Bookwhen - Online Booking System Reviews 526

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for its ease of use and reliability, often describing it as a game-changer that simplifies management. The user experience is frequently highlighted as intuitive and straightforward, making it easy for both businesses and their clients to navigate. The staff and customer service team are commended for being friendly, responsive, and genuinely helpful, providing excellent support and guidance. Many users also appreciate the website's design, finding it easy to set up sessions, manage bookings, and organize their activities efficiently. Conversely, a small portion of people felt the booking system could be clumsy and illogical, particularly when trying to book multiple classes. Some users also mentioned initial difficulties in setting up the system exactly as desired and expressed concerns about data security.

What people talk about most

Booking process

Users describe positive interactions with the booking process. Many customers find the system easy to use,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers find the system easy to navigate,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being incredibly... See more

Website

Customers had positive experiences with the website. Many reviewers found the platform super easy to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use, all the guides are helpful and it is easy for clients too, maybe needs to say on the first page that payments are taken after confirming booking as some clients hadn't got this far before... See more

Company replied

Rated 5 out of 5 stars

Bookwhen has been a game-changer! We’ve been using Bookwhen for our classes and it’s made everything so much easier to manage — from bookings and payments to communicating with customers. The s... See more

Company replied

Rated 5 out of 5 stars

I use Bookwhen for all my class and party bookings at The Creative Corner, and it’s been brilliant! It’s so easy to set up sessions, manage bookings, and keep everything organised. My customers find i... See more

Company replied

Rated 5 out of 5 stars

We are using BookWhen to manage our Gym booking system. Initially, we had some issues setting this up the way we wanted but customer support and the help pages were excellent. We now have a fu... See more

Company replied


Company details

  1. Event management company
  2. Software company

Written by the company

We're passionate about helping businesses succeed - through great value booking software and a team focused on success, not just support. Over the years, we've transformed bookings for thousands of businesses, helped individuals follow their passions, and supported franchisors to scale internationally. We don't just provide "off-the-shelf" booking software. Just get in touch if you want to discuss this with us! You can get set up in 15 minutes - join us for a free two-week trial and reduce your admin time today 😊


Contact info

4.8

Excellent

TrustScore 5 out of 5

526 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very organised

Very organised, i am so impressed. Keep up the good work.

9 June 2025
Unprompted review
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Reply from Bookwhen - Online Booking System

Ah, thanks, David! We're committed to providing ongoing support and value. We're thrilled to have you on board. 💚

Rated 5 out of 5 stars

Great system with a great team

I have a great experience with Bookwhen. I use it for my Daisy First Aid business as well and I always recommend it to anyone as the team is very helpful, the system is easy to use and if you are stuck somewhere, you can always ask the team, they are happy to help with anything at any point.
It is also very beneficial for us that you can sign up up and cancel a plan any time as we just do events twice a year. Also for my other business I love that it is automatic and I do not have to renew every month. It is a great system with a great team all together!

5 June 2025
Unprompted review
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Reply from Bookwhen - Online Booking System

Hello Reka, thanks for this lovely feedback. I'll be sure to share it with the support team. It's great to hear you've had a positive experience, and we're thrilled to have you onboard. 💚

Rated 5 out of 5 stars

Great system

A fantastic, easy online system! Couldn’t fault it at all.

2 June 2025
Unprompted review
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Reply from Bookwhen - Online Booking System

Ah, that's excellent news, Vanessa. 🤩
Thanks for sharing.

Rated 5 out of 5 stars

Saves so much time

I've been using Bookwhen for six years and find it saves me so much admin time. Any queries or problems are responded to super quickly and the team always seem cheerful and efficient. Highly recommended.

7 November 2024
Unprompted review
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Reply from Bookwhen - Online Booking System

Dear Mrs Welch, thank you for this great feedback. We're happy to hear you've always had a positive experience. 💚

Rated 5 out of 5 stars

Great for our clients

We have recently switched over to BookWhen after our last booking system became too clunky. Our Pilates clients have all commented on how simple the new system is to use. The team are always on hand to help

30 April 2025
Unprompted review
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Reply from Bookwhen - Online Booking System

It's great to hear your clients enjoy the booking experience and find it simple. We're thrilled to have you on board, Sophie. 💚

Rated 1 out of 5 stars

Rubbish

What a load of rubbish. Had to re-new password every time I had to use this horrible web site.
I will not book anything if they use this site. Total frustrating rubbish.

25 March 2025
Unprompted review
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Reply from Bookwhen - Online Booking System

Hello Dean,

Thank you for letting us know. We value all feedback that helps us improve. I'm so sorry to hear you didn't have a smooth booking experience. We’re committed to providing outstanding customer service and simple booking, so we would like to help turn this around and understand better what happened.

If you have a moment, please contact our Support team via email (support@bookwhen.com) or the live chat on our website. We usually ask some quick automated questions to help us understand your question in more detail, so please ask to speak to Dani, the Customer Experience Manager, who can investigate and support you further. We look forward to chatting with you. 🙏🏻

Rated 4 out of 5 stars

I am getting used to setting up events…

I am getting used to setting up events and the process is fair. A few tricky moments however good value for the service and I am keen to keep developing the system to make bookings smoother.

17 March 2025
Unprompted review
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Reply from Bookwhen - Online Booking System

It's great to hear that you are getting used to the system and appreciate the value. We are always keen to iron out potential bumps, especially at the beginning of your Bookwhen journey. Feel free to reach out to our support team via live chat or email whenever you encounter a tricky moment, want to clarify things or share feedback and suggestions with us on how we could make scheduling and bookings even smoother for you and your customers. 😊

Rated 5 out of 5 stars

Bookwhen has made my life running class so much easier

Bookwhen has made my life running Pilates classes so much easier and less stressful. They take care of all the bookings with a easy to use system and fees.
So I can concentrate on delivering fantastic Pilates classes can’t praise bookwhen enough and very affordable keep up the good work team I would recommend them to anyone delivering fitness classes

19 February 2025
Unprompted review
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Reply from Bookwhen - Online Booking System

We are thrilled to hear Bookwhen has helped streamline your booking admin so you can focus on your passion. We're happy to have you onboard, Matthew. 💚

Rated 5 out of 5 stars

The continual support we receive from…

The continual support we receive from Bookwhen is amazing. No question too small the Bookwhen team are are always on hand.
The program is really easy to use x

14 February 2025
Unprompted review
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Reply from Bookwhen - Online Booking System

Thanks for this lovely feedback, Suzanne. 🫶🏻 It's great to hear you've had excellent support, and I'll be sure to let the team know.

Rated 5 out of 5 stars

Great support!

I've been using Bookwhen since 2017 and have been consistently impressed with its functionality, regular feature updates, and exceptional support.

I appreciate that the team always looking for ways to improve the system. Bookwhen has been invaluable for my training and consulting business, and I wouldn't hesitate to recommend it to others in similar fields.

Having tried to build our own booking system in the past, we quickly realised the benefits of outsourcing to professionals like Bookwhen. It saves us valuable time and resources, allowing us to focus on our core business.

Thank you again for creating a product that makes running our business so much easier.

Best regards,

Abdul
Halalcoach

1 January 2025
Unprompted review
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Reply from Bookwhen - Online Booking System

Hello Abdul, we're thrilled to hear about this positive experience with Bookwhen. We appreciate your great feedback and are so pleased to be a part of your journey. 😊

Rated 5 out of 5 stars

I've been using Bookwhen for a couple…

I've been using Bookwhen for a couple of years now, it is really easy to use both from my perspective and also a customer perspective. I'm a yoga teacher and students book onto my classes using Bookwhen. Really straightforward and the support is excellent. There's been a couple of occasions where I haven't been sure how to do something. When I've contacted Bookwhen for support the staff have been really friendly and helpful on the couple of occasions Ive needed support. It means I know how many people are coming to classes and I use Stripe Payments so classes are paid upfront. Really pleased I made this transition.

3 February 2025
Unprompted review
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Reply from Bookwhen - Online Booking System

Ah, that's great to hear, Samantha. I'll be sure to pass on your lovely feedback to the Support team. We're excited to have you onboard with Bookwhen. 🤩

Rated 5 out of 5 stars

Great if you don't yet have a website – flexible and adaptable

Bookwhen is the perfect flexible and adaptable tool for when you're just starting out and getting to grips with setting up your offering. I used Bookwhen as a half-step before investing in a full website to test my offer and have proof of concept. Then once my website was up and running, I continued to use it, adapting it to continue working for me. It's now embedded into my website as the sole booking platform. I highly recommend it and think the monthly cost is worth it for all the things you can do with Bookwhen.

30 January 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for sharing this great feedback! We're thrilled that Bookwhen could support your success journey. We're excited to continue working with you.🫶🏻

Rated 5 out of 5 stars

My customers love the ease of Bookwhen

My customers love the ease of Bookwhen. it has my life so much easier!!

30 January 2025
Unprompted review
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Reply from Bookwhen - Online Booking System

That's great to hear Shiarn! We're thrilled to have you onboard with Bookwhen. 💚

Rated 5 out of 5 stars

Top notch booking system!

I have been using Bookwhen for my yoga business for around 10 years, on and off. In my opinion it's the best booking system out there. It's easy to use for both the administrator and the client and it is reasonably priced.

I highly recommend Bookwhen.

29 January 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Ah, that's so great to hear, Claire. 😍
We are thrilled and so glad to have you on board with Bookwhen.

Rated 5 out of 5 stars

Always first class customer service

Always first class customer service, quick responses for any queries I have as an administrator of the booking system for my company. Love the look of the public facing page and how easy it is for our customers to book their training. Could not recommend highly enough! Thank you Bookwhen!!!

22 January 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for the lovely feedback, Sarah. We're thrilled to hear you've had a great experience with Bookwhen. 💚

Rated 5 out of 5 stars

Easy to use

Easy to use. My Pilates clients are happy with the booking system as well. Thanks.

16 January 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We're happy to hear your customer are enjoying their booking experience. Thanks for the great feedback, Bedia. 🤩

Rated 5 out of 5 stars

Fantastic company run by fantastic people

Used bookwhen for a few years and have had a fantastic experience with them. The live chat is amazing, as a not so techy person I got lots of advice which helped me really be able to use the system how I needed. On a time the system didn't quite do what I was hoping they even said they would suggested it in their next team meeting and with regular updates I found this problem was solved very quickly.
I really don't have a negative thing to say because the system and staff are incredible

15 January 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Ah, thanks for this lovely feedback. We're always happy to help and thrilled to have you on board. 💚

Rated 5 out of 5 stars

Easy to navigate and interact

I like the platform a lot. Very straightforward, payments go through smoothly, very easy to navigate too!

11 January 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We're thrilled to hear using Bookwhen has been a seamless experience for you. Thanks for the great feedback, Lena 😃

Rated 5 out of 5 stars

Great Booking System

Great Booking System, wonderful customer service. Highly recommend!

8 January 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this lovely feedback, Judith. We are always happy to help. 💚

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