Bozu Reviews 

187
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Customers frequently praise the fresh, tasty food options, noting that the meals are consistently delicious and packed with quality ingredients that make sticking to a diet easy. People truly enjoy the great variety available and find the overall service to be extremely reliable, convenient, and helpful. Some reviewers were not happy with the customer service, mentioning that responses were slow or completely unhelpful when trying to resolve issues. A few consumers also felt that delivery schedules, poor packaging quality, and strict subscription policies were rather frustrating to deal with. However, most individuals still consider this meal prep service a worthwhile choice for their daily routine.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great taste, excellent... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some consumers appreciate... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the punctuality and fresh,... See more

Service

Consumers find service to be positive, highlighting fresh and tasty food that is always delivered on time.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great food. Seasoned really well. Good labelling. Packaging. We have been having twice weekly orders for months now. Only four stars not five because of some issues with delivery by DPD. But t... See more

Company replied

Rated 4 out of 5 stars

Great service on offer from these guys so far. All the food has been fresh and tasty when compared to other services on the market. My only criticism is that I had some issues with how my delivery was... See more

Company replied

Rated 4 out of 5 stars

Great food, really fresh & great customer service. Definitely a personal chef service worth using. The only reason this is not 5 star is some problems with deliveries, but these were dealt with pro... See more

Company replied

Rated 3 out of 5 stars

The food is fresh and very tasty. Would give 5 star if the user journey was better. The website is poor and ordering system lacking clarity. Luckily they have an efficient chat feature at least to ans... See more

Company replied


Company details

  1. Online Food Ordering Service

Written by the company

🍽️ Make mealtimes easier with BOZU! Enjoy fresh, flavourful meals delivered straight to your door, nationwide, twice a week. Say goodbye to mealtime stress and hello to delicious food, convenience and quality. 💛 And the best part? You're in control! Our subscriptions are designed around your lifestyle. You can pause your subscription at any time, skip deliveries or cancel in line with our subscription terms. If you pause your account, no further subscription payments or deliveries will take place while it remains paused. Simply unpause whenever you're ready to receive your meals again. Whether you're looking to save time, money, eat better or take the stress out of meal planning, BOZU makes it easy. Flexible meals. Less stress. More time for you. Discover BOZU today! 💛


Contact info

3.8

Great

TrustScore 4 out of 5

187 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(187)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been using Bozu UK for my meal…

I've been using Bozu UK for my meal prep needs for the past few months, and I have to say, they have completely exceeded my expectations. As someone who values both convenience and quality, Bozu UK delivers on both fronts.

The variety of meals they offer is fantastic – there's always something new and exciting to try, catering to different dietary preferences and tastes. Whether you're looking for healthy options, hearty meals, or something a bit more indulgent, Bozu UK has you covered. The meals are not only delicious but also thoughtfully prepared with fresh, high-quality ingredients. You can really taste the difference!

One of the things I appreciate most is their commitment to making healthy eating easy and accessible. The portion sizes are perfect, and the meals are well-balanced, ensuring I get the nutrition I need without any hassle. Plus, the convenience of having these meals delivered right to my door in the UK and even to the Isle of Man is a game-changer for my busy lifestyle.

The packaging is also top-notch – everything arrives fresh and perfectly chilled, with clear instructions on how to heat and enjoy the meals, everything will even scan into my fitness pal. The customer service at Bozu UK is equally impressive; they're responsive, friendly, and always willing to help with any questions or requests.

Overall, Bozu UK is an outstanding meal prep service that I would highly recommend to anyone looking to save time without compromising on taste or quality. It's made my life so much easier, and I'm looking forward to continuing to enjoy their delicious meals.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic business

Always fantastic food, always fantastic customer service. I’ve been a loyal customer for nearly a year, and my loyalties have been acknowledged many times through nice gestures.

Very proud to be using this service and will continue to use it going forward!

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Meal Prep

Almost 3 weeks of great service.

Being vulnerable, I’m a big guy, 180kg, 6”1. It’s really key for me to keep track of what I’m eating and ensuring what I put in my body is good as apposed to the terrible diet that got me to this weight. But I’m active, I’m feeling good and Bozu is really helping me achieve massive things in a short period of time. They have their meals on MyFitnessPal (big +) Long may that continue. I’m around 1 stone down (6kg) since joining. Jordan and the team have been excellent. Fresh deliveries every Sunday and Wednesday without issue.

Credit to you guys for a fantastic service. Glad we got everything set up and I committed to Bozu.

Mason

18 August 2024
Unprompted review
Bozu logo

Reply from Bozu

Thank you for your review, we are extremely proud and excited to learn that we are an active part of your health journey. Customers like yourself are the impetus that drives us.

Rated 1 out of 5 stars

Accusing me of using multiple emails to…

Accusing me of using multiple emails to post bad reviews. Then doxing my personal information along with other customers information in the comment replies and when I told them my ip address is available in my data to trustpilot they removed the emails from the comments. I’ve just had an email from trust pilot saying my review will be removed for hate speach cos BOZU flagged it as hate speach. They use every tactic possible to deny and remove bad reviews so they can keep doing what they do. I’ve had no delivery from this company they refused to give me a refund I had to fight for it for over a month. I was pestered with phone calls 2/3 months later from the owner trying to get my address to send me out some food. You ok I don’t trust you. Every few weeks I get an updated from here with the comments trying to deny anything I say or fro. Trustpilot saying they are requesting my personal information again. Unbelievably abusive and aggressive treatment of their customers.

18 August 2024
Unprompted review
Rated 1 out of 5 stars

False accusation of using multiple…

False accusation of using multiple emails for reviews. This just shows that they can't take any feedback, and they're delusional for thinking I made 3 emails hahaha. Don't order from here, they're delusional.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Bozu

I have been using Bozu now for close to 3 years which speaks for itself with the level of consistency and quality of the food. I have generally been pleased with all aspects of the service right from customer engagement through to the freshness of my weekly breakfasts and lunches. I would recommend them with full confidence as they have been a clear factor to my overall well being and personal development with my training.

12 August 2024
Unprompted review
Bozu logo

Reply from Bozu

Thank you for your thoughtful and positive comments, we appreciate your encouragement.

Rated 1 out of 5 stars

Terrible customer service

Customer service at this place is horrendous. Their customer service rep (who I believe is also the owner) is extremely condescending and rude. The subscription states it is easy to cancel or pause which is a lie. Trying to cancel the subscription or amend it is impossible. Whilst the food is nice, the customer service lets the business down terrible so overall would not recommend anyone getting involved with this company at all.

1 August 2024
Unprompted review
Bozu logo

Reply from Bozu

Dear Firdos Patel,
Thank you for your review, we are saddened to learn that your experience was less than favourable. This is certainly not the level of service that we pride ourselves on delivering, ergo, we would kindly request that you write to enquiries@bozu.co.uk, to enable us to further redress your disappointment. We appreciate your positive comments about the food and hope you will allow us to reconcile this matter.

Rated 5 out of 5 stars

Best meals I've ever had

Been having Bozu me as for the last four months. Some of the best tasting meal prep meals I've ever had!

20 July 2024
Unprompted review
Bozu logo

Reply from Bozu

Thank you for your fantastic review, we are always grateful for positive feedback, it encourages us to keep improving.

Rated 5 out of 5 stars

Fantastic food at such a reasonable…

Fantastic food at such a reasonable price! We have 2 kids and both are very busy with work and it’s such a joy to have these yummy meals to enjoy! So easy to get ready and is like having proper restaurant food and a tiny fraction of the price,
Will 💯 be using them on an ongoing basis,

20 July 2024
Unprompted review
Bozu logo

Reply from Bozu

Thank you for your amazing review, it is fantastic to hear that you love our food

Rated 5 out of 5 stars

Beast meal preps I ever had

Beast meal preps I ever had, meals very tasty and fresh every week and support team always there to help . Don’t think twice , just try it .

17 July 2024
Unprompted review
Bozu logo

Reply from Bozu

Thank you for your positive review we are always happy to hear that our all round service meets approval.

Rated 5 out of 5 stars

Great food

Great food, great service. I would highly recommend Bozu to anyone looking to order. Fresh, fast and quality food.

20 July 2024
Unprompted review
Bozu logo

Reply from Bozu

Thank you so much for your review.

Rated 5 out of 5 stars

Very good food and service so far

Very happy with the food so far and would recommend based on that, very good quality, tastes unbelievable and always delivered on time.

Reached out on instagram with a few questions and got a prompt response.

So far so good

3 July 2024
Unprompted review
Rated 1 out of 5 stars

0 stars NEVER ORDER HERE

I recently decided to try a meal prep service and was thoroughly disappointed with the experience. The portions were small to begin with, but things took a turn for the worse when I canceled my subscription. Suddenly, the portions became even smaller, to the point where they were barely enough to constitute a meal. It's as if they were trying to punish me for canceling. The quality of the food also seemed to decline, with meals arriving bland and uninspiring. I regret wasting my time and money on this service and would not recommend it to anyone. Avoid at all costs!

19 June 2024
Unprompted review
Bozu logo

Reply from Bozu

Hello Saman,
Thank you for your sharing your review, we are sorry to hear of your disappointment, and are equally concerned to now learn that your meals were not up to the high standard normally synonymous with our service. We apologise for any inconvenience caused and we are open to your further contact so that we may offer resolution.

Rated 1 out of 5 stars

Horrible service do not use

No cancel button on their site. Have to email to cancel a plan. Even if your plan is cancelled, they will still charge you and ship you meals. They wont reply to you if you want a refund. Used to go under the name of 'diets2go' but that site redirects to bozu now. Ive seen another person have the exact same issue with them as I have had. Do not bother using bozu.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Bozu for anyone looking for healthy, convenient, and delicious meals!

I've been using Bozu's meal prep service for a few weeks now, and I'm incredibly impressed. Every week, they deliver fresh, perfectly portioned meals straight to my doorstep in Bolton. It's been a lifesaver for my busy schedule - no more scrambling to cook after work or worrying about unhealthy takeout options during lunch times.

An average lunch time meal in Manchester costs me £9. BOZU is costing me as little as £4.99 a meal which is saving me money and making me eat healthier!

1 May 2024
Unprompted review

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