Botanique Paris Reviews 1,850

Not only does this device work but the customer support is next level. It's always a bit scary ordering from an online company - I looked at the RevitalEyes 20 times before I finally said what do I have to lose - I spend more on wine in a month. I had an issue and contacted customer support and within hours someone contacted me and they went above and beyond my expectations.

So far its been a great add on to my daily routine. I want to give this a few months before posting before and after pictures

I had difficulty with the device not working on one side. Hazel in customer service was great, saw the issue, and ordered me a replacement device right away. The replacement device works great and I'm now able to look forward to seeing improvements with my under eye bags!

I had a great experience. I couldn't find the confirmation email with my shipping so I reached out to customer service and they replied within just a couple hours. There was a glitch between my payment with Affirm and Botanique Paris. Hazel in customer service was able to sort out what happened and now my product is being shipped. All resolved within 24 hours top to bottom.

Top Notch!! The glasses actually work and on top of that customer service is amazing! One arm broke on my revital eyes glasses and I lost my receipt. Customer service responded to my email within hours, found my order and investigated my claim. Within 24 hours I was contacted again and even though the damage was not considered to be covered under warranty, they offered to replace my pair at no cost, I just had to pay $10 for shipping. Great product, great company. Highly recommend 😊

I recently bought the product for my birthday. I used it once and the next time I went to use it the microcurrents did not work anymore.
I emailed support and they responded to my email right away. They sent me a series of questions about the product and my usage of it. I answered all the questions I also took a picture and video of the product not working. They helped me immediately and let me know that my product was still Within the warranty. My new product is on the way and I'm extremely happy because I was really worried that I just got in a defective product and I was going to be stuck with it. But they made the situation right!
Sincerely,
Sasson Leggett

Shipping took longer than expected. The product is fine, but the delay affected my overall experience.

Loving the Revitalize glasses. I am about 3 weeks in and I can notice a big difference.

I’m super happy with my purchase and I will admit I had some doubts about the effectiveness of the product, but the reviews were good so I was willing to try. I have to say that this product has worked. I am 3 1/2 months in and the bags are underneath my eyes have significantly improved and I am super happy with my purchase. Worth every penny!

I love customer service. I have not used the glasses yet as we just got in town day before.

The concept is great, but I don’t see much of a difference in my under-eyes. Maybe I need to be more consistent?

I have had dark pigmentation under my eyes for many years and after using Revital Eyes, my skin under my eyes has improved a lot, it is easy to use and the instructions are clear. I highly recommend this product.

Been using for just under a week and have already noticed a reduction in under eye darkness and puffiness. Can’t wait to see the results after a month!

Lovely bras with good support!

I love all my Botanique beauty tools!
I have the red light eye mask, the red light face wand, and the micro current chin/neck tool. As an esthetician of 25yrs I couldn’t be more pleased with these easy, at home accessories !

AVOID THIS COMPANY AT ALL COST
I purchased their red light therapy eye glasses and use them for a month. They did not make one bit of difference to my eye area. I contacted them and wanted to return this item to which date requested that I sent them a video together with a running five day picture with proof of date and time of me using these glasses what person in their right mind spend £71 while they’re on offer for eyeglasses they have an issue with their eye area that would lie that they don’t work. If they worked, why would I want to return them? the video was proof that I was wearing them properly. Have you heard such a ridiculous thing. The second issue with these was that they are supposed to pulsate you are supposed to click under the eye area on one side and it turns up the pulsation around the eye which it only worked on one side of the glasses when it wanted to work anyhow I was told that I could return the glasses and they would send me a prepaid label. LIE number 1. I was told after I waited a day or so to receive this label that they don’t offer that service and that it’s at a cost to me however as I was told the wrong information on this occasion they will pay for my item to be returned tracked at a cost of £25.85. Ever since I’ve returned the item, they have refunded me for the glasses but now i’m battling with them over my refund of the postage. Hazel has sent me email after email stating that I will receive the refund. She told me that bank Easter Friday the money the £25.85 had been refunded to my Paypal account. We are now on Thursday. April 9 and still no refund Noah has basically told me to get lost I’m not getting any more money, but Hazel has told me that it’s already been refunded, but it’s not in my account so somebody is lying and I’m sorry to say that I think that’s Hazel. So now I have to take legal action against them for thousands of pounds cause that’s what it’s gonna end up costing because they won’t refund me my £25.85.
STAY AWAY from this company they are an absolute disgrace. They are con artists. I received the glasses and used them on the 24th of February and I’m still battling with them on the 9th of April..
AVOID AVOID AVOID AVOID

The refund WAS PROCESSED FOR THE ITEM NOT THE POSTAGE as clearly stated in emails received from Hazel. All good solicitors are now going to be involved. Below is the email text I received from them (as i cant attach the proof, although i have on social media)
‘ I truly apologize for the
frustration you're experiencing. I want to clarify that all refunds, including the postage amount, have been processed on our end. However, I understand that you may not see the funds reflected in your account yet, especially given the holiday.
Refunds can sometimes take a little longer to show up in your account due to bank processing times, and I completely understand how concerning that can be. I assure you that we have done everything necessary on our side to ensure you receive your full refund of £96.85, including the £25.85
for postage.’
The Attorney General in LA and the BBB will be informed about what’s going on with this company and solicitors are going to be involved if this is not resolved they’ve offered me $100 voucher which just pay me what you promised me you’re an absolute disgrace of a Company. I have it all in writing what you’ve promised and your backtracking and I’m gonna sue the backside of you.
Apparently this company want more details!!!!! Hahaha how much more do you want. Youll hear from file a complaint with the Federal Trade Commission (FTC), the Better Business Bureau (BBB), and the attorney general where youre based

Received as a birthday gift from my Son it was something Ive been wanting to try for the longest time when I received it i was so excited but one side wasn’t working and also the free eye cream wasn’t in the packaging so I reached out to the company and they sent me a replacement and said they would send me the eye cream as well ….i just got it in the mail today letting it charge very excited to try it out hopefully it works but Again no eye cream 🤷🏼‍♀️

This really helped with my under eye puffiness. Quite quickly too.

Absolutely a game changer for me, personally! I do like to take supplements more than my normal ones for just overall health support, but these magical tools work perfectly for my daily routine!

My order was late arriving but Vern was very helpful and put my mind at rest that it was definitely on the way