Bookwhen - Online Booking System Reviews 526

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for its ease of use and reliability, often describing it as a game-changer that simplifies management. The user experience is frequently highlighted as intuitive and straightforward, making it easy for both businesses and their clients to navigate. The staff and customer service team are commended for being friendly, responsive, and genuinely helpful, providing excellent support and guidance. Many users also appreciate the website's design, finding it easy to set up sessions, manage bookings, and organize their activities efficiently. Conversely, a small portion of people felt the booking system could be clumsy and illogical, particularly when trying to book multiple classes. Some users also mentioned initial difficulties in setting up the system exactly as desired and expressed concerns about data security.

What people talk about most

Booking process

Users describe positive interactions with the booking process. Many customers find the system easy to use,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers find the system easy to navigate,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being incredibly... See more

Website

Customers had positive experiences with the website. Many reviewers found the platform super easy to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use, all the guides are helpful and it is easy for clients too, maybe needs to say on the first page that payments are taken after confirming booking as some clients hadn't got this far before... See more

Company replied

Rated 5 out of 5 stars

Bookwhen has been a game-changer! We’ve been using Bookwhen for our classes and it’s made everything so much easier to manage — from bookings and payments to communicating with customers. The s... See more

Company replied

Rated 5 out of 5 stars

I use Bookwhen for all my class and party bookings at The Creative Corner, and it’s been brilliant! It’s so easy to set up sessions, manage bookings, and keep everything organised. My customers find i... See more

Company replied

Rated 5 out of 5 stars

We are using BookWhen to manage our Gym booking system. Initially, we had some issues setting this up the way we wanted but customer support and the help pages were excellent. We now have a fu... See more

Company replied


Company details

  1. Event management company
  2. Software company

Written by the company

We're passionate about helping businesses succeed - through great value booking software and a team focused on success, not just support. Over the years, we've transformed bookings for thousands of businesses, helped individuals follow their passions, and supported franchisors to scale internationally. We don't just provide "off-the-shelf" booking software. Just get in touch if you want to discuss this with us! You can get set up in 15 minutes - join us for a free two-week trial and reduce your admin time today 😊


Contact info

4.8

Excellent

TrustScore 5 out of 5

526 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Arts and crafts classes kids

I use Bookwhen for all my class and party bookings at The Creative Corner, and it’s been brilliant! It’s so easy to set up sessions, manage bookings, and keep everything organised. My customers find it really simple to use too. It’s been around five months we have been open now and I know there is more features to dive into using. Definitely recommend for small business owners! 💜

6 November 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this lovely feedback, Emma. It's great to hear that Bookwhen has been easy to use for both you and your customers. We're excited to be on this journey with you. Our Support team are always on hand if you need any help navigating new features. 🤩

Rated 5 out of 5 stars

Easy to use for both customers and the organiser

I've used Bookwhen as a customer for over 6 years, and always found it quick and easy to book my classes and special events.
Now as a fitness instructor myself, I found the system so easy and helpfully user friendly to set my new business account up with all my classes. I highly recommend this App.
I have it as a desktop application as well as an App on my phone. Love it! 😍

5 November 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear you've had a positive experience both as an event organiser and as a booker! We strive for a streamlined journey and to help simplify the process. We're excited to have you on board. 💚

Rated 5 out of 5 stars

Quick and easy to use

I'm not the account holder, I use Bookwhen as an employee. I find it straightforward and easy to use. I can see what classes I'm teaching, who's attending and all relevant details quickly and easily. Being able to see my classes and all other classes easily makes it easy for me to plan visits to the school on non-teaching days.

22 October 2025
Unprompted review
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Reply from Bookwhen - Online Booking System

It's great to hear that Bookwhen has helped streamline your class visibility. Thanks for sharing this feedback, Sam. 💚

Rated 5 out of 5 stars

Bookwhen is a great booking system for…

Bookwhen is a great booking system for my small business, its saved so much time on administration duties which leaves me more time to do the practical aspects of my work.

22 October 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this great feedback. We're thrilled that Bookwhen has helped reduce your admin time. We're happy to have you on board. 🫶

Rated 5 out of 5 stars

Fantastic customer support

Once you get the hang of the system, it's really easy to make changes when you want to. Also, the customer support is so good. You're speaking to real people most of the time (unless there's no one available, in which case you use the chat bot, but even after that a real person will get in touch with you via email to make sure you got all the info you needed). It's really a great system!

9 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this great feedback, Emma. We're committed to human support. However, it's great to hear that Buddy, the AI-powered support tool, can help while our people team is unavailable. 💚

Rated 5 out of 5 stars

Super product

Super product, Bookwhen booking system. We've just moved over to it and enjoy its flexibility. Great to work with the team who pointed me to where I needed. The online support is great too. Thanks

13 October 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this lovely feedback. We're always happy to help and excited to have you on board, Pete. 🤩

Rated 1 out of 5 stars

Why every individual email

Why do you want everyone’s individual email that orders tickets and not 1 email address for a block booking. I will be sending a GDPR request as I would like to know how secure your system is against hacks etc

5 October 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Hello, thank you for your feedback. I'm sorry if there was any confusion around capturing your Booker's email addresses. This can be customised to capture each attendee's email address or only the main booker's. Please contact our support team via live chat, or email us at support@bookwhen.com and ask for Dani, the Customer Experience manager. We can then provide more details. 🙏🏻

Bookwhen is fully committed to protecting customer data and the information entrusted to us. We are ISO 27001:2022 Certified and Cyber Essentials certified. You can learn more on our website. However, please feel free to email us for more information at dpo@bookwhen.com. We hope to speak with you soon.

Rated 5 out of 5 stars

Well Worth Consideration

We are using BookWhen to manage our Gym booking system. Initially, we had some issues setting this up the way we wanted but customer support and the help pages were excellent.

We now have a fully operational system that allows users to create and manage their bookings meaning that our staff can get on with other tasks outwith BookWhen. The dream!!!

I would highly recommend this system to others.

19 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Ah, thanks for this lovely feedback. It's great to hear Bookwhen helped reduce your staff admin. We are always happy to help 💚
Excited to have you and your team on board.

Rated 5 out of 5 stars

Crowborough Chess Club

Crowborough Chess Club run two tournaments a year and attract 60 players each time.

Bookwhen allows us to subscibe and unsubscribe easily and quickly.

The booking system allows a variety of tickets depending on whether the players are members or not and whether they wish to pay online or pay on the day.

In addition we can show all the tournament details and send bulk emails to all the attendees to remind them of the event and to provide registration and travel details.

Highley recommended and the Bookwhen cost does not keep going up.

13 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear that Bookwhen can support your essential requirements for hosting a seamless tournament. Thanks for the lovely feedback, David. We're happy to have you on board. 💚

Rated 5 out of 5 stars

I have tried it and it works

I have tried it and it works. Once my adventure business kicks off in Kenya, I will definitely use it

16 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear the system has worked for you, James. We're excited to continue working with you as you start this new adventure! 🤩

Rated 5 out of 5 stars

I can add everything I need!

I can add questions on my booking forms - photo consent, allergies and anything else I need to know without having to contact customers.

If my events are the same each week I can duplicate them and also, add discounts if people book them all.

15 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks, Stacey. It's great to hear Bookwhen has helped streamline your event admin and simplified scheduling. We're here to help and are glad to have you on board. 💚

Rated 5 out of 5 stars

Bookwhen... when you just need it, it's always there

I'm a Zumba instructor and I'm using Bookwhen to manage class bookings, tracking attendance and payments. It is a very useful tool and the support is just great. I higly recommend it.

8 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear that Bookwhen has helped manage your events. We value the feedback and recommendation. Thanks for sharing, Ekrem, and we're excited to have you on board. 🤩

Rated 5 out of 5 stars

Best customer service!

Bookwhen customer service is second to none! They really do care about their customers and do everything they can to help you! I am a new small business and twice they have really helped me out. I appreciate their level of care for their customers. Highly recommend!

2 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thank you, Steph. It's great to hear you've had such a positive experience with our passionate support team. We're always happy to help and thrilled to have you on board. 😍

Rated 5 out of 5 stars

Bookwhen - easy manageble booking system.

BookWhen is such a great way to advertise my yoga and mindfulness retreat and events. Everything is all in one place. Attendees can book and pay with ease and payment is all linked for ease of managing funds. Highly recommended. It is super easy to set up and add/move content when needed. I've been using BookWhen for a couple of months and I am so glad I made the choice to commit to such a professional system.

22 August 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We are excited to hear that Bookwhen has been a seamless system for you, Mrs. Yarworth. We are thrilled to have you come on board. Thanks for choosing Bokwhen. 💚

Rated 5 out of 5 stars

Effective and respectful.

Their system is easy to use and they are very prompt with payments and help from the on line service on how to use each part of the program and efficient. Nothing is too much trouble They treated me with great respect.
Thank you book whenteam. I will return once I am vack running my classes.

2 June 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thank you, Sharleen. We value your feedback and are grateful to work with such passionate event organisers! We can't wait to welcome you back. 🫶🏻

Rated 5 out of 5 stars

Bookwhen made my life much easier

I started using Bookwhen at the beginning of lockdown, and it was an absolute lifesaver. Launching online classes while trying to manage bookings, payments and new technology was incredibly challenging, but Bookwhen made it all manageable.

Setting up your classes on the platform is definitely a time investment, as it’s a very comprehensive system. But once everything is in place, it takes a huge weight off your shoulders. The system runs smoothly, and everything becomes so much easier to manage.

The support team is second to none, always available, friendly, and genuinely helpful. I highly recommend Bookwhen to anyone running classes or events. It’s a fantastic tool and a reliable partner for your business.

29 July 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thank you, Ivette! It's excellent to learn that Bookwhen helped your business and that you had a great experience. We've loved working with you. 😍

Rated 5 out of 5 stars

Easy to use

Easy to use, all the guides are helpful and it is easy for clients too, maybe needs to say on the first page that payments are taken after confirming booking as some clients hadn't got this far before they queried how to pay. Made my life a lot easier using this tool. Highly recommend. Isn't too badly priced but It would be nice if clients received confirmation under this payment level.

9 July 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for the feedback about the checkout process. I'll be sure to let the Product team know. It's great to hear you've found Bookwhen helpful for your business, and we're thrilled to have you on board. 💚

Rated 5 out of 5 stars

Nice one!

Very easy to manage, reliable booking system. We have members, various discounts, vouchers, several schedules - it copes with all of this. Ease of use is another thing bookwhen is providing. We have 4 team members and all can use it without needing a degree ;-)

13 June 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear you and the team find Bookwhen easy to navigate, and that it handles all your unique requirements. We're so glad to have you onboard, Sandra. 🤩

Rated 5 out of 5 stars

Bookwhen are Impressive

Bookwhen provide a flexible, warm and adaptable customer service and we are very happy with them. They are integral to our holiday activity organisation and we think they are the best online booking system available.

10 June 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this lovely feedback, Rob. It's great to hear Bookwhen has helped manage your holiday activity bookings.
We're always happy to help! 😊

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