happen again. Your store credit can be viewed when you log in to your account. Please feel free to contact us or reply to your open ticket if you need assistance locating the information. - Blaine

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Great timing, helpful staff, good organization. Nothing to complain.

5 January 2021
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Reply from BookSurfCamps by Tripaneer

Thanks for the five stars Karolina! Super happy everything went perfect! - Blaine

Rated 4 out of 5 stars

I was planning to book a trip before…

I was planning to book a trip before the pandemic hits but wasn't able to push through due to personal reasons. Regardless, I appreciated how well designed their website is and has all the information about the surf school/package that I need. Their customer service was pretty nice and replied timely to my query.

19 November 2020
Unprompted review
Rated 5 out of 5 stars

SurfExperience Lagos

we found what we needed, made te payments and get a wonderful experience in Surf experience in Lagos.

16 September 2020
Unprompted review
Rated 5 out of 5 stars

Amazing time!

I've just stayed in Corralejo for 9 days. Due to COVID-19 the accomodation was different than the advertised one, but nonetheless was still great, it was the Surfriders hostel. I am a total beginner and i took lessons from Guilliermo. He is a very cheerful and helpful guy. Explained everything how it works and always gave advices how I can improve. The surfing time and the perfect spots were also picked by him. I genuinely felt that I am getting better day by day, even though my balance is not so great. All in all, the experience was just amazing, and i can only recommend it. Thanks for everything, guys!

Most likely i will go back. I need to get better :)

1 September 2020
Unprompted review
Rated 5 out of 5 stars

Easy to use and reliable

Everything went as it was planned, easy to use, reliable. I could find all the information I needed but would have been nicer to get the info of the camp I booked right away through booksurfcamps. I recommend it anyway.

13 August 2020
Unprompted review
Rated 5 out of 5 stars

Very reliable website

Very reliable website. Each trip booked with them was great !

2 August 2020
Unprompted review
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Reply from BookSurfCamps by Tripaneer

Thank you for the 5-stars Jeanne - you inspire us! Stay safe, stay awesome! - Blaine

Rated 1 out of 5 stars

BookSurfCamps doesn't obey the contract

I booked a fully refundable surf trip in BookSurfCamps and paid the money in advance. 1.5 months ago of the trip I cancelled my booking. They confirmed that my money will be refunded in 4 weeks. Then, I waited for that time but didn't get refunded money. I asked again about the status of the refund. I got a surprising and disappointed answer, they said that they cannot refund money due to the corona crisis. Although their behaviour is completely disrespectful and dishonest, the agency also doesn't obey the legal contract between us. I lost my trust to this agency. I never book again from BookSurfCamps.

22 April 2020
Unprompted review
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Reply from BookSurfCamps by Tripaneer

Hi Kadir! There's nothing more heartbreaking for us than to read the disappointments of a valued customer. I've reached out to you on another platform but I wanted to reassure you once more that we carefully look at every case including yours and I'm sorry if you felt our approach was disrespectful and dishonest - we always aim to provide timely updates regarding the refund options. Our team will be ready to provide any assistance as soon as you're able to use your voucher. - Blaine

Rated 1 out of 5 stars

So far this has been a terrible…

So far this has been a terrible experience. Due to covid19 and our airline shutting down all operations we cannot travel. The hostel hosting our trip has been AMAZING, I cannot stress that enough. Booksurfcamps however is proving to be very dishonest. I asked about a refund given the absolute horrible unforeseen circumstances that are affecting everyone right now. They refuse to refund us and say they will only credit us if we choose to book using their website in the future. In the meantime, speaking to the hostel hosting this trip, they wish to refund us fully and then I find out they have not actually even been paid for the trip yet, which is supposed to start in two days. So booksurfcamps has not transferred them any money, and wish to hold on to it, despite our actual host wanting to refund us because obviously everyone is suffering right now and this is a lot of money, $1000 CDN! Booksurfcamps needs to learn to be more honest like their smaller counterparts hosting the trips they are selling. They are obviously a massive company and this is totally unacceptable. I would absolutely never use them again. Luckily the actual hosts have been incredible and working with my husband and I so wonderfully to hopefully get our refund so that we can travel in the future once all this clears up.

24 March 2020
Unprompted review
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Reply from BookSurfCamps by Tripaneer

Hi Natalie! Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and improve our service. We would like to sincerely apologize that we did not meet your expectations, as you shared with us. We strive to provide hassle-free travel experiences, and it’s apparent in this case, we fell short. If you wish to discuss this further or have any concerns, feel free to contact us at https://www.booksurfcamps.com/customer-service Take care! -Maha

Rated 5 out of 5 stars

Excelent experience

Excelent experience, everything was quick and easy.

10 February 2020
Unprompted review
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Reply from BookSurfCamps by Tripaneer

Thank you for the 5-star Franz! We strive to always deliver the best service to our valued customers such as yourself. Hope you had a blast with your surf camp! Think of us again in the future! - Max

Rated 5 out of 5 stars

I love BookSurfCamps

I love BookSurfCamps! I already went to three surf camps by using it!
Very easy to search for what you want, to have overview on available options, see reviews, communicate with the camps. I had once a problem, a camp I booked shifted the dates. So I contacted BookSurfCamps and they helped me to get my money back.

I would recommend BookSurfCamps!

16 January 2020
Unprompted review
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Reply from BookSurfCamps by Tripaneer

Wow, Dasha! Thank you so much for such a spectacular review! We are constantly striving to improve our website and we want to take it to greater heights, thank you so much for helping us on our journey to do so. You really made our day! Thank you for your neverending trust, loyalty, and for believing in us! We're always here for you and will be happy to serve you again soon! Sincerely -Maha

Rated 5 out of 5 stars

I m happy Cause I found the perfect…

I m happy Cause I found the perfect camp for me, and I m very thankful for that

12 January 2020
Unprompted review
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Reply from BookSurfCamps by Tripaneer

Hi Hutan! Thank you so much for writing us a wonderful 5-star review! We are thrilled to hear that you found the perfect surf camp! We hope your next holiday would be as joyful and memorable as this one has been. See you again soon! Cheers -Maha

Rated 1 out of 5 stars

Dishonest

I booked a sup tour for Croatia. I paid my deposit and booked my flights independently as advised only to find out that the tour was cancelled. They refunded my deposit however I was unable to get a refund on my flights. An alternative tour was offered but with totally different beginning and end locations so the flights I had booked were totally inappropriate. I emailed them with this information and they asked for proof of my flights which I sent in order to give me a refund then changed their mind and told me that it was my fault as I booked my flights. I was out of pocket for just under £300!

13 December 2019
Unprompted review
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Reply from BookSurfCamps by Tripaneer

Hi Sarah! Thank you for your feedback and for bringing this to our attention. We would sincerely like to apologize for the trouble and inconvenience this has put you through. While I wish, you had a better experience, rest assured that it is never our intention for you to experience such inconvenience and disappointment. About your flights, you may try to check with your travel insurance. Please feel free to reach us at https://www.tripaneer.com/customer-service for any further assistance. Once again, our deepest apologies for the inconvenience. Sincerely -Maha

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