We were able to make an appointment on a Sunday morning for an engineer to come on Tuesday to look at our 4 month old dishwasher that had stopped working with an E31 error code. The engineer was able... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality products which, in my experience, last well and are worth the price. Always substantial in appearance. The Bosch Centre is a good idea as gives a range of information. My one customer servi... See more
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Happy with telephone call taken by bosch. Appointment booked quickly. Engineer phoned before arrival. Was polite and courteous. Checked machine and informed us what was going to happen. Very happy to... See more
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What i love most about Bosch 4series stand mixer is how convenient and compact it is. It doesn't take up much space on the kitchen counter, yet it offers a great range of functions making it very ver... See more
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Company details
- #25 of 135 best companies in Kitchen supply shop
- #35 of 132 best companies in Appliance shop
- #8 of 27 best companies in Kitchen Renovator
About Bosch Home UK
Written by the company
At Bosch Home UK, we're continuously developing and desiging new initiatives to make your life at home easier.
We are a global leader in large and small home appliances, specialising in eco-friendly technology, our products are invented for life.
Deriving from our commitment and thoroughness with every single product made, our home appliances represent uncompromising quality, technical perfection and absolute reliability.
By your side – today, tomorrow and in the future. Our home appliances. We can't simply cancel your daily routines for you. But we can shorten them for you. We always offer absolute peak performance to make your everyday life easier. Our home appliances represent uncompromising quality, technical perfection and absolute reliability. Yesterday, today and in the future.
Our range includes; Dishwashers, Hobs, Fridge Freezers, washing machines, vacuum cleaners and many more.
Bosch strives to invent for life. But unpredictability is one of life’s certainties. So we want to equip and support our customers in any circumstances.
If our customer should ever run into difficulties, faults or issues, we are proud to offer the Bosch Genuine Service.
The Bosch Genuine Service consists of our 350 specialised engineers who can repair Bosch appliances. This dedicated team is trained to be able to repair, but also increase and improve an appliance’s longevity. Just another reason why Bosch large appliances are one of the best investments you can make for your home.
Our team of local and highly skilled engineers come with unparalleled knowledge and expertise when it comes to Bosch appliance repairs.
visit our website contact usTwo Year Manufacturer's Warranty
Written by the company
- All Bosch appliances have a two year manufacturer's warranty as standard to protect against any manufacturing and material faults and defects during this warranty period.
- To register your appliance online for its two year manufacturer's warranty, please create a MyBosch account, or log in to your MyBosch account if you already have one.
Contact info
Old Wolverton Road, MK12 5PT, Milton Keynes, United Kingdom
- +44 344 892 0115
- bosch-home.co.uk
4.8
Excellent
29k reviews
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The engineer was very pleasant and…
The engineer was very pleasant and fixed the problem with the washing machine.
10 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We are delighted to hear that the engineer was pleasant and successfully fixed the problem with your washing machine.
Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service
Engineer arrived on time after giving…
Engineer arrived on time after giving notice. He got it sorted in around an hour. Very polite person.
10 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We're happy to hear that the engineer arrived on time after giving notice and was able to get your appliance sorted so quickly. It's also great to know that you found them to be very polite.
Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service
Reply from Bosch Home UK
Hello, thank you for your review.
We are thrilled to hear that you received fantastic service from us.
Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service
Efficient and friendly
Quick, efficient and successful repair. Friendly repair engineer.
10 September 2026
Reply from Bosch Home UK
Hi, thank you for taking the time to leave a review.
We're delighted to hear that the repair was quick, efficient, and successful, and that you found our engineer friendly.
Thanks, James.
Bosch Home Appliances Customer Service.
Excellent communication and service
10 September 2026
Reply from Bosch Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found our communication and service great! Thanks - Craig
Bosch Home Appliance Customer Service
Reply from Bosch Home UK
Hello, thank you for your review.
We're glad to hear you found our service to be very efficient.
Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service
Engineer was faultless
Engineer was faultless - punctual, polite, friendly, quick, informative & effective in solving the problem.
10 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We are absolutely delighted to hear that you found our engineer to be faultless. It's wonderful to know they were punctual, polite, friendly, and effective in solving the problem for you.
Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service
Easy to speak to someone
Easy to speak to someone, although I would have prefered a well spoken person.
10 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We're pleased to hear you found it easy to speak to someone. We are, however, sorry to hear that you were disappointed with the agent you spoke with.
Thanks, Mandy
Bosch Home Appliance Customer Service
Reply from Bosch Home UK
Hello, thank you for your review.
We're delighted to hear you received brilliant service and that our engineer was punctual and able to replace the part so quickly for you.
Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service
Good engineer and service
The engineer arrived on time and completed the work quickly. He was tidy and friendly
8 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We're delighted to hear that our engineer arrived on time, completed the work quickly, and was both tidy and friendly.
Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service
Delivered and installed by John Lewis
Delivered and installed by John Lewis. Working well.
8 August 2026
Reply from Bosch Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear your appliance is working well! Thanks - Craig
Bosch Home Appliance Customer Service
Bosch replaced a tumble dryer under a…
Bosch replaced a tumble dryer under a 5y warranty with no problems. Their delivery contractor was slow and had to be prompted to arrange delivery some time after they had the new one. The delivery staff turned up on time, were polite, careful and professional. The new dryer was carefully levelled and they reminded us of the key things to do first.
8 September 2026
Reply from Bosch Home UK
Hello,
Thank you for taking the time to write your 5* review.
We are pleased that your warranty replacement was handled smoothly. We sincerely apologise for the initial delay with our delivery contractor, but we are delighted to hear that the final delivery staff provided such polite, professional, and careful service.
We are glad the experience ended so positively and hope you enjoy your new tumble dryer.
Thanks, Claire.
Bosch Home Appliance Customer Service
Reply from Bosch Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you had a great experience with our support! Thanks - Craig
Bosch Home Appliance Customer Service
Resolved the issue quickly with no mess
4 September 2026
Reply from Bosch Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear your issue was resolved quickly! Thanks - Craig
Bosch Home Appliance Customer Service
Fridge Service
Excellent service to replace door seal that was distorted maybe on installation allowing air in producing excess ice
9 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We're glad to hear you received excellent service to replace the door seal on your fridge and resolve the issue with excess ice.
Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service
Reply from Bosch Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you had a great experience ordering! Thanks - Craig
Bosch Home Appliance Customer Service
Reply from Bosch Home UK
Hello,
Thank you for taking the time to write your review.
We are delighted to hear that you received positive service. Providing an excellent experience for our customers is our top priority, so your comment is very much appreciated.
Please do not hesitate to get in touch again if there is anything else that we can help with.
Thanks, Claire.
Bosch Home Appliance Customer Service
Reply from Bosch Home UK
Hello, thank you for your review.
We're delighted to hear that you found our service to be prompt, punctual, and efficient. It's also great to know that the ordering process was easy for you.
Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service
Was able to register Good job 👍 several new…
Was able to register several new appliances on the website without too much hassle. The confirmation didn’t always come through and I entered one number incorrectly but was then able to contact a ‘real’ person and clarify any queries. Overall a very good experience made even better when the person I spoke to informed me I could always ring this number and she gave me my actual account number to quote in the future should I need to make contact. Overall very good indeed 👍
2 September 2026
Reply from Bosch Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found registering easy, and our customer service left you feeling supported for the future! Thanks - Craig
Bosch Home Appliance Customer Service
Recommend without hesitation
The Bosch engineer was not only very knowledgeable about the machine he was working on, he shared specific information with me about the way it worked, how it actually saved water and electricity on the long programs, the reasons for keeping the drum clean and the product to use for that. Further, when he found the fault he also realised the pipe in question was longer than it needed to be, so shortened it. He was very pleasant, thoughtful as to ensure there were no water spillages onto my kitchen floor and even more importantly, wasted no time in identifying the issue and resolving it quickly, efficiently and effectively. I would recommend this particular Bosch engineer without hesitation.
10 September 2026
Reply from Bosch Home UK
Hello,
Thank you for taking the time to write your 5* review.
We are delighted to hear about the excellent service you received. It's wonderful that our engineer not only resolved the issue efficiently but also shared his expert knowledge and proactively improved your setup by shortening the pipe.
This level of expertise and customer care is exactly what we strive for. Please be assured we will pass your glowing feedback directly on to the engineer and his management team.
Thanks, Claire.
Bosch Home Appliance Customer Service
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