Boutique Elegance Reviews 136

This is a Chinese based company. Don't be fooled by all the references to Montreal. They do not produce quality products at all. And if you want to return them, you have to send them back to CHINA which is where their warehouse is and where they ship from. But even if you try to return them, they won't even pay the customs fees to pick them up. That's how cheap and inferior their products are. So you won't get a refund and you will be out the money you spend on the postage. Other customers on this website and on Yelp have proof of this.

If I could give 0 I would.
It’s a scam. Big time. They say they have phone support- phone doesn’t work. Cloths - garbage. Not what they advertise at all. Do not get sucked into it like I did. Stay away

DO NOT ORDER FROM HERE. SCAM! SCAM! SCAM!
COMES FROM CHINA!!! FITS LIKE GARBAGE!! I messaged to return.. she offers 12% back or 20% off another item. I wanted to return.. she gave me an address IN CHINA!!! TO RETURN TO!! this business is a scam, DO NOT ORDER!!!

Please do not buy.
What I bought was much smaller and had to be returned to someone in Asia. Which was quite expensive. If you can’t return it, you get only a percentage of your order. So money and time wasted!

Just don’t buy here.

Foolishly I did - bought what they promoted as a linen outfit … it came and was polyester.
returns are a joke - would cost me twice as much to send it back.

Just don’t. That’s my honest complete recommendation.

I’m very disappointed with my experience. I ordered a dress that turned out to be poor quality and requested a refund. I followed their returns policy exactly, including sending the item back to an address in China at my own expense.

The return has been stuck in Chinese customs since 20/06/2025 because the recipient hasn’t paid the customs charges to accept the parcel. Despite this, the company has made no effort to resolve the issue or communicate with me.

I’ve sent multiple emails to their customer service team, but I’ve received no response. Their website claims they respond within 24 hours, but that is simply not true.

Overall, the returns process has been frustrating, expensive, and completely unprofessional. I would not recommend purchasing from this company.

Order #23192
Order Date: June 15/25

Jacqueline Lachance
658-19 RiverPark Road
Timmins, Ontario
P4P 1B4

Where is my order??????
Not impressed

Dress arrived after 6 weeks, the lace insert around the neckline was peeling off. The fit was shockingly bad. I could barely get my arms in, I am a size 12/14 and ordered a large. The clothes are not designed for real women.

I ordered an item from Boutique Elegance in Montreal and the quality was laughable. I wanted to support it because it was Canadian. When I tried to return it as soon as I opened the item, they gave me the run around and the offered me credit on their site instead. I wanted my money back and so finally after weeks of communication this was their response: We understand that our offer may not have met your expectations. As previously mentioned, if you wish to proceed with a standard return, please use the return form we have provided.

The items come straight from China, and are not the best quality or fit. The return policy is a joke. Do not purchase from here!

I wish I had researched this shop before ordering! But instead got caught up looking for something specific for my husband and bought impulsively. The item for sale in the listing is clearly not the item received - not even close. It's cheap polyester garbage; not a knit sweater that it resembled in the photos. So disappointing. Not even worth $10, let alone $70. My husband hates it of course. It also took 2 weeks to deliver. After ordering a notification that shipping was coming from China. DO NOT order from here or get caught up in this scam of a shop fronting as a real boutique.

Disappointed I didn't read reviews first. Do not order from this scam artist. High prices and clothing that arrived six weeks later looked NOTHING like what was advertised. I've been trying to return and get my money back as promised on the website, but they switch between ignoring me and offering a small reduction in price or store credit....like I would ever purchase anything from this scam site again! This is not a a company based in Montreal, not in the Netherlands either. When you see these ads on Facebook, Amazon, Tictock, Pinterest, just save yourself the hassle and wasted money and scroll on by. I have reported this fraudulent transaction to my cc company and they will be reversing charges.

Terrible quality. Bought a jacket and the pocket isn’t even sewn together. Going to try to return but haven’t received a reply to my email.

Product ordered, tracking given, item never left, chased and asked for refund. Tracking number disappeared, "Problem with order" promised full refund 7-10 days. 10 days later no refund "apologies, delay in accounts". do not buy from this site

Order # 20459 YT2514221403011396 The merchandise is the wrong size. I ordered a large size. This is more like a medium .what would it cost to ship it back to you?

a medium.

size

Scam
Not from Montréal, but from China. They don't respect their policies about the 24h cancelation witch I did as soon as I say the clothes were sent from China. They now offer 20% refund or sending back the order at my expense to China. Clothes are no near to be as they pretend, poor quality and unusable. Don't trust them.

I ordered an item on April 20th, it is now May 31st and I still do not have the dress I ordered from Montreal. I think this is a scam! I would not order from them ever again!!

Do not buy from this company. They are based in Canada NOT UK. Returns are to China at a great cost. Quality of clothes is poor. The only positive, they did respond to emails and after negotiating, offered 50% refund on goods.

Don’t buy from this company. They’re based in China and will send you very poor quality items that are not as described. When you request a refund you’ll be told that shipping costs are on you and the items have to be returned to China. They’ll offer you a 20% refund instead. I think I’m going to have to take the matter up with my bank unfortunately.

BOUTIQUE ELEGANCE.UK.COM are deceiving in every way they are not UK based, stylish clothing items pictured/advertised are not what you eventually receive, items sent are awful, unstylish, poor quality, poorly made, sizing is a joke!! my order was £196 I am not going to write this off, I paid with Barclay card I intend to request they help with this , DO NOT BE TEMPTED TO SPEND YOUR HARD EARNED MONEY WITH THIS DECEIVING BUNCH THEY ARE COMPLETLY FALSE , I WILL UPDATE THIS REVIEW ASAP.