Outstanding service from the team at Boucleme! I recently changed my email address but had not anticipated how difficult it would be to update details on all the online shopping sites I regularly use... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can't recommend Boucleme highly enough. Their products are effective and so good for your hair - mine has never looked so good! Also, I recently found their customer service to be incredibly hel... See more
Company replied
I placed an order and they accidentally sent the wrong product. i emailed them and within a couple of days i had the correct order on the way to me, very satisfactory service. Plus great products.... See more
Company replied
Excellent customer service from Aurelija! I emailed to find out when a product would be back in stock because their super style hold is soooo good. I received a response with 2 hours - which was both... See more
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Company details
Written by the company
Natural products for curly hair. Silicone, sulphate & paraben free. We understand the needs of curly hair. Our products are packed with high performance actives that restore moisture and life to dry lacklustre hair. Our simple 3 step system cleanse, co...
Contact info
Unit 309 Cocoa Studios, SE16 4DG, London, United Kingdom
- info@boucleme.co.uk
- boucleme.co.uk
4.1
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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This product works well for me,
This product works well for me,
My hair look so beautiful that’s my second order.
I will definitely use this again my forever hair gel!
21 July 2022
Reply from Bouclème
thank you :)
Fantastic product and excellent…
Fantastic product and excellent customer service. Thank you
18 July 2022
Reply from Bouclème
thank you Lisa :)
Reply from Bouclème
thank you :)
Finding products that suit my naturally…
Finding products that suit my naturally curly hair has been amazing, I love what the cleanser and conditioner do to my hair. It feels nourished and soft. And the curl styling gel smells so good
18 July 2022
Reply from Bouclème
thank you Zoe :)
I love boucleme products and how they…
I love boucleme products and how they have brought out my natural curls. Excellent service with boucleme, however the update said the item was with the delivery driver for 3 days! Only got delivered when I contacted the delivery company. Not a fault of boucleme at all hence the 5 stars however may want to review delivery courier used.
18 July 2022
Reply from Bouclème
We're sorry you experienced issues with you delivery but glad the products work for you 😊
Reply from Bouclème
Thank you :)
Received my product quickly and love my…
Received my product quickly and love my new curls
16 July 2022
Reply from Bouclème
Thank you :)
Reply from Bouclème
Thank you :)
Fast delivery, lovely product
Great products and soft on the hair. Hopefully it lasts a while
14 July 2022
Reply from Bouclème
Thank you :)
Great products that help to give me…
Great products that help to give me good curl definition and keep my hair smooth. My curly cut stylist recently said my hair looks thicker too.
12 July 2022
Reply from Bouclème
Thank you! We're glad to hear you're enjoying our products :)
Reply from Bouclème
Thank you Erica :)
I like these products they really help
I like these products they really help. Smell long lasting and divine. I still do have a bit of a frizz problem
10 July 2022
Reply from Bouclème
We're sorry to hear about your frizz problem. Please feel free to pop us an email at info@boucleme.co.uk and we can see about helping you with some personalised advice on how to get the best from the product. Thank you!
Absolutely love the new formulations!
Absolutely love the reformulated cleanser and conditioner! My hair feels clean and not stripped after cleansing and my scalp doesn’t itch. The previous formula never left my hair or scalp feeling clean TBH. The conditioner has amazing slip and feels so luxurious! I am reconverted you Boucleme!
10 July 2022
Reply from Bouclème
Hello Charlotte, we're so happy that you're enjoying the reformulations💜
Fantastic
Took quite a while to arrive but can't fault the products they're fantastic, my hair has never been so curly and not frizzy at all
9 July 2022
Reply from Bouclème
We're really sorry for any delays in the arrivals of your products, but are happy to hear that you are enjoying them. If you need any more help feel free to contact us at info@boucleme.co.uk :)
Beautiful pillowcase which does…
Beautiful pillowcase which does everything that was advertised. Although it is not the cheapest on the market I would definitely recommend it.
9 July 2022
Reply from Bouclème
Thank you Anne :)
Have finally found products that my…
Have finally found products that my hair seems to love!
8 July 2022
Reply from Bouclème
So great to hear!
I ordered full sizes of the products as…
I ordered full sizes of the products as they were cheaper to buy in a package it arrived quickly, I'm pleased with the service
7 July 2022
Reply from Bouclème
Thank you Naomi :)
Whilst I love your products I was…
Whilst I love your products I was disappointed that the delivery never happened or the refund - please change your courier thank you for the refund - as I stated great product
7 July 2022
Reply from Bouclème
Hello Theresa, we're sorry that your order was returned to us by the courier. We do have 2 options of courier available and you can choose your preference at checkout. I can see that the refund was put through but if you are still to receive it please pop us an email so we can check the card details. Thank you.
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