BPI Auctions Reviews 479

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the auction process smooth and straightforward. The customer service is frequently highlighted as excellent, with many people appreciating the quick response times and the personalized support received. However, some customers also noted issues with the product descriptions, mentioning instances where items were not as functional or complete as listed, leading to unexpected costs or unusable purchases. A few other people also felt that the company's "sold as seen" policy was too rigid and did not adequately address concerns about missing essential parts or inaccurate descriptions, especially for online bidders.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the team's helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the prompt... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Product

People report ambiguous experiences with product quality. While some customers praise the wide selection of... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been using BPI Auctions for many years to both buy and sell woodworking equipment, and the service has always been excellent. We deal with Richard each time and can’t fault the support he provid... See more

Company replied

Rated 5 out of 5 stars

Bought a dinghy but can't seem to get it sent to me as contact with seller difficult. Seller eventually contacted and item supposidly sent to bpi's warehouse, awaiting some news next week This is no... See more

Company replied

Rated 5 out of 5 stars

It's never an easy process liquidating your lifetimes project but the lads at BPI have been awesome. I've just listed all the kit with Kev too, smashing chap, 😁 understanding and totally professional... See more

Company replied

Rated 5 out of 5 stars

Mr Ryan Clark was so helpful after i had won bids as i could not get there in time for collections due to my work hours and since it was a 3hr drive from where i am based. Mr Clark took my request int... See more

Company replied


Company details

  1. #17 of 20 best companies in Auction house

Information provided by various external sources

BPI Auctions are a market leader of online asset disposal and have a proud history of success. Our performance is measured in many ways but our first core value is a simple one; We believe every customer deserves to be treated like our number one client.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

479 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very responsive

Very responsive - plenty of different auction types available.
Thanks the Katherine Lawson for her kind attention.

30 December 2025
BPI Auctions logo

Reply from BPI Auctions

Hi

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Katherine.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

To all at BPI auctions

To all at BPI auctions, making it pleasurable and enjoyable experience.
Thanks to Katherine for all the updates to my account.
Love the way its platform is laid out for all the upcoming auctions .
Have a Great Christmas and a Happy new year .

22 December 2025
BPI Auctions logo

Reply from BPI Auctions

Hi

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Katherine.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Carol Allen

Carol Allen, Personal Assistant was most prompt and helpful with my enquiry.
Such a pleasure to find a company who have real people not AI to help us poor old humans :)

19 December 2025
Unprompted review
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Reply from BPI Auctions

Hi

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Carol.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

We all need people whom understand our…

We all need people whom understand our situation more like they putting themselves in your situation then making a decision, guess it was really easy for Claire Allen to do that. Thumbs up to you , overally the company has great service (quick response)

11 December 2025
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Reply from BPI Auctions

Hi

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Claire.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

BPI Auctions made it incredibly..

BPI Auctions made it incredibly easy to sell our unwanted equipment, the entire process was swift and straightforward. Jamie Senior was excellent to work with; down-to-earth, transparent and clear about what to expect (and what not to). I would definitely recommend BPI Auction

4 November 2025
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Reply from BPI Auctions

Hi Prince

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Jamie.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

The very professional and quick…

The very professional and quick response by Katherine Lawson made my task so easy. Well done and thankyou Katherine.

9 December 2025
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Reply from BPI Auctions

Hi

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Katherine.

Kind regards
Jo
The BPI Team

Rated 4 out of 5 stars

Never give up

Hi
At first I wasn’t over the onion in the way I had been treated but Katherine from accounts sorted everything so special thank you to her

Kind regards

Tony

5 December 2025
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Reply from BPI Auctions

Hi Tony

Thank you for your 4* review, we really do appreciate it. I will pass on your feedback to Katherine.

Kind regards
Jo
The BPI Team

Rated 2 out of 5 stars

Not the best experience

Bought a pickup and you didn't have the v5 so can't tax to get it home surely the v5s should of been sorted !!!! Also says contact kevin might aswell contact Santa claus as he picks up more then kevin

28 November 2025
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Reply from BPI Auctions

Hi Lee

Thank you for sharing your feedback.
We are sorry to hear you have had a negative experience with our auction.

If you would like to email our team directly at auction@bpiauctions.com, we will investigate your issues further.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

System Setup

Had problems logging into the system but with the assistance of Katharine Lawson, the process was smoothed out and I was able to view the site. Thank you!

There appears to be a vast amount of plant & machinery available - highly recommend the site.

4 December 2025
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Reply from BPI Auctions

Hi Pamela

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Katherine.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Difficulty logging in

Difficulty logging in, phoned BPI & issue was resolved very quickly by Kathrine Lawson, much appreciated,
Many thanks.

2 December 2025
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Reply from BPI Auctions

Hi Greg

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Katherine.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Great service 👏

I've just bought a Morelo motorhome from these guys. The whole process has been flawless from start to finish. Rebecca who has organised the paperwork and handover has been outstanding. Thank you Team BPI

27 November 2025
BPI Auctions logo

Reply from BPI Auctions

Hi Ed

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Rebecca.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Good communication

Good communication, nice and polite, great to work with

27 November 2025
BPI Auctions logo

Reply from BPI Auctions

Hi

Thank you for your 5* review, we really do appreciate it.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

signing in

bpi sorted out my registration and login details
many thanks

19 November 2025
BPI Auctions logo

Reply from BPI Auctions

Hi Stephen

Thank you for your 5* review, we really do appreciate it.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Very helpful

Very helpful

17 November 2025
BPI Auctions logo

Reply from BPI Auctions

Hi Vakis

Thank you for your 5* review, we really do appreciate it.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Katherine Lawson sorted our account…

Katherine Lawson sorted our account difficulties within minutes and some questions about an auction.
Very efficient !!

17 November 2025
BPI Auctions logo

Reply from BPI Auctions

Hi Wilson

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Katherine.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Katherine Lawson answered my question…

Katherine Lawson answered my question promptly with the correct and appropriate action

17 November 2025
BPI Auctions logo

Reply from BPI Auctions

Hi Phil

Thank you for your 5* review, we really do appreciate it. I will pass on your feedback to Katherine.

Kind regards
Jo
The BPI Team

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