I was skeptical about using Booksy. Well, I really didn't want to pay monthly for something I can do myself. I must say that Booksy is really great. My clients are satisfied, and the reports are very... See more
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Run your business smarter with Booksy Biz. This all-in-one app lets you schedule appointments, manage clients, market your services, and accept payments - all from the palm of your hand. Reach millions of potential clients: Tap into Booksy's global beauty marketplace of over 38 million customers actively seeking appointments. For clients, Booksy makes it easy to book your self-care appointments anytime, anywhere so that you can get on with your day. Use our marketplace to find your favorite provider, view pricing, read and leave reviews, and make your next booking If you’re a business that uses Booksy and would like to get in touch with our support team: info.global@booksy.com If you’re interested in using Booksy Biz for your business and want to learn more, please visit our website: https://booksy.com/biz/en-us. If you’re a client of a business who uses Booksy, and have a complaint about your experience with a business, please email us at help.global@booksy.com.
Contact info
United States
- info.us@booksy.com
- booksy.com
Replied to 11% of negative reviews
Typically takes over 1 month to reply
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49 mins in a chat help and we were at…
49 mins in a chat help and we were at step 1 with my question. Chat is not worth going into.
I like it
The app is convenient, clear, support managers are attentive and help to understand.
Great app been using it for my business…
Great app been using it for my business for a year and very easy with excellent support!
Pulling away as the front runner
I do enjoy the Books app. Overall, it’s one of the better apps that I have used in the past in fact, it does have some features that out distance the other others, thus I’m using it.
£20 FOR WHAT EXACTLY?
What is wrong with online service providers nowadays? Booked an urgent appointment. The hairdresser moved my appointment to another time & I couldn’t make it! So I immediately cancelled and now I received a £20 bill that my card was charged? FOR WHAT EXACTLY?
Great experience and easy to work with
Great experience and easy to work with. Clients find me easy and it's easy to navigate and add new services
Never miss an opportunity to book a client in ….
Easy to use and great for when you are out and about and don’t want to miss booking an appointment… there are never any technical issues and it is so easy to use. Client details are always to hand. It’s also great for helping attract new clients
ZERO BUSINESS PROTECTION
Booksy Biz claims to protect your business from customer no shows.. however I have had quite the opposite experience.
They will refund and give back to clients even with solid proof that the client is in the wrong. I had a client walk out and not pay (despite her hair looking amazing) so I charged her the no show fee (50%)
When booksy was unreasonably approached by this girl they gave back her money without any hesitation because she said she didn’t even come to the salon for her hair (LOL Laughable)
So anyway if that’s the case the cancellation fee was even more justified right?
Nope Booksy has refunded her TWICE.
Will not recommend this company to anyone. Get yourself on treatwell as they look after their customers and you pay half the price!
My experience with Booksy been amazing
My experience with Booksy been amazing. Recently switched over from square and it offers more service and flexibility than square as a beauty service provider! Boost is also amazing and helps expand clientele.
I have been using for two years and I…
I have been using for two years and I don’t I’m leaving honestly
Easy to use and informative and…
Easy to use and informative and supportive
I love all of the many features and…
I love all of the many features and tools they have to help you on any level, whether that's building clientele or maintaining. Best booking app I've used so far.
I love this app
I love this app. Since I start3d using it almost 2 years ago it has helped me increase clients by making booking and contacting clients easier. I live that I can send mass messages through the app and it automatically sends birthday and appointment reminders.
I love how easy the website allows my…
I love how easy the website allows my clients to find me and book their appointments independently! The only think I hate about the app is the prepayment is set on a percentage scale , every time I update my pricing , I’ll have re calculate all of the services. I would really like that change if it’s possible please
Easy to use
Easy to use, real convenient for business to run smoothly, and even have setting where you could take deposits to help with cancellation losses.
My clients love the organization and…
My clients love the organization and easy interface of Booksy. Old and young have been able to navigate through it seamlessly.
Best platform to grow your business…
Best platform to grow your business thank you Booksy !
Booksy is a scam
Booksy is a scam. I paid for a salon that obviously doesn’t exist and located in a house by the google map. No phone number. Booksy has zero customer service. I have emailed and nothing. Do not use this company. mHair salons are scamming people

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