Did an order online,got a call next day to confirm order and delivery day and am/pm preference. Contact on the day via text confirming details and approximate time. Driver, Jordan,was great, moved... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was supposed to be a curbside delivery and they were going to contact me to arrange a convenient time. No contact so there was only my disabled wife at home. The driver carried a very heavy deliver... See more
Company replied
First time I’ve used Bradfords and must say I was rather impressed . Ordered on website , that was easy to do. Got text and email confirming order. Then got a phone call later that day to arrange deli... See more
Company replied
Simple and easy to find what you want. Straight forward payment process, clearly identifying delivery cost. Delivery quick and very helpful on the day. Great service.
Company replied
Company details
- #38 of 54 best companies in Construction company
- #1 of 1 best companies in Bricklayer
- #14 of 18 best companies in Carpenter
- #19 of 19 best companies in Insulation contractor
- #59 of 95 best companies in Tool shop
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Silverton Road, EX2 8ND, Exeter, Devon, United Kingdom
- 01392 829080
4.7
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor all round
Ordered some fence posts for click and collect. Waited 3 days for a confirmation call like promised but nothing happened. So thinking its a mistake I called to confirm. All fine they said you can pick it up tomorrow morning. I was called back that afternoon just before closing to be told they actually didn't have the posts in stock and don't know when they would be. Also because of the lateness of there reply it left no time to arrange a replacement from somewhere else so had to wright of the weekend I had set aside for the project. Will never use again.
26 May 2020
Unprompted review
Reply from Bradfords - Exeter BBS
Sorry for the mass of mess ups in servicing your order Mr Harris, behind the scenes admin is to blame and apologies to you again as it was you who has suffered as a result.
Thank you for the feedback
I placed an order online
I placed an order online, then got a phone call confirming delivery date. On that date, the order hadn't arrived by 3pm. so I rang them. They said the order was confirmed for that day but didn't know why it had not gone out and now they had no time to get it out. Then they rang back and said it would be with me shortly, as they had found someone who could deliver it. It came, delivered by a really nice, helpful guy. So they screwed up but saved the situation. Is that great service, or bad service?
25 May 2020
Unprompted review
Great delivery service
Great quick delivery , driver was fantastic and of loaded exactly where I wanted it !!!
19 May 2020
Unprompted review
Great service
17 May 2020
Unprompted review
Excellent quality
Excellent website, personal service, quality of materials and prompt delivery
17 May 2020
Unprompted review
Very bad service
had to wait 10 days and then it arrive at 16:00 and derived by one girl driver. said Steve sent her out. what happened to social distance when it need a two man lift.
please get your act together
wont be using again until this is sorted.
12 May 2020
Unprompted review
Reply from Bradfords - Exeter BBS
Thank you for the feedback Ed, sorry for the trouble and work practices have been sharpened up considerably
Excellent help given by delivery driver…
Excellent help given by delivery driver even with social distancing
30 April 2020
Unprompted review
Excellent service and helpful staff
21 April 2020
Unprompted review
Goods arrived on the due date
Goods arrived on the due date, as promised. Courteous driver, excellent service.
18 April 2020
Unprompted review
Although I cancelled the order the…
Although I cancelled the order the young lady who I dealt with was excellent. She was very understanding and very efficient in dealing with my cancellation and returning my cash.
14 April 2020
Unprompted review
Well done Bradfords
Kept in contact about changing situation during covid-19 situation. Delivered within decent timeframe and with proper distancing observed. All goods as expected. Good job.
7 April 2020
Unprompted review
Finally a builders merchant that was…
Finally a builders merchant that was still operating during this trying time. collect worked well.
6 April 2020
Unprompted review
Great service
Great service, easy to order from the website and very helpful staff
27 March 2020
Unprompted review
Reply from Bradfords - Exeter BBS
All part of the service Rick, kind of you to share, thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.