Bookwhen - Online Booking System Reviews 526

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for its ease of use and reliability, often describing it as a game-changer that simplifies management. The user experience is frequently highlighted as intuitive and straightforward, making it easy for both businesses and their clients to navigate. The staff and customer service team are commended for being friendly, responsive, and genuinely helpful, providing excellent support and guidance. Many users also appreciate the website's design, finding it easy to set up sessions, manage bookings, and organize their activities efficiently. Conversely, a small portion of people felt the booking system could be clumsy and illogical, particularly when trying to book multiple classes. Some users also mentioned initial difficulties in setting up the system exactly as desired and expressed concerns about data security.

What people talk about most

Booking process

Users describe positive interactions with the booking process. Many customers find the system easy to use,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers find the system easy to navigate,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being incredibly... See more

Website

Customers had positive experiences with the website. Many reviewers found the platform super easy to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use, all the guides are helpful and it is easy for clients too, maybe needs to say on the first page that payments are taken after confirming booking as some clients hadn't got this far before... See more

Company replied

Rated 5 out of 5 stars

Bookwhen has been a game-changer! We’ve been using Bookwhen for our classes and it’s made everything so much easier to manage — from bookings and payments to communicating with customers. The s... See more

Company replied

Rated 5 out of 5 stars

I use Bookwhen for all my class and party bookings at The Creative Corner, and it’s been brilliant! It’s so easy to set up sessions, manage bookings, and keep everything organised. My customers find i... See more

Company replied

Rated 5 out of 5 stars

We are using BookWhen to manage our Gym booking system. Initially, we had some issues setting this up the way we wanted but customer support and the help pages were excellent. We now have a fu... See more

Company replied


Company details

  1. Event management company
  2. Software company

Written by the company

We're passionate about helping businesses succeed - through great value booking software and a team focused on success, not just support. Over the years, we've transformed bookings for thousands of businesses, helped individuals follow their passions, and supported franchisors to scale internationally. We don't just provide "off-the-shelf" booking software. Just get in touch if you want to discuss this with us! You can get set up in 15 minutes - join us for a free two-week trial and reduce your admin time today 😊


Contact info

4.8

Excellent

TrustScore 5 out of 5

526 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Youth Club Night Organised

Our charity uses Bookwhen to help organise a local youth club on our site. It is very easy to use, straightforward to administer, and enables the team to know who is coming on a club night. We do not need the system for anything more, and we are very happy with how it works.

22 November 2022
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thank you for your review Guy!

Rated 5 out of 5 stars

My retirement business a success

I recently started a Paint Party business, teaching paint nights in the bars, restaurants and parties. I was started trying to just take e-transfers and keep track of party participants on a notepad. Then I saw my local Yoga place booking people on BOOKWHEN. So I started to research and decided to try it.
Bookwhen has made my business so professional, efficient and the biggest thing, EASY !
I am not very computer techy and the use of the site is extremely user friendly. I love the layouts, and options I can add to each Paint party.
I look forward to so many Paint Parties and a huge part of the thanks goes to Bookwhen for helping me get started in my retirement business.

19 November 2022
Unprompted review
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Reply from Bookwhen - Online Booking System

What a fantastic retirement business idea! We're so happy to have been a part of your success Chrissie 💚

Rated 5 out of 5 stars

We have been using Bookwhen for over…

We have been using Bookwhen for over two years and find it invaluable for control of our bookings and payments and it’s integration with zoom. Always personal helpful service with my queries. Excellent. Thank you Bookwhen team. 😄

14 November 2022
Unprompted review
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Reply from Bookwhen - Online Booking System

You're very welcome, Chris! Thank you for taking the time to write your review

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

I was really nervous about switching to online booking but Bookwhen have been absolutely incredible. The system is easy to use for both admin and clients. I’ve asked lots of questions (some probably daft) to customer service who have come back to me quickly and clearly which is what has made me so confident in the company. They always follow up to check my experience has been good in a friendly way - I always feel like I’m talking to a person rather than a bot. Thank you to all the team at Bookwhen!

9 November 2022
Unprompted review
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Reply from Bookwhen - Online Booking System

Considering you were nervous, it's amazing to hear you took the step to switch to Bookwhen! We're really happy you joined us and rate our customer service so highly. Thank you for your review, Laura ✨

Rated 4 out of 5 stars

really happy with the booking system…

really happy with the booking system and i have tried a few. I have had to call on customer service several times and the response have been quick and helpful and problems resolved quickly and they have helped me with any queries. really good booking system and supportive customer service.

1 November 2022
Unprompted review
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Reply from Bookwhen - Online Booking System

So happy to hear we trumped all the other booking systems! Thanks Clare ✨

Rated 5 out of 5 stars

Bookwhen has been perfect for my small business

Bookwhen has been perfect for my small business. They helped me personally learn how to use the site and the online chat with their staff is amazing! I use the help articles and have never had an issue with the site at all!

2 October 2022
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

You can always reach out to us if you need help, Rachel. Thank you for your review!

Rated 5 out of 5 stars

Very affordable and feature rich

I've used Bookwhen for my own business and my clients' booking systems. It is great for SMEs as it's very affordable yet feature rich and scalable. Customizations are simple to manage even without IT background and Bookwhen is also mobile friendly. The help and support is also great - very quick to reply and super friendly!

1 November 2022
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Hi Isabel, it's a pleasure to have you and your clients use us. Thanks for your review 😊

Rated 5 out of 5 stars

Easy to use Bookwhen

We use Bookwhen pay for and distribute links to our weekly bridge sessions. Our members have found it easy to use. It offers extra facilities such as refund vouchers for players that have to miss bookings. It was easy to set up and I have had quick and helpful responses to questions.

30 October 2022
Unprompted review
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Reply from Bookwhen - Online Booking System

Thanks Peter! Happy to hear your bookers have also found it useful 😊

Rated 5 out of 5 stars

All good

I run Sheffield Yoga School. Bookwhen has worked very well for me. I have had very good support when I was getting used to the system and whenever I have had questions subsequently they have been answered straight away. It's a simple & versatile system at a very reasonable price. All good and I would recommend this company.

29 October 2022
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thank you Chris 🙌

Rated 5 out of 5 stars

Swim school set up so easy with Bookwhen

I started using Bookwhen when a friend of mine said it really helped with her dance school. I have a brand new swim school and really wanted a hassle free way of dealing with bookings. I am a bit of a technophobe so I was quite nervous however I found Bookwhen really easy to set up and manage. I like that I can use either my laptop or phone too. Altogether I feel that Bookwhen is a major part of why business has been successful from day one!!

17 October 2022
Unprompted review
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Reply from Bookwhen - Online Booking System

This is a wonderful review, thanks so much Julia! We're incredibly grateful to hear that someone referred you and Bookwhen had such a positive impact on your business. We wish you all the best for the future 😊

Rated 5 out of 5 stars

Community group ease

Using Bookwhen for our community group to run various events. Finding it really fantastic and has taken so much admin off our hands! Customer service was always spot on and quick to reply. Would definitely recommend.

4 October 2022
Unprompted review
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Reply from Bookwhen - Online Booking System

We're really happy to have you onboard with us and thanks so much for saying you'll recommend Bookwhen! If you ever need further support, please don't hesitate to reach out to us 😊

Rated 5 out of 5 stars

User friendly and fantastic online support.

I have been consistently impressed with bookwhen. The system is easy to use and the online support has fantastic. It takes out so much of the admin from my little online tutoring/teaching business. Really recommend!

27 September 2022
Unprompted review
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Reply from Bookwhen - Online Booking System

Thanks so much Sarah 😄

Rated 5 out of 5 stars

Bookwhen has saved our organisation

Bookwhen has saved our organisation so much time and automated a part of our small operation making the customer user experience so much better. The customer service is excellent and super helpful too. Thanks

19 July 2022
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thank you for your 5-star review Dan! It's great to hear we've saved your organisation time to focus on other things 🙌

Rated 5 out of 5 stars

I love BookWhen!

I love BookWhen. It has all the features I was looking for to streamline registration and payment for my training events, with very reasonable prices (without taking a cut of each sale you make like some other platforms), and they have the best support staff as well. Very responsive and helpful, even with personalized tutorial videos. Highly recommend this platform.

24 September 2022
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks so much, Thai-An!

Rated 5 out of 5 stars

Really useful tool

We’ve used Bookwhen for several years for our members to book & pay for courses and activities. It’s a really versatile tool that does exactly what we want, and easily integrates with payment systems and our own website. Never had any major problems, and the one time there was a glitch with the system it was resolved very quickly with great communication from the team.

We’ll certainly be carrying on using bookwhen for the foreseeable future, and recommend it to anyone that wants to take bookings online.

21 September 2022
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks so much for leaving us a 5 star review and recommending us to others. Please don't hesitate to reach out to us again if you need assistance 😊

Rated 5 out of 5 stars

Great user experience

Bookwhen makes it really simple to create, publish and use their booking system.

13 September 2022
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks Lucy!

Rated 5 out of 5 stars

Great booking platform!

I use Bookwhen to schedule outdoor activities for my business. It's easy and quick for me to schedule and update activities that I'm running, I can access it from my phone so it's convenient if I'm out and about and it's user friendly for my customers. It's also a really good price for the service I get.
I'd definitely recommend it if you're a business that requires people to book onto an event or activity!

8 September 2022
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We're super happy to read about your positive experience using Bookwhen 🙌

Rated 5 out of 5 stars

I've been using BookWhen for various…

I've been using BookWhen for various ticketing needs for many years and with no problems to report. Useful updates occur from time to time. It's a nice platform designed and operated by a small dedicated team in the UK. Respect.

5 September 2022
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

This is really lovely to read! Thank you Jonathon 😊

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