They listed our business without permission and are displaying incorrect, misleading information. I brought this to their attention many months ago, and they fail to respond. Should be shut down by re... See more
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I used to find Bookwell great, however every booking I have made more recently with Bookwell has been cancelled. It’s really frustrating when it happens just before the scheduled time- this weekend i... See more
Company replied
They have listed my personal address for a business but I have no such business. This is a huge security issue. I have tried calling their Support number listed but line is dead every time. Do not tru... See more
Location feels very cheap and nasty. Only went back for a second time because it was messaged to me that the appointment would be 15% off but never got the discount or was even asked about it when pay... See more
Company replied
Company details
Information provided by various external sources
Instantly book your next beauty or wellness experience online with Bookwell.
Contact info
L2, 696 Bourke Street, 3000, Melbourne, Australia
- 1300 856 405
- info@bookwell.com.au
- bookwell.com.au
1.2
Bad
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Reply from Bookwell
Hey Bartholomew, thank you for taking the time to leave your review for us! We appreciate your honesty and value your feedback. We will take a look at our booking times to improve so our customers have an even more seamless and option-filled experience. Thank you for bearing with us while we make improvements to our offerings on the daily. All of us here at Bookwell HQ are grateful for your time and feedback!
Great customer service!
Great customer service!! I was very unhappy with the quality of service from the salon I attended and Michael at Bookwell was very understanding and did his best to rectify the situation. Thank you
2 October 2019
Unprompted review
Great tool for booking beauty but would…
Great tool for booking beauty but would be perfect as an app.
2 October 2019
Unprompted review
Reply from Bookwell
Hey Michelle, thank you for taking the time to leave your review for us! We are glad you love the Bookwell tool! We agree with you around your app suggestion, this is definitely on our Bookwell bucket list for our customers - we will be sure to update everyone when there is news on this front. A big thank you to you from all of us here at Bookwell HQ.
I have no idea what i booked in…
I have no idea what i booked in bookwell.
It might be nice to state that in the email
2 October 2019
Unprompted review
Reply from Bookwell
Hey Helen, thanks for your feedback! We value this insight and will look into providing more information when we request reviews in future. Thanks for sharing your experience so we can achieve our goal of providing the best customer experience - from all of us here at Bookwell HQ.
love booking and always easy to use
2 October 2019
Unprompted review
Got my lashes done for the first time…
Got my lashes done for the first time and they lasted almost 6 weeks which is very impressive! The second set I got were even better with lots of attention to detail. Also got SNS with tips for the first time & I am so pleased with how well they turned out. Would highly recommend. The ladies are lovely!!
2 October 2019
Unprompted review
Easy booking process
2 October 2019
Unprompted review
A great cut and style
A great cut and style. Others didn't appreciate what I needed but KIS hair delivered. Will definitely be back!
2 October 2019
Unprompted review
It was a wonderful experience
It was a wonderful experience
Very friendly and professional
2 October 2019
Unprompted review
great service couldn't be happier .
2 October 2019
Unprompted review
We used Bookwell in Spain for a very…
We used Bookwell in Spain for a very early taxi ride to the airport. The booking was made the night before and a confirmation message was sent straight away. Our ride arrived early and notified us he was there. A great experience all round.
Thankyou
2 October 2019
Unprompted review
Cost effective and fast delivery
The book that I bought was well priced and it came in within a week! Highly recommend :)
2 October 2019
Unprompted review
Unfair advance charges
Being charged before confirming my appointment is not acceptable, and then having to wait days to be credited back to my credit card is also not acceptable. Would NEVER NEVER use Bookwell again.
2 October 2019
Unprompted review
Reply from Bookwell
Hey Annette, thank you for taking the time to leave your review, we really value your feedback - it helps us serve our customers even better in future. We can imagine that must have been really frustrating to pay for your appointment and then have it cancelled, we can appreciate this frustration and it is well below what we aim for - our sincere apologies. I am personally going to take a look into this to avoid it happening in future. While we're mindful you mentioned you never would use Bookwell again, we value your input to help us be better for future customers, so a big thank you from all of us here at Bookwell HQ.
Great service
Great service, professional cut and blowdry within the hour. Hair shiny and bouncy. Love it.
2 October 2019
Unprompted review
Easy service and works well
2 October 2019
Unprompted review
Booking worked perfectly
Booking worked perfectly and easily, paid online and great service
2 October 2019
Unprompted review
Found it easy to use but too many log…
Found it easy to use but too many log ins etc required just for an appointment other sites much easier to use
2 October 2019
Unprompted review
Reply from Bookwell
Hey Maria, thank you for taking the time to leave your feedback and review for us, we really value it! We can appreciate the login may be different to other sites - our goal with this is to help our customers have a speedy and seamless experience, by reducing having to spend time inputting information each appointment, where the login can save your details for future bookings. We will take this on board as a perspective to consider and see what we can do in future to help make the booking process even easier for customers. Your perspective is valuable to us! A big thank you from all of us here at Bookwell HQ.
Would recommend
Had a great experience with the team at Bookwell. Professional and helped with any issues I had.
Have suggested some of my friends use the system or work with them.
2 October 2019
Unprompted review
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