Top quality customer service. Team in store answered phone calls quickly and were genuinely friendly. Delivery Driver (Steve) was superb. Delivery was on time, driver was polite and courteous and all... See more
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This is my 4th experience of buying aggregates and wood from Bradfords, delivered by the branch in Evercreech. The team at Evercreech are great to deal with. Always phone the next day following my o... See more
Company replied
Great to get free delivery. The store could give better updates on picking and estimated delivery. Getting a text on the morning that it will be delivered and then specifying the whole day from 8:30... See more
Company replied
No telephone call informing me that the delivery would not be as agreed on Tuesday, but Wednesday. I took a days holiday on the Tuesday to start the work. What a waste of a day. Still waiting on a pro... See more
Company replied
Company details
- #37 of 54 best companies in Construction company
- #1 of 1 best companies in Bricklayer
- #14 of 18 best companies in Carpenter
- #19 of 19 best companies in Insulation contractor
- #59 of 95 best companies in Tool shop
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Southwood, BA4 6LX, Shepton Mallet, Somerset, United Kingdom
- 01749 830231
4.7
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Great experience received at Evercreech
15 October 2022
Reply from Bradfords - Evercreech BBS
Hi Richard,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Evercreech BBS
Good Afternoon Mr Lowther
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Good product
Good product. However the delivery just turned up without first letting me know. Fortunately I was at the house…….
19 September 2022
Reply from Bradfords - Evercreech BBS
Good Morning Jane,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to poor communication from our branch.
I apologise greatly for these issues and for any inconvenience this may have caused you.
Kind Regards,
Lorna
Great service and reasonable prices
Great service and reasonable prices. My preferred building supplies company.
24 August 2022
Reply from Bradfords - Evercreech BBS
Hi Zane,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Excellent service !
Excellent service, although we were not in delivery driver phoned and dropped goods off exactly as advised. He made all the difference to my view of Bradfords. Excellent service !
11 August 2022
Reply from Bradfords - Evercreech BBS
Hi Clive,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Evercreech BBS
Hi Sam,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
EasyExcellent service ordering online
Easy ordering online, prompt delivery at the time they said. Will use again.
18 July 2022
Reply from Bradfords - Evercreech BBS
Good Evening Pauline
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us this will be passed on to all involved with your order in the Evercreech branch !
We hope to see you again soon.
Kind Regards,
Katie
Very helpful staff. Easy pre-ordering
I pre-ordered and collected the same day. Staff were so helpful and loaded my order into my car. Very good branch.
13 July 2022
Reply from Bradfords - Evercreech BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us with your collect in branch order, this has been passed on to all involved in the Evercreech branch.
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Evercreech BBS
Hi S Baker,
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Lorna
Great service
Great service, quick and friendly delivery and reasonable prices. What’s not to like?! Highly recommended.
12 April 2022
Reply from Bradfords - Evercreech BBS
Hello S Davies,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Very efficient service and delivery but…
Very efficient service and delivery but if you order on the internet take note of the delivery section.
23 March 2022
Reply from Bradfords - Evercreech BBS
Hi Mr Sweetlove
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you have received!
We hope to see you again soon.
Kind Regards,
Charlotte
Skilful delivery
The delivery driver was great he managed to manoeuvre the load into the rear garden exactly where we wanted it. Have used Bradfords before and will definitely use them again.
22 March 2022
Reply from Bradfords - Evercreech BBS
Hi Susan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received!
We hope to see you again soon.
Kind Regards,
Charlotte
Inform the customer when you are going…
Inform the customer when you are going to deliver not when the delivery driver is ringing the door bell. This is after emailing and calling at 16.30 the day before only to be told my delivery hasn’t been allocated to a vehicle but it will be a small van because my order was small, surprise surprise the small van turned out to be a 18 tonne lorry.
9 March 2022
Reply from Bradfords - Evercreech BBS
Hi Steve,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication around your delivery.
I apologise greatly for this and for any inconvenience this may have caused you.
I will look into this further with the branch, to see what caused this to happen.
Kind Regards,
Charlotte
Reply from Bradfords - Evercreech BBS
Hi Allan,
Thank you for taking the time to leave us a review.
I am pleased to see that you continue to have a positive experience with our branch team in Evercreech.
We hope to see you again soon!
Kind Regards,
Charlotte
I had ordered some item that said in stock
I had ordered some item that said in stocks but they wasn't I am still waiting a refund after a week
21 October 2021
Reply from Bradfords - Evercreech BBS
Hi Barbara,
I apologise that you were able to place an order for products that were out of stock and for the delay in processing your refund.
Having looked into this, I can see that your refund has now been processed.
I apologise again for any inconvenience this may have caused you.
Kind Regards,
Charlotte
Helpful, pleasant experience
Small value ‘click and collect’ order. Very smoothly executed by helpful friendly Bradfords staff.
22 September 2021
Reply from Bradfords - Evercreech BBS
Hi Lynne,
Thank you for taking the time to leave a review!
I am pleased to see that you have had a positive experience with us and that our Click and Collect process ran smoothly from start to finish.
We hope to see you again soon!
Kind Regards,
Charlotte
I ordered sharp sand and kiln dried…
I ordered sharp sand and kiln dried sand online and paid up front. Both items were apparently in stock. When a day or so later I had heard nothing further I telephoned and was told items were ready for collection. On arrival was told that kiln dried sand was out of stock and delivery date unknown. I said website indicated it was in stock. Then told website always indicated items were in stock. Cannot understand logic of this except that I now have a credit with Bradfords and have no idea when item will be back in stock. This happened a few weeks ago. Not impressed and I think this is a sloppy approach to customer service.
7 August 2021
Reply from Bradfords - Evercreech BBS
Dear Mr Terence Furness,
Thank you for taking the time to leave us a review.
I am sorry to heat about your experience with Bradfords.
I apologise that the website indicated that stock was available at our Evercreech branch when the item was not and that a docking date for the Kiln dried sand was not provided.
If you wish to discus this further please do not hesitate to contact Ecommerce@bradfords.co.uk
Once again I apologise for the experience that you have had.
Kind Regards,
Megan
5 stars
5 stars, they couldn't be more helpful even if they wanted to.
Will come back every time I need.
Well done Bradfords time!
18 May 2021
Delivery was within a few days of…
Delivery was within a few days of on-line order. Good service
30 April 2021
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