Boomer Benefits Reviews 170

Exercise in due diligence, Sydney and Garrett went above and beyond in resolving my issues

I had the pleasure of working with Harli Johnson of BOOMER BENEFITS. As someone who retired as a Biomedical Field Service Engineer, CUSTOMER SERVICE is one thing I know! Harli was there every step of the way through email issues I had, rescheduling due to illness, rescheduling due to family emergencies. Never once did she complain. In fact she did all she could to work around my chaos! She answered EVERY question with a smile over the phone! She is the type of person, employee that makes you recommend the company. Thank you Harli I was able to get enrolled into the supplemental without being reviewed even with a very serious pre existing condition based on the window. You simply were a BLESSING and I thank you Mike M.

Evergreen, AL🤓

Claire H was knowledgeable and very helpful in helping me choose a new Plan G for my Medicare supplement to help me save several hundred dollars for the year. Claire kept me informed me throughout the approval process, helped me cancel my previous plan and answered all my questions. Thank you Claire H.

Boomer Benefits costumer service excellent!
William McWherter provided exceptional service, with concern I had regarding a question I had about a charge
Thank you Will!

I have had the opportunity to speak to Rhianna E and she has been pleasant and very helpful!

Hunter Mason was and is my direct Rep at Boomer Benefits
In all ways he made the experience not only educational but extremely easy, enjoyable and efficient

I couldn;t ask for more

Huge shout out to Malaquia Brown at Boomer Benefits. This professional advocated for me with my Medicare carrier over several days until the issue was resolved. Superb customer service. Thank you Malaquia!

Anthony Sanders was very helpful

I enjoyed working with my agent Kevin, who was thorough and knowledgeable. His patience was a pleasure which I greatly appr3eciated.

I was having a terrible time trying to get supplemental insurance for Medicare Parts A and B. I couldn't get anyone to provide me with the answers to my questions until I got connected with Le Tisha Pattenaude. She was able to answer all of my questions and even provided me with information I had not thought about. She is the most informed person I spoke with regarding Medicare and the only one I found who could answer my questions. She was very courteous and most helpful.

Bailey Goh was very easy to work with and provided me with the best option for my area. It was easy and didn't take very long once I provided the information. I feel like I have the best plan available which fits my needs. Very satisfied.

Amber Pigors resolved my billing issue!
I was very pleased with her knowledge and her persistence in getting this cleared up.
Forever grateful when you don’t have to pay a hefty bill because of coding issues!
Yay!! Thank you Amber!

Andrew was well informed and helpful in finding a insurance company we could use. Very patient and willing to answer questions.

I worked with Amber Pigors on my claim, and she was very professional, and swift with her response! I highly recommend her!!

I have had the pleasure to work with Sydney Green at Boomer Benefits. Over the past several years, she has facilitated resolutions to several bills for me with Medicare. She quickly responds to the inquiry and works to resolve the matter. I truly appreciate her dedication to great customer service

Sydney Vaughn is always on top of things. She immediately addresses any request that I send to her with updates later on. She is highly appreciated.

Lonzell was awesome he took a lot of time checking to see if I could get better insurance. He also found me on day surgery policy he is the best.

Boomer Benefits signed me up for supplement plans without my authority. This was an obvious way to get their commission. Jan 2024, I signed up through Boomer for my Wife and I to start us each on plan G, part D and Dental. I gave them my bank account for payments. So, January there was a first charge to open my accounts.
Soon after, my retirement was delayed, I emailed my Boomer rep, Kate to let her know I was delaying signing up for Medicare so I would also delay starting my supplements. Around August, my retirement was delayed again so I let Boomer know I would let them know when I would need the supplements to start, most likely in early 2026. A couple months later, checking my bank account, I found a total of 5 months of charges totaling approximately $1,600 gone from my account. I immediately emailed Boomer requesting refunds. It has taken 3 months, many emails back and forth and over 30 hours of phone conversations with Cigna to finally receive refunds on our plan G. But, Cigna will not refund the $500 for dental plans. When i requested that refund from Boomer, since this was their fault, they denied the request. Boomer also claims they tried to help me get all refunds but Cigna never received any request from Boomer for my refunds. So all they did was steal my money. They took my money before they had my approval to do so, and before I was on Medicare. They are responsible for me losing $500 and all my lost time. This is a warning. Find another Medicare broker. Do not use Boomer Benefits.

Blessed to have an amazing, kind, patient and professional agent in Shawn Fiset and he made the health plan switch a smooth transition!! Thank you so much for your help and support!! Boomer Benefits is excellent, I highly recommend them!!

Zach talks a good game. Fails to execute. He was a good salesman and helped me sign up for a medigap product. It was declined by Cigna. I tried 3 times to get in touch with boomer benefits after that and never got a call back. I was worried about my coverage in 2026. So I found another broker that stepped up and took care of my needs and now I am set for 2026. It seems their sales talks a good game but the customer service end doesnt follow up.