My husband was so excited for his new smoking jacket I got him for Christmas. Great quality and it’s lovely. The only thing is, one of the sleeves is sewn poorly and the fabric is billowy on one side.... See more
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Company details
- #336 of 596 best companies in Clothing Shop
About Bown of London
Written by the company
What Makes Us Special
Luxury, to us, is not only about the materials we use but also the experience we provide. That's why we go above and beyond to offer personalised options—whether it’s adding your initials, a special message, or creating bespoke custom-made shoes. These unique touches make each item special, whether you're treating yourself or gifting to someone else. Each of our products is handcrafted with the utmost care, using only the finest materials. We focus on comfort, style, and durability, ensuring that your purchase will last for years to come. When you choose Bown of London, you join a global community of individuals who value personal style, impeccable design, and the highest quality craftsmanship.
Our Legacy
For many years, Bown of London operated exclusively in Great Britain. However, in recent years, we have expanded our reach to Europe, the USA, and beyond, allowing customers worldwide to experience the luxury of our dressing gowns, smoking jackets, custom shoes, and pajamas—often with next-day delivery. We are proud of our reputation as the Rolls Royce of Robes and the choice of celebrities & aristocrats. You may be wondering about the origin of our name, "Bown of London." It traces back to our founder, Mr. Alan Bown, a successful businessman with a passion for British luxury. Having been unable to find a bathrobe that met his exacting standards, Mr. Bown decided to create his own brand. And so, Bown of London was born. Many of the designs we offer today were created by Mr. Bown himself, and we continue to honor his legacy with every item we produce.
Bown of London quality will be remembered long after the price is forgotten.
Contact info
Trackside Business Centre, Unit 10 Abbot Cl,, KT14 7JN, West Byfleet, United Kingdom
- 01784 225904
- hello@bownoflondon.com
- bownoflondon.com
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Replied to 93% of negative reviews
Typically replies within 1 week
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Stunning - if I had more feet I wouldn't hesitate to order again !
Absolutely beautiful slippers. Very fast and attentive service- despite complex custom embroidery, it was simplified the day after I ordered, I approved and they were delivered in good time for Christmas (a festive miracle given that I didn't order them until 11th mid-December!).
A really gorgeous luxury treat item. Slippers of a lifetime.
Great quality
I bought a robe from Bown of London as a Christmas present for my partner, and he absolutely loved it. The material is incredibly soft and feels great quality. I would definitely recommend.
The item hasb\nt been delivered
The item hasb\nt been delivered. It is a gift so there is no wat to evaluate
Timely delivery quality pajamas.
Had no problem with order or delivery…
Had no problem with order or delivery of goods. When arrived they were well pckaged and in good shape. Nice quality garment; good fit; warm. Thanks, my husband loved his Christmas gift!
My wife was very pleased with her…
My wife was very pleased with her Christmas present
Excellent product
Excellent product, great value, delivered promptly. THOROUGHLY RECOMMENDED with ***** (5-stars)
All was good
Absolutely amazing quality beautiful so…
Absolutely amazing quality beautiful so pleased with such a lovely gift
I bought a dressing gown for my wife
I bought a dressing gown for my wife. She loves it, really good quality. Delivery was prompt and in nice protective packaging. Thanks
A very lovely smoking jacket
A very lovely smoking jacket, very well made and a great value!
High quality dressing gown - quick delivery
The Bown Dressing Gown was of very high quality and fitted perfectly. It was dispatched the same day of order and delivered a couple of days later. Very good customer service
Great Customer Service...and my husband…
Great Customer Service...and my husband received his shoes for Christmas...they fit like a glove..He had a huge smile on his face.
Thank you - SR
Love the pattern and the print on the…
Love the pattern and the print on the robe..
do not like the material, its not as soft feeling as I was hoping, and there are no belt loops to keep the belt up and held..

Reply from Bown of London
So far really great service
So far really great service, I got the wrong size garment for my son in law and you all answered my request to send me a return process so he can get a different size! So far so good. I will let you know how easily this is handled!
Excellent quality
I bought a cotton dressing gown for husband and silk pyjamas for me. Dressing gown very stylish and good quality. Worth the extra pennies. Cotton lightweight but not flimsy. Pyjamas also excellent. Ordered another pair. Great price in sale.
Lovely Christmas gift
Lovely Christmas gift for our son-in-law who had admired it for some time.
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