boom Reviews 8,059

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,059 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the competitive pricing and the ease of the user experience, often describing the process as quick, simple, and straightforward. Many appreciate the excellent service and the overall value received. However, some customers were dissatisfied with the customer service, specifically noting a lack of contact options and difficulty reaching support for issues or changes. There were also mentions of problems with policy cancellations and receiving timely updates.

What people talk about most

Price

Customers consistently note positive experiences with price, often finding it reasonable, competitive, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the service is easy to use,... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and professional... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers express significant frustration, citing... See more

Customer communications

Reviewers highlight significant dissatisfaction with contact options. Customers consistently report extreme... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Price. Other features are also important. But one thing pop out you asking Does my car has non clone immobiliser that requires PIN or ADR. That question was never asked. It put me in difficulty to con... See more

Rated 5 out of 5 stars

Registering with Boom for my car insurance was pretty straightforward. The premium was competitive, about £15 a month less than what I was paying before so made sense.

Rated 5 out of 5 stars

Considering that I had no claims bonus and after searching high and low for a car insurance Boom accepted me on Money supermarket with just a click away. A very low premium which I managed to secure a... See more


Company details

  1. #194 of 225 best companies in Insurance agency
  2. #115 of 138 best companies in Insurance company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 1 out of 5 stars

Rip off!!!Claim service contact doesn’t work, called many timea one lady will transfer call and never comeback. SCAM!!!

Rip off!!!Claim service contact doesn't work, do not buy boom insurance.

Below are the replies for boom respond.

I got reply from team boom but where do I respond too, could you be specific?

I have responded details to customer support boom email, hope i don't have to wait longer.

Why are you asking details in reviews? Which is not convinent. I already said its send to support boom email.

How do I get in touch with complaint team?

Boom doesn't have service support on existing claim when you call on 03440433561. Operator will direct call but never answers. Who should I speak too?

30 April 2026
Unprompted review
boom logo

Reply from boom

Hi Prm,

We apologise for any inconvenience, the contact number we hold for the claims team if a claim has been made is: 0127 374 1991.

Alternatively, you can email the claims team on claims@key.claims

Team boom

Rated 1 out of 5 stars

i put wrong start date my mistake shot…

i put wrong start date my mistake shot me why dont you simple to fix you would think no you have to cancel wait a week to get your money back put the right start date and pay a higher premium first time with this company and last stay away or you will be robbed

28 April 2026
boom logo

Reply from boom

Hi John,

We're sorry to hear you're unhappy with your experience.

A complaint has been logged with our complaints team and you'll hear from them within 5 working days.

If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/

Team boom

Rated 1 out of 5 stars

Disgusting treatment after cancelling…

Disgusting treatment after cancelling my policy. After paying my final payment, I was referred to a collections company with no warning. Once this has been resolved, they referred me to the same collection company yet again.. steer clear of BOOM unless you want a damaged credit score should you decide to cancel your policy.

20 August 2025
boom logo

Reply from boom

Hi Arnas,

We're sorry to hear you're unhappy with your experience.

A complaint has been logged with our complaints team and you'll hear from them within 5 working days.

If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/

Team boom

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