Absolutely terrible scam they send you inferior products and then tell you to send back for a refund to China although they call themselves Manchester boutique and product is sent from London by 28 h... See more
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Purchased item from Boutique1 in July. Boutique1 advertise on their site that import duties are included in the final sale. DHL however demanded that I pay £63 import duties before they could deli... See more
Company replied
Awful experience. Used/damaged goods sent out and trapped into keeping them due to customs charges on returns. A measly 15% discount offered and very slow ‘customer service’. I was told my order was... See more
Company replied
Ordered Ugg slippers from BENZI BOUTIQUE and received an empty envelope!!! Hoping this is a genuine site and error on their behalf. I have emailed and hope that if I receive what I have purchased, the... See more
Company details
Information provided by various external sources
Boutique 1 offers a curated selection of luxury fashion from the world's most renowned designers including Isabel Marant, Missoni, The Row, Victoria Beckham, Oscar de la Renta, and many more. Shop designer clothing, bags, shoes and accessories online at Boutique1.com
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1.3
Bad
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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To expensive to return
To expensive to return
Will not use again
Over £60
22 August 2020
Unprompted review
Reply from Boutique 1
Dear Sharon,
Thank you for your feedback.
We would like to inform you that the amount deducted to your refund is the charges for the import duties and taxes incurred on your outbound shipment. These are the charges pre-paid by Boutique 1 as your shipment was dispatched on a Delivery Duty Paid (DDP) basis and is non-refundable in cases of returns as stipulated in our Returns Page under Important Information.
We can confirm that returns are free and sent back to us on a Delivery Duty Unpaid (DDU) basis hence for any additional return costs, it is shouldered by Boutique 1.
We sincerely apologise for any inconvenience caused. Should you have further queries or require further clarification, please do not hesitate to contact us on + 971 4 332 6699 or customercare@boutique1.com.
Kind regards,
Boutique1 Customer Care
Thank you for your fast and excellent…
Thank you for your fast and excellent service.
19 August 2020
Unprompted review
Reply from Boutique 1
Dear Sarah,
Thank you for sharing your shopping experience with us. We really appreciate you taking your time to share the word about us.
We look forward to your next order. Cheers!
Kind regards,
Boutique1 Customer Care
I always have a good experience wz you…
I always have a good experience wz you but this time was amazing as I got a shoes and the size wasn’t good so the return took nothing ! Clinton was the one who talked to me from the beginning and they were all very efficient !
15 August 2020
Unprompted review
Reply from Boutique 1
Dear Mai,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; Clinton will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority.
We look forward to your next order with us.
Stay safe and well!
Kind regards,
Boutique1 Customer Care Team
Great Buy
The item was as described got perfectly and was a great price.
I’ve been wanting this trench for a while so I’m very happy to have found it and on sale too !
I picked it up in store so there was no issues there
9 August 2020
Unprompted review
Reply from Boutique 1
Dear Salma,
Thank you for your 5-star rating! We work hard to meet expectations like yours, and we’re happy to hear that you love your new piece. We look forward to your next order with us.
Stay safe and well!
Kind regards,
Boutique1 Customer Care Team
The shop assistant was very kind and…
The shop assistant was very kind and professional. Appreciate Thanks
3 August 2020
Unprompted review
Reply from Boutique 1
Dear Halina,
Thank you for sharing your shopping experience with us. We really appreciate you taking your time to share the word about us.
We look forward to your next order. Cheers!
Kind regards,
Boutique1 Customer Care
My shoes were wrapped so beautifully I…
My shoes were wrapped so beautifully I had to hide them from my good lady, assuming I had ordered something more exotic than I had done.
Delivered quicker than expected and perfectly, safely boxed. Thanks 😊
1 August 2020
Unprompted review
Reply from Boutique 1
Dear Craig,
We are incredibly grateful that you loved your new piece and have found our delivery service to be very efficient. You taking the time out to share your experience is highly appreciated.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
The product I bought online was lovely…
The product I bought online was lovely when it eventually arrived . But the hassle before and still on going isn’t worth it. I bought some earrings quite expensive . I then had messages stating I needed to pay import tax else I would t receive my item . It went on for days between dhl and myself trying to pay this import tax . I paid it as I wanted to get my earrings as they expensive . Boutique 1 said they would refund my the tax as I shouldn’t of paid as of yet this hasn’t happened. I was told 2-3 days which was nearly a month ago! Very poor customer service wouldnt use again.
Just to follow on from this as they have replied below that I would be refunded this still hasn’t happened . I was told four days that was a week ago. This has now been going on for since June 3rd.
Very poor customer service never use again
30 July 2020
Unprompted review
Reply from Boutique 1
Dear Robyn,
We thank you for your feedback.
Once again, we sincerely apologise for the inconvenience caused.
We are in touch with our courier partner and they have confirmed that they will directly refund you these charges. We are continuously monitoring this matter to be resolved at the earliest and we will notify you again as soon as an update is available.
We do sincerely apologise that this process is taking longer than anticipated. In the meantime, should you have further queries, please do not hesitate to contact us on + 971 4 332 6699 or customercare@boutique1.com.
Kind regards,
Boutique1 Customer Care
boutique one there’s no doubt it will…
boutique one there’s no doubt it will always hold a special place in my heart💜
24 July 2020
Unprompted review
Reply from Boutique 1
Dear Alia,
As always, we are very grateful for your 5-star rating! We thank you for your continuous support and we look forward to you shopping with us again.
Stay safe and well!
Kind regards,
Boutique1 Customer Care
Great customer service
Great customer service , quick delivery and my shoes arrived very nicely packaged .
5 stars !
23 July 2020
Unprompted review
Reply from Boutique 1
Dear Silvija,
We are incredibly grateful that you took the time out to share your shopping experience. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Murray,
Thank you for your 5-star rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us.
Stay safe and well!
Kind regards,
Boutique1 Customer Care Team
Professional and friendly
Professional and friendly. Enjoyable and seamless shopping experience!
19 July 2020
Unprompted review
Reply from Boutique 1
Dear Randa,
We are incredibly grateful that you took the time out to share your shopping experience. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Excellent care taken
19 July 2020
Unprompted review
Reply from Boutique 1
Dear Sheila,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
We look forward to your next order with us.
Kind regards,
Boutique1 Customer Care
exactly as promised
17 July 2020
Unprompted review
Reply from Boutique 1
Dear David,
Thank you for your 5-star rating! We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you.
We look forward to your next order with us! Cheers.
Kind regards,
Boutique1 Customer Care
Service from boutique 1 was excellent
Service from boutique 1 was excellent. Customs/DHL in UK tried to charge import tax but it was sent as duty paid by boutique 1 so after a bit of toing and froing all was sorted as no payment was due. I would definitely use this firm again.
14 July 2020
Unprompted review
Reply from Boutique 1
Dear Rob,
We thank you for your understanding.
Once again, we sincerely apologise for the confusion caused due to the said payment due. We are very pleased to hear that you found your overall shopping experience to be excellent. We look forward to you shopping with us again!
Stay safe and well!
Best regards,
Boutique 1 Customer Care Team
Good Service
The clothes arrived within five days to the UK and were exactly as expected. And also a good price.
14 July 2020
Unprompted review
Reply from Boutique 1
Dear Sharon,
We thank you for sharing your experience with us! Your 5-star rating is highly appreciated and we are happy to hear that you loved your new piece. Stay safe and well!
Best regards,
Boutique 1 Customer Care Team
Great service
Quick delivery, great item at a great price, highly recommended!
9 July 2020
Unprompted review
Reply from Boutique 1
Dear Jeff,
We are incredibly grateful that you took the time out to share your shopping experience. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Excellent service
6 July 2020
Unprompted review
Reply from Boutique 1
Dear Alia,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
We look forward to your next order with us.
Kind regards,
Boutique1 Customer Care
Really great products and excellent…
Really great products and excellent service, very pleased thank you
30 June 2020
Unprompted review
Reply from Boutique 1
Dear Laura,
Thank you for your 5-star rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us.
Stay safe and well!
Kind regards,
Boutique1 Customer Care Team
Gorgeous Products
Gorgeous, authentic products. Super, fair pricing and excellent customer service. Only removed a star because it would have been good for them to advise at the point of ordering that shipment would be delayed due to the Covid-19 crisis. However, despite that everything else was top!
30 June 2020
Unprompted review
Reply from Boutique 1
Dear Sarah,
Thank you for your patience and understanding.
And once again, we sincerely apologise for the delay due to unforeseen operational reasons. However, we are very pleased to hear that you found your overall shopping experience to be great. We look forward to you shopping with us again!
Stay safe and well!
Best regards,
Boutique 1 Customer Care Team
Reply from Boutique 1
Dear Anne,
We are happy to hear that you loved your new piece and we can't wait to see you in it!
Stay safe and well!
Kind regards,
Boutique1 Customer Care
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