Boutique 1 Reviews 

Absolutely terrible scam they send you inferior products and then tell you to send back for a refund to China although they call themselves Manchester boutique and product is sent from London by 28 hour Royal Mail. A complete scam the actual refund costs more to send back recorded delivery to China with all the taxes paid than the actual value of the item. Complete fraud please don’t buy and lose your money as I did

Awful. Still not received my goods and they go not reply to any emails. Obviously a s sm company

Do not use, ordered Charlotte Tilsbury. Never received, they did reply to my email saying it’s on the way but didn’t arrive in time for Christmas despite ordering weeks before. I’ve asked for a refund but will probably never get that either, total scam.

Benzi’s Boutique
Ordered a pair of slippers on 21 March and have never received them!
Emailed them several times no replies!
Don’t use them!

Really bad! Received an empty envelope not the slippers I ordered, they will not respond to emails. They’ve had my pants down for sure, just glad it wasn’t a lot of money but still infuriating. 🤬

Slippers advertised as Uggs, not received. Emailed 5 times and no response .

Slippers not arrived SCAM
Like other people on here, I purchased a pair of slippers, just to receive an empty envelope. Contacted my bank who are investigating but this company BENZI BOUTIQUE needs to be shut down

Ordered a pair of Ugg slippers on 15th March and like others I received an empty envelope nearly two weeks later! I have emailed every day and had no response for a refund which I don’t think I’ll get. Laughable when they say their customer service is available Monday to Friday 9-5 as I’ve heard nothing from them. Avoid this site!

Ordered Ugg slippers for my daughter received a plastic envelope, these people need to be shut down and not allowed to scam people.

Don’t buy from this supplier.

Orders 2 pair slippers ( Ugg) from Benzi’s Boutique and today I have received a small empty envelope from Evri. At this point I’m thinking this is a SCAM off to email bank for refund!
Do not use this company!!!
Instagram TAKE DOWN THIS SCAM STORE!!

Ordered Ugg slippers from BENZI BOUTIQUE and received an empty envelope!!! Hoping this is a genuine site and error on their behalf. I have emailed and hope that if I receive what I have purchased, then I’ll be more than happy to remove this review. Until then, BUYERS BEWARE!

All fine until you want to return an item - received c 65% of the original order price back as they don’t refund shipping (fair enough) or taxes (not fair enough as they can get a rebate through customs). Lesson learnt but an expensive mistake!

I received my item , which was over £600 and wasn’t even steamed when I unpacked it! They could have packaged the item up in a suit carrier as opposed to stuff it into a small box- as it was a long dress .I returned the item after emailing them a few times as the online return they advise wasn’t available, once they got the item back they advised me that I would be subject to paying the taxes and duties incurred on my return which amounted to £62 plus £4 measly pound for the actual return, which I found odd as they have a DHL account a week after my item was received I am still waiting for the “finance department “ to process my refund! Why does it take so long. Overall I wouldn’t not use this service again,I would not recommended it - if you can find the item locally then I would do that to avoid charges and being over charged . Beware

Service is very bad from the day I placed the order, they fail to deliver the item on time, customer car and internal communication seems bad too, I’ve returned the item since March 2 and haven’t received my refund yet, in addition to that I’ve got second installment deducted from my account and I can’t communicate with anybody in charge , that’s very unprofessional and frustrating

The Boutique 1 website is terrible, it is so difficult to navigate. My friend told me the necklace that she wanted me to buy for her, but I couldn’t find it on your website, I searched forever. Eventually I gave up and just googled it and then finally it appeared on your website.

However, once I had finally placed my order, the delivery service was excellent.

Excellent customer service, fast shipping and great prices.

Great products delivery the next day!

Exceptional service , beautiful packaging A* seller ..

The order delivery was good but the return process went from good to bad especially when I was trying to get in touch it was nearly impossible!!

Awful experience.
Used/damaged goods sent out and trapped into keeping them due to customs charges on returns. A measly 15% discount offered and very slow ‘customer service’. I was told my order was from an outlet store which was not clear when ordering the item it simply was in the sale like a lot of other items. Beware of ordering from this company and make sure you don’t want to send anything back and don’t mind receiving inferior goods