They listed our business without permission and are displaying incorrect, misleading information. I brought this to their attention many months ago, and they fail to respond. Should be shut down by re... See more
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See what reviewers are saying
I used to find Bookwell great, however every booking I have made more recently with Bookwell has been cancelled. It’s really frustrating when it happens just before the scheduled time- this weekend i... See more
Company replied
They have listed my personal address for a business but I have no such business. This is a huge security issue. I have tried calling their Support number listed but line is dead every time. Do not tru... See more
Location feels very cheap and nasty. Only went back for a second time because it was messaged to me that the appointment would be 15% off but never got the discount or was even asked about it when pay... See more
Company replied
Company details
Information provided by various external sources
Instantly book your next beauty or wellness experience online with Bookwell.
Contact info
L2, 696 Bourke Street, 3000, Melbourne, Australia
- 1300 856 405
- info@bookwell.com.au
- bookwell.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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People also looked at
Not happy as i did not get the results…
Not happy as i did not get the results for my skin as promised. In fact, it is worse than before.
User friendly and very convenient when…
User friendly and very convenient when I am looking for a specific treatment to book (instantly) at the right time and in the right place!
Thank you so much Bookwell
Really user friendly and perfectly working application. Easy to use! :)
On a daily basis
On a daily basis, i'm struggling a lot with my time management I don't know when should I go and pamper myself because of my busy schedule but now, when I found out that there's this website called Bookwell, setting an appointment has never been this easy. Thanks to you guys! :)
Awesome work nice and friendly
Very easy to use
Great site
I found it really easy to search and compare, plus it saved me a bunch of time by being able to book online. I had some questions and the customer service was really helpful and quick to come back to me. Would highly recommend 👌
Bookwell is a very easy website to use…
Bookwell is a very easy website to use to book treatments and you get automatic email & texts to confirm the booking. However, when i got to the store they had no knowledge of my booking and even further was asked to pay when leaving even though i already had on this website. They asked for proof (bank statement & email) before calling a number to confirm payment.
Very happy
Very happy. I have fine hair and the curl drops out very quickly. Walter did a great job and the curls lasted 2 days!
It takes way to long to receive your money for the treatments
I already had an online booking system but thought I would give Bookwell a try to increase my online presence. Unfortunately I didn't get much business at all from being on Bookwell and then had to wait for weeks to receive my money. I will stick with the online booking system that I have now. It is much better for me.
I don’t remember using bookwell.
Have used it many times and always…
Have used it many times and always successfully
Got a spam email saying thanks for…
Got a spam email saying thanks for booking. Well I have never booked on this website or anything salon related online in my life and I don’t appreciate spam.
The shop's internet was apparently down…
The shop's internet was apparently down when my booking came in so they didn't get it. I still got a confirmation message and text message so I showed up and they couldn't fit me in. I booked it the day before my holiday so I could have fresh nails to last the holiday so I had no time to rebook. I won't be using this service again.

Reply from Bookwell
Wonderful experience
Wonderful experience. Professional and caring. Thank you.
It cancelled my booking by itself.
I don't trust Bookwell anymore as it has sent me messages that my hairdresser cancelled my appointment and sent a message to my hairdresser that I cancelled the appointment, when no one cancelled the bookings at all.

Reply from Bookwell
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