Boots N Bags heaven Reviews 

1,513
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that orders arrive quickly, and many items are comfortable and look great in person. Many people appreciate the reasonable prices, wide selection of products, and neat packaging for their purchases. Shoppers often feel pleasantly surprised by the quality and find the ordering process straightforward. However, some customers also noted issues with product descriptions and receiving items in the wrong color. Others experienced significant delays with shipping, long delivery times, and a lack of tracking updates. Some buyers additionally reported receiving cheap materials, broken parts, and items that did not match expectations. People also mentioned difficulties with getting full refunds or returning merchandise.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Order

Clients share negative opinions on order, expressing widespread frustration with missing packages and extreme... See more

Quality

People report ambiguous experiences with quality, as consumer opinions are sharply divided. While many... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, showing a wide range of shipping experiences. Many... See more

Price

Consumers find price to be ambiguous, experiencing a wide divide in their satisfaction. Many reviewers were... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Belt came and was wrong color - bright blue not navy. Thought about returning it but after reading the daunting return Restrictions decided at 83 I didn’t want to invest the time or energy it would... See more

Rated 3 out of 5 stars

The bag was low quality and not worth the price. Additionally and so far , I have not received the earrings yet and I already sent an email to your Support but did not get an answer yet

Rated 3 out of 5 stars

My order went in on April 22 and didn't receive it yet. STILL WAITING!!! I was hoping for it to come in by Mother's Day but I guess not.


Company details

  1. Ladies' clothes shop

Written by the company

Get our top designers boots & bags, for the best prices. Its a real heaven for any fashion lover - Join our fashionable family today! Boots N Bags Heaven™ (AKA BNB Heaven)


Contact info

2.8

Average

TrustScore 3 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.8

All reviews

(1,513)

292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is already my second purchase from…

This is already my second purchase from this shop. First time was a backpack, now boots. Both orders arrived without problems. I like that support actually replies instead of sending automatic messages only.One small question about sizing was answered clearly. Quality has been consistant so far. Will probably come back before winter. Thanks again!

30 July 2026
Unprompted review
Rated 1 out of 5 stars

The bag is not attractive, smells bad

The bag is not attractive. It smells bad and has a yellowish tint in the grey 'leather'. The handles are very thin and not proportional to the size of the bag. Took forever for delivery, and it's going to Goodwill as I will not be using it.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Rainy day check

It rained the day my package arrived, so the boots got tested earlier than planned. After walking through wet streets for an hour, my feet stayed dry and the leather still looked good after wiping it down. That was enough to convince me.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Worth waiting

I wasn't sure at first because I found a few bad comments while searching. Still placed my order and just hoped for the best. Package arrived in 8 days to Canada. Boots looked exactly like the photos and the leather feels much better than I expected. Been wearing them almost every day now. Thanks 😊

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to the support team for…

Thanks to the support team for answering my size question. They suggested one size and it turned out to be corect. Saved me from ordering the wrong one. Boots look great and feel even better after few days of use. Very happy with my purchase.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

delivery was ok..

delivery was ok... just wished tracking updated a bit more often. The item itself is very nice and looks exactly like the photos. Cant really complain much.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Didnt know this store before

Didnt know this store before. Ordered because they had the color i couldnt find anywhere else. Everything came packed well, no marks, no smell. Simple and good.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

More solid than i thought

I ordered this leather backpack for work, pleasantly surprised by the quality for the price. The leather is soft but durable, the seams are even, and the straps are comfortable even with a laptop. I've been wearing it every day for a month now… it looks like new. Thank you for a great product!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Small details matter

What I liked most wasn't even the boots. It was how everything was packed. Nothing was bent, no scratches, no strange smell. Sometimes its the little things that tell you a company actually cares. The boots fit well and feel comfortable after a couple of walks. I'll probably order another pair before winter.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Carried it all week

Bought this for daily commuting. After a week of trains, coffee shops, and meetings, the straps are still comfy, the shape holds up, and the pockets are actually useful. Fits under airplane seats easily. Really practical purchase… glad I got it.

28 July 2026
Unprompted review

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