They don't have the range that they used to and often things have to be ordered in so there quite a delay - if you factor this into your purchase plan you will be OK. My main issue is ebooks, I ordere... See more
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Review summary
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Bought a couple of Mangas, website states delivery in 3-5 business days. It is now almost 10 business days and only after posting a 1 star review, I received a reply. I have updated the rating to r... See more
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Booktopia was the only supplier who had a book I was. Basing for my sister’s birthday - all the well known physical and online book retailers had no stock. The price was very competitive too. I had to... See more
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I ordered Vagabond volume 5 off booktopia and it came in a hard cardboard box that safely protected my product from any bends or such damage.They shipped it in 2 days and then stated it would arrive i... See more
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Company details
Written by the company
Booktopia - buy online books, DVDs and Magazine Subscriptions from Australia's leading online bookstore with over 4 million titles. Booktopia offers thousands of eBooks, daily discounted books and flat rate shipping of $6.95 per online book order.
Contact info
34-48 Cosgrove Road, 2136, Strathfield South, Australia
- booktopia.com.au
3.0
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They took my book order in June 2024…
They took my book order in June 2024 knowing full well they were going insolvent. Now that they have been bought out and repaid all the big creditors they won't reimburse the individuals. Got a response saying 'sorry, we can't give you back your money'. And they continue as new! Sending me emails like everything is normal. I am going to make it my life's work to strongly not recommend them to everyone I meet. Such a terrible attitude to previously loyal customers.
16 June 2024
Unprompted review
Reply from Booktopia
Hi Nick,
Thank you for your reply.
I sincerely apologise for the experience you have received.
Back in August 2024 Booktopia was acquired by Digi Direct and have been operating under new owners, unfortunately any order before July are the sole responsibility of the Administrators as we do not have access to those orders.
The only thing we can directly recommend in this situation is contacting your financial Institution to raise a dispute for chargeback with whichever payment method you used to place your order.
For more information on how to proceed with this chargeback process, you can directly contact your payment vendor. We also have information available on our website: https://www.booktopia.com.au/helpCentre.ep?p=pre-administration-refunds&o=order#
I hope this information helps, and apologise that we cannot do anything further.
-Martha
Do not buy from here - they're super dodgy
Do not buy from here - I would give it 0 stars if I could. I bought a paperback for $82.50 and paid $14.95 express shipping because I really needed it for study urgently. I could have bought the same copy secondhand from Amazon and saved $70. But I thought it would be worth it to add it to my long term collection. Booktopia basically sent me a second hand book - the pages are covered in sooty fingerprint that won't wipe off and the pages and cover are all bent like a book that's been with someone for a long time and read continually. It was really damaged- there's no way this is a new book from an online store's warehouse. I wonder the margin they get from peddling secondhands. I asked them to refund it and the shipping, but Ann from customer service insisted that because it arrived on time they shouldn't have to refund the express shipping - she then agreed to refund the $4.95 difference between shipping and express but I wouldn't have incurred any shipping cost had I not purchased the book. I think they're super dodgy and selling second handbooks and pretending they're new. I would never buy from there again and so I'm refunding and returning all books I purchased in the order, not just the damaged one. Awful experience - they're really dodgy. I would never ever purchase anything from them - I hope the poor quality of their products and the customer service policies lead to the natural end to their business. Don't give them your custom.
Update: Unfortunately Dymocks didn't have them in stock but I've since bought the same titles new from amazon and it ended up being cheaper and included free shipping. Lesson learned.
12 February 2025
Unprompted review
Reply from Booktopia
Hi Jen,
Thank you for your reply.
I do want to apologise for the damaged and dirty book that you have received. All books that are sent out are brand new and should be in pristine condition. Any items received damaged, faulty and not in pristine condition we will issue a replacement or a refund.
I also want to say that I am very sorry for the customer experience that you have received, I have put the feedback through in hopes to improve our services and the customer experience.
If you still want to return just the damaged book, I am happy to issue a full refund for this book and the $14.95 express shipping fee. I do appreciate that you may now want to return the full order for a refund which is also understandable.
I do apologise once again for any inconvenience this has caused. Please reach out to me if you have any other issues or questions.
~ Luisa
I order ans paid for 2 books that…
I order ans paid for 2 books that didn't turn up. After contacting BT I was advised to submit a claim form which I did. That was 6months ago. No happy Jan!!
8 February 2025
Unprompted review
Reply from Booktopia
Hi Tony
We understand how disappointing this is for everyone and is an unfortunate situation for all concerned.
I'm sorry but Booktopia has been operating under new owners and management as Booktopia Direct, we don't have access to any of the previous order, to get more information and check on the process of the calim please visit:
https://www.mcgrathnicol.com/creditors/booktopia-group/ website for further instructions for any unfulfilled order or refunds.
Alternatively you can contact the Booktopia Hotline on (02) 9248 9985 or via email at booktopiacustomers@mcgrathnicol.com.
Booktopia stole my money as well took…
Booktopia stole my money as well took my order knowing full well I was not getting it
Discusting company
1 August 2024
Unprompted review
Reply from Booktopia
Hi, thanks for reaching out. To assist you further with your enquiry, please provide your order number. ~ Luisa
I am extremely happy with my Booktopia…
I am extremely happy with my Booktopia purchase. The price of the book I ordered was very reasonable. It arrived in good time, was well wrapped/protected and is in excellent condition.
31 December 2024
Unprompted review
Reply from Booktopia
Hi Kate, Thank you for your lovely feedback!
It is always a thrill to get feedback, especially when it is a positive experience with us. There are many people working very hard here at Booktopia to make this happen and feedback like yours makes this all the more worthwhile.
Thank you again for taking the time to share this with us. We look forward to serving you again on your next order or for any other assistance that you may need.
~Martha
Booktopia literally stole from its customers
They took $200 from me knowing they couldn't fulfil the order and they refuse to refund it. They were fined $6 million for lying to their customers (look it up). Now they're back and pretending like nothing happened. If you make an order on booktopia ... good luck. It's a coin flip and you might literally just be throwing money away. Be smart and avoid.
3 July 2024
Unprompted review
Reply from Booktopia
Hi Robert,
Thank you for reaching out to us.
We understand that this has been a frustrating experience, and can appreciate that this situation has been difficult.
However, due to Booktopia entering Voluntary Adminstration, any orders placed before 3rd July are directly the responsibility of the Administrators. Unfortunately, the only way to get reimbursed via the Administrators is to complete a Proof of Debt form. We understand this may not be ideal, however we do not have control over this process. All of the relevant information in regards to the Administration and what you can do as a creditor is on McGrathNicol’s website: https://www.mcgrathnicol.com/creditors/booktopia-group/ . You can also email their hotline if you would like any further clarity: booktopiacustomers@mcgrathnicol.com
The only thing we can directly recommend in this situation is contacting your financial Institution to raise a dispute for chargeback with whichever payment method you used to place your order.
For more information on how to proceed with this chargeback process, you can directly contact your payment vendor. We also have information available on our website: https://www.booktopia.com.au/helpCentre.ep?p=pre-administration-refunds&o=order#
I hope this information helps, and apologise that we cannot do anything further.
-Martha
Easy transaction.
They didn’t have the set of books I was looking for as a Xmas gift but had the books individually which didn’t really work out to much extra so I was happy about that.They came in plenty of time for Xmas and were well packaged.Would definitely buy from these guys again.
11 December 2024
Unprompted review
Reply from Booktopia
Hi Amanda,
Thank you for your lovely feedback!
It is always a thrill to get feedback, especially when it is a positive experience with us. There are many people working very hard here at Booktopia to make this happen and feedback like yours makes this all the more worthwhile.
Thank you again for taking the time to share this with us. We look forward to serving you again on your next order or for any other assistance that you may need.
~Martha
Was very easy to order & extremely fast…
Was very easy to order & extremely fast turn around, thank you!!
6 December 2024
Unprompted review
Reply from Booktopia
Hi Belinda,
Thank you for your lovely feedback!
It is always a thrill to get feedback, especially when it is a positive experience with us. There are many people working very hard here at Booktopia to make this happen and feedback like yours makes this all the more worthwhile.
Thank you again for taking the time to share this with us. We look forward to serving you again on your next order or for any other assistance that you may need.
~Martha
Christmas gift 2 months later.
I ordered a Christmas gift on Nov 28th 2024. Today , Jan 5th 2025 , it has still not arrived.
5 January 2025
Unprompted review
Reply from Booktopia
Hi Valerie,
Thank you for reaching out,
I apologise for the delay with your order, i would be happy to have a look at the order for you and see the reason for the delay, If you can provide me with the order number i can have a look at the order for you.
-Martha
I ordered a book for a Christmas…
I ordered a book for a Christmas present. Received the book in excellent condition due to the sturdy packaging. Ordering was easy. Turnaround time was very good. Very happy.
10 December 2024
Unprompted review
Reply from Booktopia
Hi Julie,
Thank you for your lovely feedback!
It is always a thrill to get feedback, especially when it is a positive experience with us. There are many people working very hard here at Booktopia to make this happen and feedback like yours makes this all the more worthwhile.
Thank you again for taking the time to share this with us. We look forward to serving you again on your next order or for any other assistance that you may need.
~Martha
Extensive range of books for all
Extensive range of books for all - well priced and consistent delivery. Books are packed correctly and avoid damage in transit. This is my ‘go to ‘ web site for sourcing books.
5 December 2024
Unprompted review
Reply from Booktopia
Hi Alan,
Thank you for your lovely feedback!
It is always a thrill to get feedback, especially when it is a positive experience with us. There are many people working very hard here at Booktopia to make this happen and feedback like yours makes this all the more worthwhile.
Thank you again for taking the time to share this with us. We look forward to serving you again on your next order or for any other assistance that you may need.
-Martha
Quick delivery, great service
I got the books I was looking for on Booktopia and I was more than happy with the service and the delivery time and I’m also very happy that they are in business again ⭐️ thank you🌟
2 December 2024
Unprompted review
Flagrant thievery - steer clear!!!!
It makes me furious whenever I see Booktopia advertising on the internet because they ripped me off to the tune of hundreds of dollars - along with many other customers. The company went bankrupt and sent emails out to all their existing customers that orders would not be fulfilled and no refunds would be issued. However, they continued to trade, taking orders from unwitting new customers even as they pocketed hard earned money that their loyal, long time customers had given to them in good faith. I will never order from them again and I warn everyone I come across to steer clear of these criminals.
24 July 2024
Unprompted review
I ordered a book for Christmas on 4th…
I ordered a book for Christmas on 4th December. When I called 2 weeks later (it was pending on my aus post app) they said it was still in warehouse waiting. Obviously not enough staff. It's Christmas Eve and have received all my online purchases except this one from Booktopia. Will not be using again
4 December 2024
Unprompted review
We paid for two books and Booktopia…
We paid for two books and Booktopia didn’t deliver.
In one case they declared insolvent and in the second just took the money and didn’t deliver.
This company shouldn’t be allowed to continue operating as they are as per 24th December 2024.
Do not buy from this company
24 December 2024
Unprompted review
Actually I had a good experience
Actually I had a good experience with Booktopia. They had the books I wanted and delivery was fast. Well I live in the outback so anything that arrives within 3 weeks is good for here.
I have purchased from them before with no issues either. Perhaps it’s the type of literature I read. Anyway I recommend them and will use them again. Until it doesn’t go well then I will review differently.
6 December 2024
Unprompted review
Horrible site
Horrible site. Takes forever to ship your order with no notification, hard to contact support and website message field doesn’t work on mobile. Avoid, I’ll never order from them again!
19 December 2024
Unprompted review
I have spent thousands of dollars with…
I have spent thousands of dollars with Booktopia over the years. When they went into administration they cancelled my outstanding orders without refund but continued to operate. I will never buy from them again.
31 October 2024
Unprompted review
Vivienne Westwood Catwalk
Easy to navigate on the website, competitive pricing, and delivery was quick and the book was packaged safely. ⭐️⭐️⭐️⭐️⭐️
20 November 2024
Unprompted review
Absolutely ridiculous wait times
Absolutely ridiculous wait times. Don’t advertise a book is available and then tell me a week later that your supplier won’t have it for another week??
5 December 2024
Unprompted review
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