Bown of London Reviews 

2,091
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and luxurious feel of the products, noting their comfort, elegant design, and excellent craftsmanship. Reviewers also highlight the efficient service and prompt delivery, often receiving their items quickly and without issues. However, some customers also noted specific concerns regarding product quality, such as poor stitching, misaligned patterns, or perceived material differences from descriptions. A few other people also felt that delivery issues occurred, sometimes due to courier problems or items not being received as expected. Additionally, some reviewers experienced order discrepancies, including receiving incorrect sizes, different items than ordered, or incomplete shipments.

What people talk about most

Product

People report positive experiences with product quality, describing items as well-made, luxurious, and of... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality of products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery of... See more

Order

Consumers have mixed experiences with their orders, with some reporting prompt delivery and good service when... See more

Service

Customers had positive experiences with service, often describing it as efficient, fast, and attentive, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My husband was so excited for his new smoking jacket I got him for Christmas. Great quality and it’s lovely. The only thing is, one of the sleeves is sewn poorly and the fabric is billowy on one side.... See more

Rated 5 out of 5 stars

We received our beautiful, rich smoking jacket with a deep quilted navy blue collar & cuffs. Expert workmanship! The sash and thick piping detail is spectacular. It's delicious dark green brocade and... See more

Rated 5 out of 5 stars

I just got my Bown of London Summer Blazer. Wow!, it is every bit as fantastic as it appears on their website. A finely crafted quality classic Boating Blazer. You'd be hard pressed to find a com... See more

Rated 5 out of 5 stars

Five stars for quality and customer service. Zero stars for DPD who 'fibbed' about a delivery attempt and took my purchase to a retail collection point instead. Huge thanks to Louise at Bown for t... See more



Company details

  1. #332 of 597 best companies in Clothing Shop

About Bown of London

Written by the company

At Bown of London, we believe that luxury is about more than just the products we offer—it's about the experience. For nearly 40 years, we have been dedicated to providing the finest luxury bathrobes, dressing gowns, and loungewear. While our products may not be for everyone, we take pride in our reputation for excellence, as evidenced by our outstanding ratings on Trustpilot. Our customers trust us for our commitment to high-quality craftsmanship and fair business practices. If you're seeking quality over mere affordability, you've come to the right place.

What Makes Us Special
Luxury, to us, is not only about the materials we use but also the experience we provide. That's why we go above and beyond to offer personalised options—whether it’s adding your initials, a special message, or creating bespoke custom-made shoes. These unique touches make each item special, whether you're treating yourself or gifting to someone else. Each of our products is handcrafted with the utmost care, using only the finest materials. We focus on comfort, style, and durability, ensuring that your purchase will last for years to come. When you choose Bown of London, you join a global community of individuals who value personal style, impeccable design, and the highest quality craftsmanship.

Our Legacy
For many years, Bown of London operated exclusively in Great Britain. However, in recent years, we have expanded our reach to Europe, the USA, and beyond, allowing customers worldwide to experience the luxury of our dressing gowns, smoking jackets, custom shoes, and pajamas—often with next-day delivery. We are proud of our reputation as the Rolls Royce of Robes and the choice of celebrities & aristocrats. You may be wondering about the origin of our name, "Bown of London." It traces back to our founder, Mr. Alan Bown, a successful businessman with a passion for British luxury. Having been unable to find a bathrobe that met his exacting standards, Mr. Bown decided to create his own brand. And so, Bown of London was born. Many of the designs we offer today were created by Mr. Bown himself, and we continue to honor his legacy with every item we produce.
Bown of London quality will be remembered long after the price is forgotten.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Replied to 93% of negative reviews

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4.4

All reviews

(2,091)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer service

I wanted to exchange for a different size. I contacted customer service twice. Waited a week. Received no response.

17 December 2025
Bown of London logo

Reply from Bown of London

Hi

I am so sorry to read your review. Please can you advise what channel you used to contact us so we can investigate this further? We usually respond to every email / chat, so this is very unusual
Best wishes
Bown of London Team

Rated 5 out of 5 stars

Great customer service

I emailed back and forth with a representative and he made sure my order was exactly what I wanted. Quick response time, friendly, make it all happen! Would definitely buy from here again, really great experience. Would recommend!

17 December 2025
Rated 5 out of 5 stars

Gorgeous colors and so well made

Ahh this is the most comfortable breathable soft beautiful well made robe, I love the candy colored stripes! It goes well with a multicolored robe with a black background that I got from Bown of London a few years ago for my husband that I steal all the time. Now we can hang out in them together and soak up the happy vibes.

26 December 2025

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