My husband was so excited for his new smoking jacket I got him for Christmas. Great quality and it’s lovely. The only thing is, one of the sleeves is sewn poorly and the fabric is billowy on one side.... See more
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Company details
- #332 of 597 best companies in Clothing Shop
About Bown of London
Written by the company
What Makes Us Special
Luxury, to us, is not only about the materials we use but also the experience we provide. That's why we go above and beyond to offer personalised options—whether it’s adding your initials, a special message, or creating bespoke custom-made shoes. These unique touches make each item special, whether you're treating yourself or gifting to someone else. Each of our products is handcrafted with the utmost care, using only the finest materials. We focus on comfort, style, and durability, ensuring that your purchase will last for years to come. When you choose Bown of London, you join a global community of individuals who value personal style, impeccable design, and the highest quality craftsmanship.
Our Legacy
For many years, Bown of London operated exclusively in Great Britain. However, in recent years, we have expanded our reach to Europe, the USA, and beyond, allowing customers worldwide to experience the luxury of our dressing gowns, smoking jackets, custom shoes, and pajamas—often with next-day delivery. We are proud of our reputation as the Rolls Royce of Robes and the choice of celebrities & aristocrats. You may be wondering about the origin of our name, "Bown of London." It traces back to our founder, Mr. Alan Bown, a successful businessman with a passion for British luxury. Having been unable to find a bathrobe that met his exacting standards, Mr. Bown decided to create his own brand. And so, Bown of London was born. Many of the designs we offer today were created by Mr. Bown himself, and we continue to honor his legacy with every item we produce.
Bown of London quality will be remembered long after the price is forgotten.
Contact info
Trackside Business Centre, Unit 10 Abbot Cl,, KT14 7JN, West Byfleet, United Kingdom
- 01784 225904
- hello@bownoflondon.com
- bownoflondon.com
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Replied to 93% of negative reviews
Typically replies within 1 week
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Item delivered on time, was as described
Item delivered on time, was as described, great customer service.
Excellent quality items and very good…
Excellent quality items and very good customer service.
Great customer service
I had issues with shipping (not merchant fault) and also a defective product. They handled both issues quickly. Very satisfied
Excellent quality products combined…
Excellent quality products combined with professional service.
This was a gift and my friend loved it
This was a gift and my friend loved it!
Thank you!
Extremely quick and safe delivery of…
Extremely quick and safe delivery of high quality mens dressing gown
Terrible customer service
I wanted to exchange for a different size. I contacted customer service twice. Waited a week. Received no response.

Reply from Bown of London
Great customer service
I emailed back and forth with a representative and he made sure my order was exactly what I wanted. Quick response time, friendly, make it all happen! Would definitely buy from here again, really great experience. Would recommend!
Superb quality
Buying was easy. Delivery was great and the garment is high quality. Highly recommend
Fast and reliable service
Fast and reliable service. The order was processed and shipped quickly, and the package arrived in time for Christmas. Very satisfied!
Gorgeous colors and so well made
Ahh this is the most comfortable breathable soft beautiful well made robe, I love the candy colored stripes! It goes well with a multicolored robe with a black background that I got from Bown of London a few years ago for my husband that I steal all the time. Now we can hang out in them together and soak up the happy vibes.
Stitching not neat and hanging tab…
Stitching not neat and hanging tab broke immediately.

Reply from Bown of London
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