Botanique Paris Reviews 1,850

I thought my Revitaleyes were not sending equal current to both my eyes, so I reached out to Botanique Paris to see if there was something wrong with my frames.
Cath was very quick to respond and gave me a list of suggestions to get the most from my frames.
I hadn’t been using the strap, which pulls the frames tighter to your face and I also needed to be more generous with the gel I was applying under my eyes.
The frames were fine and the quick response and help from Cath was greatly appreciated.
Botanique Paris obviously cares that their customers are satisfied with their product!

I Received glasses that didn’t work.
I email customer support and was helped within a few hours.
Customer support has been excellent and my replacement glasses are on the way.

I’ve been using the Revital Eyes red light therapy from Botanique Paris since February, and I have to say—I’m genuinely impressed. I started with very puffy under-eyes and had already tried just about everything, including instant depuff creams, with little success.
Within just one month of using this device once a day for 10 minutes, I noticed amazing results. The puffiness significantly reduced, and my under-eye area looked much more refreshed. I’m someone who believes in giving products a fair shot—I usually commit to at least 90 days before deciding if something works—and this one started showing results well before that mark.
About two months in, the eye stimulation feature stopped working, which was definitely frustrating. I reached out to customer support, and while troubleshooting didn’t fix the issue, they made things right by sending me a replacement. That really stood out to me. I was disappointed to pause my routine, but thankfully it wasn’t for long, and I’ve been back to using it consistently.
I didn’t take before-and-after photos since I never planned on writing a review, but the difference has been noticeable enough that I felt it was worth sharing my experience.
Overall, great results and excellent customer service.

Excellent friendly service!

I’ve only just started using it but already I can see a difference. Would definitely recommend it any one.

Recieved my glasses
Won't charge properly. Goes green then straight back to red. Back and forth emails. Now expect me to put this plastic crap on my eyes abd do a video????? Anything to avoid a refund. And i paid extra for warranty
Just robbing parasites. Won't even send email address for complaints. Will send a complaint to trading standards. DO NOT BUY ANYTHING FROM THIS COMPANY

Update
No this company has NOT been assisting me in any way. I WONY BE SENDING A VIDEO OF MYSELF WITH PLASTIC CRAP ON MY FACE! WHY WOULD I WANT A REFUND IF THEY WORK?
IV ALREADY BEEN IN TOUCH WITH CITIZENS ADVICE
DO NOT USE THIS COMPANY

Another update. Getting completely ignored by this rip-off company now. Iv been asked by citizens advice to get there complaints email address but ignored.
Unable to find any details of this either. Or no contact number. Says it all really. Iv been back in contact with citizens advice but heard nothing yet. Have to go to them first to get onto trading standards. Dont want these thieves getting away with it
Still no hope of getting my money back. I want people to read a excellent review about this dodgy company by a lady Chloe Hamard. If you haven't been put off by now this review will do it. I only wish id bothered to check these thieves out better

Great quick service and a terrific product

Its so convenient and portable and good

Their customer service is exceptional! No question is too big or small for them to answer and they are very responsive and most of all helpful.

I purchased their red light therapy eye glasses and use them for a month. They did not make one bit of difference to my eye area. I contacted them and wanted to return this item to which date requested that I sent them a video together with a running five day picture with proof of date and time of me using these glasses what person in their right mind spend £71 while they’re on offer for eyeglasses they have an issue with their eye area that would lie that they don’t work. If they worked, why would I want to return them? the video was proof that I was wearing them properly. Have you heard such a ridiculous thing. The second issue with these was that they are supposed to pulsate you are supposed to click under the eye area on one side and it turns up the pulsation around the eye which it only worked on one side of the glasses when it wanted to work anyhow I was told that I could return the glasses and they would send me a prepaid label. LIE number 1. I was told after I waited a day or so to receive this label that they don’t offer that service and that it’s at a cost to me however as I was told the wrong information on this occasion they will pay for my item to be returned tracked at a cost of £25.85. Ever since I’ve returned the item, they have refunded me for the glasses but now i’m battling with them over my refund of the postage. Hazel has sent me email after email stating that I will receive the refund. She told me that bank Easter Friday the money the £25.85 had been refunded to my Paypal account. We are now on Thursday. April 9 and still no refund Noah has basically told me to get lost I’m not getting any more money, but Hazel has told me that it’s already been refunded, but it’s not in my account so somebody is lying and I’m sorry to say that I think that’s Hazel. So now I have to take legal action against them for thousands of pounds cause that’s what it’s gonna end up costing because they won’t refund me my £25.85.
STAY AWAY from this company they are an absolute disgrace. They are con artists. I received the glasses and used them on the 24th of February and I’m still battling with them on the 9th of April..
AVOID AVOID AVOID AVOID

The refund WAS PROCESSED FOR THE ITEM NOT THE POSTAGE as clearly stated in emails received from Hazel. All good solicitors are now going to be involved. Below is the email text I received from them (as i cant attach the proof, although i have on social media)
‘ I truly apologize for the
frustration you're experiencing. I want to clarify that all refunds, including the postage amount, have been processed on our end. However, I understand that you may not see the funds reflected in your account yet, especially given the holiday.
Refunds can sometimes take a little longer to show up in your account due to bank processing times, and I completely understand how concerning that can be. I assure you that we have done everything necessary on our side to ensure you receive your full refund of £96.85, including the £25.85
for postage.’
The Attorney General in LA and the Best Buy‘s will be informed about what’s going on with this company and solicitors are going to be involved if this is not resolved they’ve offered me $100 voucher which just pay me what you promised me you’re an absolute disgrace of a Company. I have it all in writing what you’ve promised and your backtracking and I’m gonna sue the backside of you.

Scam! Scam! Scam! Please read this review and beware! This is a scam, they will take your money and send you a fake delivery notice and a follow up email “delivered” that is not traceable back to any courier. When you tell them your product was not delivered they tell you it was and they are not liable for any undelivered items as in the small print. They then ask for more money to send you another product but cannot guarantee delivery! Do not purchase, do not give them your details and please please let everyone else you know that this company is a scam.

The products they sell actually work AND the customer service matches. I feel like that rarely happens. Customer service is top notch and the products are legit = great company.

Just received my RevitalEyes. Been using not quite a week for under eye Puffiness. Really hoping this product does as stated.

When my revitaleyes arrived, I charged them up first as instructed. I cleaned my face and added my eye cream. When I but the item on only one side seemed to work.

I reached out to customer support, Cath responded to me with instructions on what to do.

I have to admit that at first I thought, this is another company trying to come up with excuses why their product doesn’t work.

I did what Cath instructed me to do and it WORKED!!! I was so excited to know that there are still some companies out there that are not trying to beat you out of your money.

If you have an issue with one side working and the other side not working, add the straps to it to pull the product closer to your face or add more serum or cream under your eye.

Thank you so much Cath, I truly appreciate your help!!!!

Love how easy it is to use and with dedication you can see results!

Hazel was great on her response. I didn't look in the package for the gel. I thought it was missing. I am excited about the results. THIS PRODUCT REALLY WORKS!

Cath was very prompt in her almost immediate reply to my email. The issue was very quickly handled and resolved within 24 hours and I have a new device to replace the faulty one on the way already.

They responded to my inquiry very quickly and gave multiple suggestions on alternative options. Very helpful and attentive.

Such helpful support and honoring such a quick response and replacement. Highly recommended company.
Laurie Currie