Bouclème Reviews 

1,256
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Many loyal customers regularly praise the high quality of the hair care formulas, noting how effectively they define curls and improve overall texture. People consistently describe the support staff as exceptionally friendly, responsive, and always willing to go above and beyond to assist buyers. However, some people mentioned experiencing frustrating order fulfillment issues, such as receiving incorrect items, missing package contents, or unexpected product consistency changes. A few reviewers also noted occasional challenges with delivery delays or specific product formulas feeling too heavy or stiff for certain hair types.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items consistently deliver great... See more

Customer service

People report positive experiences with customer service, highlighting quick responses and helpful support.... See more

Quality

Reviewers highlight positive aspects of quality, noting that products are consistently great quality and... See more

Order

Customers consistently note mixed experiences with order processes, highlighting significant variation in... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from the team at Boucleme! I recently changed my email address but had not anticipated how difficult it would be to update details on all the online shopping sites I regularly use... See more

Company replied

Rated 5 out of 5 stars

I can't recommend Boucleme highly enough. Their products are effective and so good for your hair - mine has never looked so good! Also, I recently found their customer service to be incredibly hel... See more

Company replied

Rated 5 out of 5 stars

I placed an order and they accidentally sent the wrong product. i emailed them and within a couple of days i had the correct order on the way to me, very satisfactory service. Plus great products.... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Aurelija! I emailed to find out when a product would be back in stock because their super style hold is soooo good. I received a response with 2 hours - which was both... See more

Company replied


Company details

  1. Hair product shop

Written by the company

Natural products for curly hair. Silicone, sulphate & paraben free. We understand the needs of curly hair. Our products are packed with high performance actives that restore moisture and life to dry lacklustre hair. Our simple 3 step system cleanse, co...


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(1,256)

36 reviews in the last 12 months

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Rated 2 out of 5 stars

Great service, bad product

The service was great. The product was unsuitable for my hair, despite it being for “all hair types”. My hair is low porosity and easily weighed down. No matter how I use this, it leaves my hair looking greasy. I’m going back to my £8 leave in that did the job better than this. I rarely buy a high end product and doubt u will bother again.

28 September 2022
Rated 5 out of 5 stars

Another 5* review for Boucleme!!

Another 5* review for Boucleme because quite frankly that’s what their products and service deserve! I’m 52 and I don’t think I have ever stuck with a range of curly hair products for as long as I have with Boucleme. You know what you are getting with their products because they work time and time again. I can’t imagine me ever moving to another brand of products! Also I love the philosophy behind the brand and the sustainability of their products and packaging.

19 October 2022
Rated 2 out of 5 stars

Jury still out

Jury still out. Resorted to washing my hair with regular shampoo after using products for 2 weeks as hair and scalp felt dirty.

Smell lovely and like conditioning element and curl gel.

19 October 2022
Rated 5 out of 5 stars

Brand always come back to….

This is always a brand that I come back to and use to the end of the bottle. My thirsty curls love the products. I ordered the new gel and wow definition held for 3 days!

19 October 2022
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Reply from Bouclème

Thank you💜

Rated 4 out of 5 stars

Saw this product being used on…

Saw this product being used on Instagram by someone who had similar hair to myself - type 2a/3b curly hair. Bought product on their recommendation.
Only used once and didn’t seem to make much difference but will try a couple more times!

1 October 2022
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Reply from Bouclème

Hello, we hope you enjoy the products more with a few more uses. I you're still struggling, please feel free to pop us an email and we'll give you some tailored advice :)

Rated 5 out of 5 stars

The perfect conditioner

Such a great brand and I couldn’t live without their intensive moisture conditioner! Tames frizz and leaves my curls feeling soft and hydrated.

10 October 2022
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Reply from Bouclème

Thank you💜

Rated 5 out of 5 stars

In love with this new conditioner

In love with this new conditioner! I love boucleme as a whole and always want to support them and use their products, but I had previously struggled to find the right conditioner by them. I knew the right one would come along! This smells amazing and feels so moisturising. I’ve still got some older boucleme gel and curl cream, but once I finish I’ll be ordering these new seal and shield options!

10 October 2022
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Reply from Bouclème

Thank you💜

Rated 4 out of 5 stars

Great products

Products are great, delivery was fast but one of my products arrived leaking.

6 October 2022
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Reply from Bouclème

I'm glad you enjoy our products, if one of your products leaked in transit, please pop us an email and we'll look into it for you. Thank you.

Rated 1 out of 5 stars
Bouclème logo

Reply from Bouclème

Hello, I can see that a response was sent to your email on the same day you contacted us. We sent a picture that Yodel had provided. Please can you check your spam/junk as it may have ended up there. Thank you.

Rated 3 out of 5 stars

Jury’s out on Seal and Shield

I was really excited to hear about the new Seal and Shield range as I love all my Boucleme products but my jury’s out on the new products. I really find the smell off-putting -it’s too strong and sickly for me. The products are ok but so far I’ve had more problems with frizz than with the ordinary Boucleme products. I will persevere as I hope it’s just a case of adjusting the amounts and combination of products

5 October 2022
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Reply from Bouclème

Hello Fiona, I'm sorry to hear you're not a fan of the new Seal & Shield scent. If you're finding that they're not offering what our normal products do then you may not be as negatively affected by humidity. Thank you.

Rated 5 out of 5 stars

Easy online ordering process.

Easy online ordering process.
Prompt dispatch and very prompt receipt of goods via their delivery partner - parcel arrived a day earlier than first advised.
Packaged well.

25 September 2022
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Reply from Bouclème

Thank you💜

Rated 5 out of 5 stars

Quality silk pillowcase

Quality silk pillowcase, comes in lovely magnetic box. No creased face in the morning or ‘bedhead’. Would make lovely gift.

30 September 2022
Bouclème logo

Reply from Bouclème

Thank you💜

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