I placed an order for two pop-up cards and after hitting submit realized that the cards were being mailed from the UK. I had selected a dispatch date that would mean international mail would arrive to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super quick delivery, lovely packaging! Ordered two things which I then realised after ordering would look exact same so hard to differentiate! Emailed and got a same day response before shipping th... See more
Company replied
I bought a pop-up card from Boomf for my friend and it was honestly amazing. The quality was fantastic and the pop-up design was such a fun surprise—it really made the card feel special and memorable.... See more
Company replied
I experienced a small issue with my order and reached out to Boomf for help. The response was excellent, very fast and reassuring. Will, one of their team members, went above and beyond to make sure... See more
Company replied
Company details
Written by the company
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Contact info
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, United Kingdom
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4.5
Excellent
28K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Boomf cards are brilliant—super quick…
Boomf cards are brilliant—super quick service and delivery, and they never fail to bring a burst of joy! A fun and unforgettable way to surprise someone.
7 April 2025
Unprompted review
Reply from Boomf
Hello Ekin,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Very great service helped me out very…
Very great service helped me out very quickly when I made a silly mistake very happy with them
8 April 2025
Unprompted review
Reply from Boomf
Dear Tasha,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Bery quick reply to my email query
Bery quick reply to my email query! Excellent customer service! Slightly pricy though boomf! X
7 April 2025
Unprompted review
Reply from Boomf
Hello Thomas,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Extremely helpful
At time of placing order the house number was not entered. Contacted the customer service team and the issue was rectified without complications. Thank you to Will who dealt with the issue promptly.
28 March 2025
Unprompted review
Reply from Boomf
Dear Sunita,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
There was a hiccup with my first order…
There was a hiccup with my first order so I emailed them and they were absolutely brilliant . They sent another one out and I received it within 2 days absolutely fantastic. Would definitely recommend.
28 March 2025
Unprompted review
Reply from Boomf
Dear Jayne,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Customer service are brilliant
Will @ customer service was really helpful with my enquiry, he came back to me very promptly with a quick solution. Thankyou Will
28 March 2025
Unprompted review
Reply from Boomf
Dear Rachael,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Shipping details change.Realised I put the wrong name and…
Realised I put the wrong name and address on the book box after placing the order.
Boomf changed the the particulars over straight away whilst I was chatting with Will through the sites text facility.
Great service and will not be long until we will be ordering again for another family member.
Thank you
Will
27 March 2025
Unprompted review
Reply from Boomf
Dear William,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
FANTASTIC ON ALL LEVELS
I've used boomf a couple
of times and they are always an awesome surprise but I recently used the customer service for the first time and I have to say they are fantastic. Very quick to respond, very polite and accommodating.
26 March 2025
Unprompted review
Reply from Boomf
Dear Danai,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Wonderful had the wrong address and…
Wonderful had the wrong address and they swiftly got in touch with me and helped me changed it to the correct one. Very happy second order from them and still impressed.
25 March 2025
Unprompted review
Reply from Boomf
Dear Mr. B,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Great product and service!
I've seen this product a lot on social media and decided to get my first product. I accidentally included the wrong shipping address but Boomf very quickly sorted it out for me and shipped the product as well.
Great product, great customer service, fast shipping!
25 March 2025
Unprompted review
Reply from Boomf
Dear Stephanie,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Great customer service
Easy to use and lots to choose from.
Also, their customer service was excellent, I need to make a change to the delivery address and I let them know ASAP, they responded and updated the delivery address within 30 mins of my email being sent.
24 March 2025
Unprompted review
Reply from Boomf
Hello Jane,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Reply from Boomf
Hello Pam,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Absolutely amazing customer service
Absolutely amazing customer service, had a slight problem with me understanding the shipping situation and they fixed it literally less then half a hour
I can't wait to order more cards
21 March 2025
Unprompted review
Reply from Boomf
Dear Samantha,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Amazing service changed address for me…
Amazing service changed address for me when I made a mistake
20 March 2025
Unprompted review
Reply from Boomf
Dear Jade,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
When I reached out with confusion…
When I reached out with confusion regarding my shipment’s arrival date, they responded fast and clear. Their transparency and willingness to guide me through each step not only relieved my concerns but also built my confidence in their service.
14 March 2025
Unprompted review
Reply from Boomf
Dear Mariam,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Amazing customer service.
14 March 2025
Unprompted review
Reply from Boomf
Dear Taylor,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Great choice & variety of cards &…
Great choice & variety of cards & gifts!
Customer service at Boomf is second to none. I originally left a 1 x star feedback in error, this was totally unjustified.
I will definitely be using Boomf again! 😊
13 March 2025
Unprompted review
Reply from Boomf
Hello,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
I had a problem ordering and I…
I had a problem ordering and I contacted them on live chat ( it was instant)
They were amazing and sorted it instantly
Have ordered with Boomf loads as I send to Germany and they always deliver amazing cards and gifts
13 March 2025
Unprompted review
Reply from Boomf
Dear Wendy,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Boomf = WOW :)
Boomf was first introduced to me by my best friend. It was during COVID and we couldn’t see one another, so she sent me one of the BOOM cards! Which I loved!!! Since then, I have ordered a few here and there and I always get great feedback from them. This time I ordered, but put the wrong address, so I quickly emailed them to ask them to change it and Will was so helpful and did it right away. He also assured me that he would be keeping an eye on my order. Talk about 5 star service!!!
12 March 2025
Unprompted review
Reply from Boomf
Dear Shyanne,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
I made a mistake on my order wrong…
I made a mistake on my order wrong delivery address and contacted chat and it was sorted out immediately got great customer service so quick really helpful A*****
12 March 2025
Unprompted review
Reply from Boomf
Hello,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
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