BOXT Reviews 59,932

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 16,530 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the professionalism of the staff, who are often described as pleasant, friendly, and efficient. Many highlight the prompt arrival of engineers, their tidy work, and their clear communication throughout the installation process, ensuring properties are respected and cleaned afterwards. The customer service is also consistently noted as exceptional, with quick and helpful responses to inquiries, contributing to a smooth overall user experience. However, some customers also noted issues with product delivery, receiving incorrect items, or experiencing delays in installation, particularly for air conditioning units. A few other people also felt that communication was poor regarding these issues, with unfulfilled promises for callbacks and a lack of urgency in resolving problems, leading to frustration.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Product

Consumers find product experiences to be ambiguous, with some expressing delight with their new boilers,... See more

User experience

Customers had positive experiences with user experience, describing the entire process as smooth, tidy, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent engagement,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful and polite lady Madison gave competitive phone quote. Rang to go ahead and booked in for 2 days later. After taking and submitting the required pictures of the current boiler and fittin... See more

Rated 5 out of 5 stars

The booking process was seamless. The courier delivered the boiler at 7.30am as expected. Shortly afterwards Danial & Stuart the engineers arrived. They were extremely pleasant and worked non stop th... See more

Rated 5 out of 5 stars

Owain and his oppo arrived at 7am to begin the removal of the old boiler and replacement of the new one. They laid dust sheets over the whole area that they would be using during the fitting and kep... See more

Rated 5 out of 5 stars

Second experience with Boxt. Good communication throughout, and installers arrived as promised. Worked through changeable weather to ensure job was completed on time. Booking process was very simple,... See more


Company details

  1. #40 of 118 best companies in Heating service
  2. #17 of 54 best companies in Boiler supplier
  3. #35 of 62 best companies in Gas engineer
  4. #29 of 47 best companies in Gas installation service
  5. #6 of 9 best companies in Gasfitter
  6. #13 of 50 best companies in Solar Energy Company

About BOXT

Written by the company

Boilers
Solar panels
Heat pumps
Air Conditioning
Electric Vehicle Chargers
Who We Are
Contact Us

BOXT is proud to be the UK's most trusted installer for new boilers, solar panels, air conditioning systems, heat pumps, home storage batteries, and EV chargers.

We partner with leading manufacturers and over 15,000 registered engineers to install high-quality Which?- and QuietMark-accredited products as soon as the next working day.

Each installation comes with a manufacturer warranty and a one-year workmanship guarantee for your peace of mind. Just answer a few simple questions online to uncover your personalised fixed price today.

✓ Join 250,000+ happy customers

✓ Enjoy our Price Match Promise

✓ Pick an installation date that suits you

✓ Finance options available

✓ Manage your installation and receive expert advice in BOXT's award-winning app

✓ Proud to be backed by HomeServe and Brookfield


Contact info

4.8

Excellent

TrustScore 5 out of 5

60k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from BOXT

The engineer was very polite & professional . He worked really hard all day. Cleaned up after himself and explained the new boiler to me and how use it.
Very impressed with the whole service received from BOXT
Would highly recommend. Everything was so easy from start to finish

8 June 2026
Rated 5 out of 5 stars

Boxt is an impeccable service

Boxt is an impeccable service. Great digital platform and very user friendly! The workmanship is on another level as well, David who fitted our boiler in Harrogate was phenomenal at his job, from cleanliness to efficiency and explaining every detail.

5 June 2026
Rated 5 out of 5 stars

BOXT solar panels

We choose to have our solar panels fitted with BOXT, throughout everyone we spoke to was polite and professional and really helpful, on fitting day the team arrived early and we were all fitted in a day with no hiccups or problems, app was downloaded and everything was explained. Thank you BOXT great service

5 June 2026
Rated 2 out of 5 stars

Booked to have an EV installed

Booked to have an EV installed. Kept chasing and they kept blaming national grid. Spoke to national grid and they said they had given them verbal permission. Boxt said they need it in writing. Days after days of waiting and customer advisors saying thay would come back with an update... never did. So cancelled the whole thing.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience all round.

I hadn't heard of Boxt before but made a booking via Nest after an issue with a HeatLink.
Lewis B came out a day after the call was raised. Lewis was really helpful knew exactly what he was looking for and made sure everything was sorted and all linked up before leaving.
Couldn't of asked for more.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Top notch value for money service

Very happy with the level of service and quality I received when getting a combi replacement. Danial and his colleague (can’t remember his name) who are based/working around Stockton were first class, dealing with issues promptly and keeping me informed all throughout the day. They left the house clean and tidy too and were genuinely nice lads. Thank you again and highly recommended!

8 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look