boxtobox Reviews 128

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought this subscription as a birthday gift for our football mad son. As any parent of teenagers knows they can be very difficult to impress but the concept of a mystery shirt *shock horror* absolutel... See more

Rated 5 out of 5 stars

Absolutely first class company! Top quality official replica football shirts at a very reasonable price. Great idea for a gift or if you're into collecting football shirts. The personal touches with t... See more

Rated 5 out of 5 stars

Bought as a gift for son. New shirt delivered every month. So pleased. Such a brilliant idea for footie fans. Excellent service. Regular emails to let you know when payment will be taken and when the... See more

Rated 5 out of 5 stars

Can only praise boxtobox for their customer service and the quality of the products. Fantastic Valencia shirt arrived promptly in a sleek black box. All looked very high end! The company gives a lot o... See more

Company details

  1. Football shop

Written by the company

Business Closed


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First top.

My son got his first top last week and loves it, red bull Salzburg away. A top not many people will have, he can't wait for his next one. Top drawer!!👏👏

27 September 2021
Rated 5 out of 5 stars

Great

The kit I received was in great condition and not only that it came with a pack of haribo’s and some football stickers which was nice to see that added extra for the customer

7 September 2021
Rated 4 out of 5 stars

Really good box and perfect sizing

Really good box and perfect sizing. Came a bit later than it said it would.

30 August 2021
boxtobox logo

Reply from boxtobox

We are extremely happy you like your boxtobox!

We do apologise for the delayed delivery. Royal Mail are usually impeccable when it comes to delivery estimation, however last week there have been numerous disruptions throughout the UK related to Covid-19.

Rated 5 out of 5 stars

So pleased

So pleased. The shirt was excellent and good value, the delivery was quick and the whole process so easy. I will definitely buy again from boxtobox.

14 August 2021
Rated 5 out of 5 stars

Exactly what I'd hoped for

Exactly what I'd hoped for! Great service and I love the anticipation of not knowing what you'll get... Would recommend to any football fan or shirt collector!

1 August 2021
Rated 5 out of 5 stars

Fantastic quality and customer services

Ordered my monthly subscription whereby the communication was great in letting me know when my mystery shirt would arrive.
Got a great quality and rare shirt but I ordered a medium which was very tight (my fault) but I emailed BoxToBox who said they’ll replace straight away and upgrade my subscription - highly recommended!

29 July 2021
Rated 4 out of 5 stars

Salt in the wound 😂

I was really pleased with how quick my shirt came and was pleasantly surprised to receive a shirt from the 19/20 premier league season just a shame it was a Manchester City shirt and I am a Manchester United fan.

27 July 2021
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
I contacted them to update the size ordered for the subscription gift for my sons birthday. Extremely helpful.
First shirt arrived, great packaging, son loved it.
Its a great idea for a gift

27 July 2021
Rated 5 out of 5 stars

Beautiful packaging

Beautiful packaging, included items such as sweets and player cards which was such a nice touch, they also included a card telling me what the team was and the season it was used in and for me this just sets it out from the competition, can’t wait for next months order, brilliant shirt

29 May 2021
Rated 5 out of 5 stars

Excellent service

Excellent service - really easy to order. Order arrived quickly, the size was perfect and the surprise of which shirt it would be was brilliant- what a great idea!👍🏻

27 May 2021
Rated 5 out of 5 stars

First time using this company excellent…

First time using this company excellent service ordered a mystery box for my grandson arrived on time ,unfortunately i had a accident with opening to check size ( my fault) so thought i would message them to see if they could help they where quick to respond and sorted my problem very quickly,and now i am a happy gran. Thank you boxtobox

7 May 2021
Rated 1 out of 5 stars

The break was at the end of March and…

The break was at the end of March and my cards still haven’t arrived I’ve done two box breaks and received no cards

27 April 2021
boxtobox logo

Reply from boxtobox

Hi Marc,

We are not sure what you mean by 'cards'. At boxtobox we provide our customers with mystery football shirts. We have located your order (The Debut Box) and put together a timeline of the events:

19th of March - You placed an order with us.
22nd of March - Your parcel was dispatched.
24th of March (9:17am) - Delivery received and signed at the address provided.

We are therefore confused about your experience and believe you may have reviewed the wrong company. Please email us at team@boxtobox.uk to resolve this issue.

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look