Box and Docs Ltd - Buy, Sell, Rolex and Other Luxury Brands. Reviews 

289
•
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Purchased my watch from Box and Docs via a popular online auction website and couldn't be happier with the sales and service. Decided to look into some additional links so contacted them directly a... See more

Rated 5 out of 5 stars

Straight forward, no messing around deal with Martin. Everything agreed upfront pending inspection of watches, both ways, and no drama after travelling a significant distance. I’d recommend dealing wi... See more

Rated 5 out of 5 stars

Martin was great to deal with, he made selling my watch very easy and hassle free, he was very honest and quick with getting back to me unlike other people that want to buy your watch. I will definite... See more

Rated 5 out of 5 stars

I’ve bought and sold watches with Martin over the last 5 years. He is super responsive including outside normal working hours, reliable, efficient and trustworthy. He visited me at home personally for... See more

Company details

  1. Watch shop

Written by the company

Looking to Sell Your Watch? Welcome to Box and Docs Ltd, we have been in business for over a decade and are Tunbridge Wells’ premier business for buying and selling luxury pre-owned watches. We specialize in Rolex, Omega, Breitling, Tag Heuer, Cartier, and other top Swiss brands. Whether you’re looking to sell or buy, we’ve got you covered across the UK with our fully insured postal service, perfect for customers who can’t visit us in person. Rest assured, your transactions are safe and secure with us! Don’t just take our word for it—our “Excellent” rating on TrustPilot speaks for itself. Check out our reviews to see why so many trust Box and Docs Ltd for their luxury timepiece needs. Please Note: • Strictly by Appointment Only: To ensure personalized service, we allow viewing of one watch per appointment. • Secure Storage: All stock is stored in a safety deposit box for maximum security, with no access outside business hours. • Cashless Payments Only: Transactions are via bank transfer or card, and ID is required for all purchases and sales. Choose Box and Docs Ltd for expert service, unrivaled professionalism, and the peace of mind you deserve when buying or selling your luxury watch.

Free UK Delivery

Free delivery within 3 business days

Shipping is free to the UK and your watch will be with you within 3 business days of placing your order.

Contact info

5.0

Excellent

TrustScore 5 out of 5

289 reviews

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5.0

All reviews

(289)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Business

Been looking for a watch for a while, found Box & Docs & just the watch I wanted! It was immaculate, I was blown away! Great website, fantastic communication, very swift postage, an absolute pleasure doing business with Martin. Would highly recommend!

15 May 2026
Rated 5 out of 5 stars

Box and Docs are a gem

Excellent experience dealing with Martin. Smooth and quick transaction and the watch was in an even better condition that it appeared in the photos on line. Cant recommend highly enough.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and professional

I got a good feeling right from the start with Martin.
He was very clear with answers to my questions,
Clear about payment and how to navigate each part of the process.
No pressure was applied at any time to push for a sale.
A very pro active approach answering my texts even out of hours and on a Sunday.
Which I didn’t expect.
The watch was sent out and arrived within a day and a half of payment.
Given it was a bank holiday I thought this was super quick.
I had the watch checked over at goldsmiths and all was in order .
Everything matched the description.
I asked about a small nuance with the box which he was very open about and answered to the best of his knowledge with no attitude coming across.
Very professional.
It was more a question from a watch nerds perspective which my AD had also never noticed before which fell in line with what Martin said.
Quote me happy 😊

6 May 2026
Rated 5 out of 5 stars

Excellent service

Martin provided an excellent service. I had a Rolex I wanted to sell, and contacted him via WhatsApp. I provided some pictures and he gave me a valuation immediately. We met the next day at his shop where he examined the watch, confirmed the valuation and we completed the transaction there and then. with the money transferred immediately. I was really pleased with the offer, and the service was simple and easy. Thoroughly recommend!

2 May 2026
Rated 5 out of 5 stars

Great seller

Great seller, responded out of hours on whattsapp.
Great watch that was exactly as described, knowledgeable seller and he sourced an extra link for me.
Thanks

7 May 2026
Rated 5 out of 5 stars

Martin was very professional and he…

Martin was very professional and he made it very easy for me to sell my watch. It was done in about 10 minutes. There was no stress, even though I was parting with my Tag Monaco watch which I wore for over 7 years. He gave me a good price for this iconic time piece and I know that it will be sold on so that another person can enjoy and appreciate it.
Many thanks
Kenny Gray, Crawley
p.s. Watch finder offered me £650 less!

28 April 2026
Rated 5 out of 5 stars

Great communication and easy to talk…

Great communication and easy to talk to. Martin even arranged postage on a Saturday to accommodate me

Just as described, or to be fair even better than the photos and description. I would definitely buy and sell to his again

10 April 2026
Rated 5 out of 5 stars

Omega Moonwatch

Absolutely brilliant service ! Speedy response , nothing too much trouble.
Martin is great guy.
Very quick delivery , exactly as described!
Love the watch ⌚️. Thank you.

4 April 2026
Rated 5 out of 5 stars

Watch buying as it should be.

It was a pleasure to meet and deal with Martin. The watch I bought was exactly as described. He is friendly, knowledgeable and laid back. No pressure to buy whatsoever. No doubt you will see me again.

21 March 2026
Rated 5 out of 5 stars

Smooth and painless transaction

Sold a watch to Martin and the transaction was smooth and painless. Quick phone call and a couple of WhatsApp messages and then a trip to his shop and the transaction was complete. Really good guy too.

18 March 2026
Rated 5 out of 5 stars

Rolex 1655

Had a great meeting today with Martin, came to a good deal on both sides, Martin was very helpful and knowledgable, would highly recommend

27 February 2026
Rated 5 out of 5 stars

First time buying a Rolex

First time buying a Rolex. Found a watch that was exactly what I was looking for. Martin was great, very accommodating and informative. No pressure at all to buy from him. Highly recommended and will use him again.

16 February 2026
Box and Docs Ltd - Buy, Sell, Rolex and Other Luxury Brands. logo

Reply from Box and Docs Ltd - Buy, Sell, Rolex and Other Luxury Brands.

Great to meet you both today and thank you for the kind review. Enjoy the rest of your trip!

Rated 5 out of 5 stars

Very helpful

Very helpful, watch was far better than described and responded immediately with answers to questions. I would certainly recommend this company.

3 February 2026
Box and Docs Ltd - Buy, Sell, Rolex and Other Luxury Brands. logo

Reply from Box and Docs Ltd - Buy, Sell, Rolex and Other Luxury Brands.

Many thanks for the review and we are very glad you are happy with your watch.

Rated 5 out of 5 stars

First time using Box and Docs

First time using Box and Docs, have to say from start to finish the whole process was seamless, no fuss no stress, Martin clearly knows his stuff, would happily recommend/use again.

2 February 2026
Box and Docs Ltd - Buy, Sell, Rolex and Other Luxury Brands. logo

Reply from Box and Docs Ltd - Buy, Sell, Rolex and Other Luxury Brands.

Thank you for choosing Box and Docs and leaving us a review, we really appreciate your business.

Rated 4 out of 5 stars

Nice watch

Nice watch , fast delivery and easy to deal with ,maybe item could have been described a little better with clearer pictures of imperfections if any .

16 January 2026
Box and Docs Ltd - Buy, Sell, Rolex and Other Luxury Brands. logo

Reply from Box and Docs Ltd - Buy, Sell, Rolex and Other Luxury Brands.

Hi Graham, thank you for your review and for your kind comments regarding the watch, delivery, and service — we really appreciate it.

We always aim to describe condition as accurately and transparently as possible, and in this case noted that the watch had some light age-related marks, as well as providing detailed photographs and a high-resolution video prior to purchase. That said, we fully take on board your feedback and will continue to improve how we highlight any imperfections in future listings.

We’re very pleased to hear that you’re happy with the watch overall, and thank you again for your custom.

Kind regards,
Box and Docs Ltd

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