They listed our business without permission and are displaying incorrect, misleading information. I brought this to their attention many months ago, and they fail to respond. Should be shut down by re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I used to find Bookwell great, however every booking I have made more recently with Bookwell has been cancelled. It’s really frustrating when it happens just before the scheduled time- this weekend i... See more
Company replied
They have listed my personal address for a business but I have no such business. This is a huge security issue. I have tried calling their Support number listed but line is dead every time. Do not tru... See more
Location feels very cheap and nasty. Only went back for a second time because it was messaged to me that the appointment would be 15% off but never got the discount or was even asked about it when pay... See more
Company replied
Company details
Information provided by various external sources
Instantly book your next beauty or wellness experience online with Bookwell.
Contact info
L2, 696 Bourke Street, 3000, Melbourne, Australia
- 1300 856 405
- info@bookwell.com.au
- bookwell.com.au
1.2
Bad
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Speedy delivery thank you
2 October 2019
Unprompted review
simplicity is key
simplicity is key, and this website is perfect and easy to navigate through!
2 October 2019
Unprompted review
Fast and simple
2 October 2019
Unprompted review
Everything was OK except for the…
Everything was OK except for the Passport section because not everybody has a Passport.
2 October 2019
Unprompted review
Yes it worked very well
2 October 2019
Unprompted review
Bookwell
Bookwell, have done well , improving my business and service second to none.
2 October 2019
Unprompted review
Easy to make an appointment
2 October 2019
Unprompted review
Very easy to book my appointment
Very easy to book my appointment. No issues here. Will use again.
2 October 2019
Unprompted review
Always live visiting this salon
Always live visiting this salon, Helen and Jenny are lovely ladies and do a great job on my hair.
2 October 2019
Unprompted review
So easy and convenient to book through bookwell
So easy and convenient to book through
2 October 2019
Unprompted review
Great service
2 October 2019
Unprompted review
I love this place highly recommend best…
I love this place highly recommend best service
2 October 2019
Unprompted review
The site is good for what it does
The site is good for what it does. You can conveniently book appointments online without having to call but then the places you book will cancel on you despite already receiving a confirmation text or email a few days earlier. And there was never a reason as to why they cancelled, just that they couldn't fit you in anymore. This is what would happen to me so I don't use it.
2 October 2019
Unprompted review
Reply from Bookwell
Hey Linda, thanks a million for taking the time to leave your feedback - what you're saying is completely valid and definitely something we agree with you on. Our goal is to have a seamless and positive experience for our customers when booking, and cancelled bookings fall well short of this - our sincere apologies. We are urgently taking a look at our internal processes to do everything we can to eliminate cancelled bookings with our venue partners. Some good news, in the rare occurrence we need to cancel a booking, moving forward we are personally reaching out to our customers to offer alternative solutions and hope this addresses your concern. We hope to see you online again, from all of us here at Bookwell HQ.
The best threading
The best threading, doesn’t matter who you get (but Habibi is the best!) full face threading is amazing!
2 October 2019
Unprompted review
Prompt service
Prompt service. Efficient. Kept me informed of progress of items. Won’t hesitate to use again.
2 October 2019
Unprompted review
So much easier than calling
Fast and convenient. I've used this service multiple times, booking and paying online; everything works seamlessly!
2 October 2019
Unprompted review
Fantastic local Salon
What a great Salon! Staff are fantastic and you always walk out feeling amazing. So much nicer than some of the overpriced franchised salons.
2 October 2019
Unprompted review
Just arrived to be told I don’t have an…
Just arrived to be told I don’t have an appointment. So I guess your booking system doesn’t work.
27 September 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.