The only reason I didn't give a 5 star was I found the web site a bit more complicated but everything else was good. The driver Nick who delivered our goods was polite and went out of his way to put t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very prompt and efficient, ordered in the evening, next day had a phone call in the morning to book delivery , delivery arrived 8.30am the next morning. Couldnt ask for better!
First time I placed an order and the experience was second to none. All delivered and returns picked up. I have now open an account and will continue to use Bradfords Exmouth. The staff were excellen... See more
Company replied
The ease of placing an order online at 23:00, the Exmouth branch phoned me the following day to confirm my order and schedule delivery. All items arrived in good condition. The delivery chap was p... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Liverton Business Park, EX8 2NR, Exmouth, Devon, United Kingdom
- 01395 200840
4.5
Excellent
216 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering on-line was very easy to do
Ordering on-line was very easy to do. All the stuff I needed was in stock and available for delivery. Very good communication with the sales team to booking in delivery date. Day of delivery was straight forward I received a text with delivery time and it arrived within the time. Delivery drive Darren was professional and was able to place my order ware I needed it to be. The only problem which not driver’s fault was my loose item where put on a pallet not suitable for what is was and it broke so we had to handball it off the lorry.
3 August 2024
Reply from Bradfords - Exmouth BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
We had 2 deliveries from different…
We had 2 deliveries from different drivers. Both were extremely helpful and friendly
24 July 2024
Reply from Bradfords - Exmouth BBS
Hi Jen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Always a lovely experience shopping at…
Always a lovely experience shopping at Bradfords, either in the store or online. I was contacted fairly quickly after I had ordered my top soil online, to make an appointment for delivery. Arrived on the day, no mess and very happy with the quality of it.
23 July 2024
Reply from Bradfords - Exmouth BBS
Good Morning Thirza
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this is greatly appreicated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Super service
Super service. Easy to order, easy to reschedule delivery date, efficient delivery.
17 June 2024
Reply from Bradfords - Exmouth BBS
Good Afternoon Neil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a efficient service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Turned around to end with positive outcome
Ordered online, was delivered same day. Unfortunately when I arrived to complete the job I realised some items missing. Called Stacey on Saturday morning she Stacy arranged for the yard to pick the missing items and I collected them before 12 Midday on the Saturday.
10 June 2024
Reply from Bradfords - Exmouth BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great Comms and staff
Ordered on the Sunday, Bradfords called on the Monday to arrange, all delivered and even moved in place for me.
9 June 2024
Reply from Bradfords - Exmouth BBS
Hi Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Exmouth BBS
Good Afternoon Wayne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Exmouth BBS
Good Afternoon Sean
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Unfortunately an incorrect item was…
Unfortunately an incorrect item was delivered initially although this was eventually corrected over the next couple of days.
12 May 2024
Reply from Bradfords - Exmouth BBS
Good Afternoon Royston
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Bradfords are Great!
The ease of placing an order online at 23:00, the Exmouth branch phoned me the following day to confirm my order and schedule delivery.
All items arrived in good condition.
The delivery chap was polite and very helpful, he craned the bulky pallets onto one side of the drive so that we could still park our car.
We will be placing 'phase 2' of our order soon.
Thank-you.
22 April 2024
Reply from Bradfords - Exmouth BBS
Hi Sean
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very friendly and helpful driver
Very friendly and helpful driver. Managed to deliver to a property with very restricted access, and all with a smile. The gravel looks good, just what was needed.
23 April 2024
Reply from Bradfords - Exmouth BBS
Hi Fran
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Exmouth BBS
Good Afternoon Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Exmouth BBS
Good Morning Ben
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Another great experience with Bradfords…
Another great experience with Bradfords Exmouth. All staff where welcoming and helpful.
20 March 2024
Reply from Bradfords - Exmouth BBS
Good Afternoon Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with your order placed with our Exmouth Branch and recieved helpful and welcoming service from start to finish with your order,
Thank you for your feedback, this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Exmouth BBS
Good Afternoon Philip
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Jordan and his dad are very…
Jordan and his dad are very professional efficient and friendly. Well done. Cheers 👍
14 March 2024
Reply from Bradfords - Exmouth BBS
Good Afternoon Nick
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Great Service.
I've ordered bulk bags of gravel twice and the service has been brilliant. Great price and great communication from placing the order to the delivery driver. Would definitely recommend.
13 March 2024
Reply from Bradfords - Exmouth BBS
Hi Ali
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
White Gloss Paint
Nice and easy to order online and pick up in store. Well done Bradfords keep up the good work.
13 March 2024
Reply from Bradfords - Exmouth BBS
Hi Mr Cameron
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Plenty of stock immediately available…
Plenty of stock immediately available to collect with helpful team on hand to load vehicle.
4 March 2024
Reply from Bradfords - Exmouth BBS
Good Morning Mr Mackrell
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us with your order for click and collect and received a helpful service in the branch,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.