Disappointing experience — not worth the money I received a voucher for this porcelain workshop as a gift and was really looking forward to using it. Unfortunately, it was nearly impossible to... See more
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I love all my little pieces of art I bought from Boya!!! Each one different but just comforting to hold, especially nice when full of warm coffee😁. Website is easy to navigate, exceptional... See more
Company replied
The process of getting the voucher is really complicated and then you have to wait for the end of each month in order to really reserve your spot for the workshop and it fills out really quickly so yo... See more
Company replied
Very beautiful espresso cup, feels great under fingers, beautiful shape I only didn’t like that you can’t make payment with credit cards issued in Serbia where the seller is based which is both wi... See more
Company replied
Company details
Information provided by various external sources
Artisan porcelain tableware made in the Belgrade shop&studio. For modern home and rituals of gathering around a table. Plate, bowl, mug or custom made. Shipping worldwide at low flat rates, no custom fees in Europe.
Contact info
Zetska 4a, 11108, Belgrade, Serbia
- +381642930838
- office@boyaporcelain.com
- boyaporcelain.com
3.3
Average
85 reviews
Hasn’t replied to negative reviews
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Love the espresso cups!
Love the espresso cups! Perfect size, perfect texture and an excellent match to my coffee setup at home.
30 December 2020
Reply from Boya Porcelain
Thank you, Marko! Enjoy! Thank you for the feedback you sent, as well.
Wonderful people and products
The entire Boya team is wonderful, the shop has a great atmosphere and, most importantly, their products bring me joy each time I use them. It's all about small rituals that make your day nicer.
27 December 2020
Reply from Boya Porcelain
Thank you so much, Jovana. This is what we always hope to be the result of our work.
Welcome again!
Rade
Amazing gift & experience
Amazing product and packaging. My heart is truly happy whenever I use the cup and saucer.
26 December 2020
Reply from Boya Porcelain
Dear Miljana,
We are so glad to hear such feedbacks. Enjoy and welcome!
Excellent
Once again excellent and very professional! Even beyond my expectations. I highly recommend it
16 December 2020
Reply from Boya Porcelain
It was our pleassure! Seeing your friend happy with your gift was rewarding. Welcome!
I love the cobalt collection
I love the cobalt collection. It’s absolutely beautiful, and worth the wait shipping to the US. Thank you for the beautiful work.
12 December 2020
Reply from Boya Porcelain
Dear Nathan,
Thank you very much!
I only saw today you got the parcel. Was so eager to hear back from you. I know you do understand the package was stuck in the position where we had no influence but still we didn't like you are waiting so long.
We are so glad that you like it and enjoy it with full focust to the moment.
Rade
I didn't have intention to write…
I didn't have intention to write review, but you guys keep reminding me, so here we go.
1. I ordered a mug. Since it was a gift for Christmas for my friend who loves your products I asked for a card with handwritten message that I carefully wrote and send through the form on your website. I got the mug and the day after apology for not sending the card.
2. You sell premium products, but they come poorly packed in branded paper and small branded paper bag.
3. I buy similar products from other producers, very talented artists. Each of their products are nicely packed in boxes, always with a nice personal note and their logo/name is usually engraved (for instance on the bottom of a mug) with finishing layer on the top, so it can't be washed out. Yours is handwritten by pencil on the bottom and will probably disappear after first washing.
I hope my friend won't be disappointed since she is a huge fan of your brand.
12 December 2020
Reply from Boya Porcelain
Dear Artist,
We find sharing people's opinions more valuable than remaining silent.
1. This is a completely human conducted business. Mistakes happen. You got an apology. We noticed the mistake before you did. If you wanted, you could see for how long we exist and how many people are content with our products. Why didn't you? You call yourself an artist (found nothing online of your work but still we respect) and you have the word photography in your email. So, do you make mistakes? Why didn't you respond back then that you re unhappy with that? Why didn't you tell then that is for Christmas so there is time we send you the card separately? We still can do it. As a creative yourself, could you not make even nicer personalized greeting card for your friend instead of keep getting back on how angry you are with us? Is it really that big issue? Did you hear we do that all the time?
2. We pack the same way for years and we ship worldwide. It is not poorly packed, we beg to differ. It is safety foly the bubble wrap, wrapped with branded paper. Soon we finally go with eco-friendly safety wrapping. The branded paper looks nicer. It is there for customers to have nicer feel when opening and as a sign that we guarantee safe packing. To guarantee does not mean perfect but accountable. On our cart page there is a highly visibly offered option for gift packaging. We have handmade boxes that we sell separately. Coated in nice paper with logo on it. You can still buy one, it will be with you well before the Chritsmas.
3. Interesting that somebody else's talent is mentioned here. Whatsoever, as I said , there was an option to ask for a box you are talking about. By the way, do you think there is a non-material value of porcelain?
Our logo is handwritten by a pencil and will "probably be washed out". Sorry but this is now so obviously malicious. So you think we would do such thing? You think anybody would do such thing?Did you firstly ask us what it was? Did you ask any ceramist? Did you try to wash it out? Please do! It is copper based pencil. The trace is applied and the piece is then fired at 1050C. The final result is very warm and grafit-like print. It cannot be erased.
We guys kept reminding you? So much to read from this sentence.
You had so many reasons not to leave such review but you were determined to say these things for some other reason. You are among minority of people who don't see this review was about something else and how malicious it is. Or maybe you see it now. That would be moving. We do aim for a premium product. Premium does not mean pricy although it is never cheap. It does not mean we will be submissive to any potential buyer. It is about mutual respect. Our people understand the value of work and can see the beauty through it as the result of the hard work they have put in.
Reviews are not about the World can hear how you feel. People listen to what makes sense. It is about educated contribution to the thrive of a business. We got not a word from you back to our mail we sent you after shipping. Why you didn't try to contact us first with the same text of the review? If it was according to you, we should not exist. You were free to leave the review in our common native language, by the way. By signing yourself as Artist did you want to give more credibility to your downsizing of us? By writing in English did you want to make it to come to even more people? Hope you didn't but that is also not how things work.
Your friend will be happy with your gift, don't worry. Just don't spoil the moment with your impressions on us.
If you find a reason to an apology, you can come to talk with us about making living from creative business. No matter if it is your ambition, you will enjoy it. We'll be glad to spend some time with you. Not as a compensation but because we did that with everyone who wanted to talk. Not many came , though. Those conversations were much more about us listening and learning together with the guest. Or we can talk about anything else if you wish but it is your move.
Best,
Rade
On time and nice packaging!
6 December 2020
Reply from Boya Porcelain
Actually, the main thing we hope to hear. Thank you very much!
The process of getting the voucher is…pretty challenging
The process of getting the voucher is really complicated and then you have to wait for the end of each month in order to really reserve your spot for the workshop and it fills out really quickly so you have to be super aware that day. I would suggest getting a new system :)
29 October 2020
Reply from Boya Porcelain
Dear Anđa,
We thought of your objections but so many people who went through the process smoothly gives us the reason to believe there's nothing wrong with it.
You didn't ask for any clarifications when I personally was giving you the instructions on how to use the voucher. And you eventually used your vouchers with no problems. I explained to you about the announcement of the workshop before your purchase so you had room to decide not to buy it. There's limited number of vouchers for sale so everyone found their place so far. Those who didn't are those who forgot of having a voucher so it expired after six months.
You came for the workshop, behaved disturbingly to other participants which our Goga took on her shoulders rather then telling me downstairs which she should. You wanted to leave the place without saying goodbye. To my reminder that you haven't paid you said you have vouchers which you didn't bring with you. You never sent a photo of ripped vouchers and you never came to pick up your pieces.
Reply from Boya Porcelain
Thanks a lot!😊
Boya bowl is now my favourite
Boya bowl is now my favourite! Just perfect piece!
3 August 2020
Unprompted review
Reply from Boya Porcelain
:) So glad to hear!
Excellent quality
Excellent quality, fast delivery, great customer service!
20 July 2020
Unprompted review
Reply from Boya Porcelain
Thanks a lot, we are glad to hear!
I love sponsoring local entrepreneurs…
I love sponsoring local entrepreneurs and creatives. Boya Porcelain has amazing products. Shipment to EU is very efficient and customer service is really personal and top level, very fast and to the point. Thank you Rade for your prompt responses!
13 May 2020
Unprompted review
Reply from Boya Porcelain
It is our pleasure! So glad to hear.
Superb experience
Great communication, very helpful, amazing items! Love this store!
11 May 2020
Unprompted review
Reply from Boya Porcelain
Thank you, Mia! Enjoy your cups!
Product is absolutely perfect
Product is absolutely perfect! Service even better. I would recommend
10 May 2020
Unprompted review
Reply from Boya Porcelain
:) Thank you, it was our pleassure, too.
Reply from Boya Porcelain
Thanks a lot Ivana! Welcome!
Gorgeous pieces of art!
20 December 2019
Unprompted review
Reply from Boya Porcelain
I'm humbled. Thank you very much, Nevena!
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