The company have been great. They have helped all the way including adding to my order. The delivery driver was very helpful with my goods locating them as requested. Great service and charming peop... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For myself as a DIY individual the people there are very helpful. Plus, they are very local to me and stock a very wide product range, suitable for those like me and the professional alike. Given the... See more
Company replied
Good communication re delivery. Friendly/ and efficient driver. Website very clear and well organised. Prices competitive. Good selection of products. One criticism — to get trade membership you h... See more
Company replied
Easy to order products online. Had to phone as I hadn’t heard when delivery would be and agreed it would be next day. Driver arrived on time, helped unloading. Very pleasant guy. Products are fine,... See more
Company replied
Company details
- #38 of 54 best companies in Construction company
- #1 of 1 best companies in Bricklayer
- #14 of 18 best companies in Carpenter
- #19 of 19 best companies in Insulation contractor
- #59 of 95 best companies in Tool shop
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Station Road, TA19 9AY, Ilminster, Somerset, United Kingdom
- 01460 54551
4.5
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great ,friendly & efficient service
23 May 2023
Reply from Bradfords - Ilminster BBS
Good Evening Kerry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Ilminster branch and where happy with the friendly efficient service provided,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service
Excellent service. Ordered late on a Sunday evening and delivered by lunchtime on Tuesday. Helpful to have a phonecall and then a further conversation when the delivery was coming earlier than expected - delivered while I wasn’t at home and I’m exactly the place I wanted it!
13 May 2023
Reply from Bradfords - Ilminster BBS
Good Morning Cheryl
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order,
Thank you for your kind words and feedback regarding the delivery service provide this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service
Excellent service, great communicators. Goods delivered a day early and supplied at a competitive price.
11 May 2023
Reply from Bradfords - Ilminster BBS
Good Evening
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and are happy with the service provided with your order from start to finish,
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service and fantastic delivery
30 April 2023
Reply from Bradfords - Ilminster BBS
Good Evening Julian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided with your order,
We hope to see you again soon.
Kind Regards,
Katie
Very helpful and kept well informed on…
Very helpful and kept well informed on delivery. One slab damaged replaced immediately. Great service
26 April 2023
Reply from Bradfords - Ilminster BBS
Hi Elizabeth
Thank you for taking the time to leave us a review.
It's nice to see that when things go wrong we are soon to resolve it
We hope to see you again soon.
Kind Regards,
Joe.
Easy ordering and prompt delivery
4 May 2023
Reply from Bradfords - Ilminster BBS
Hi Andrew,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Click and collect
Having never used the click and collect service before, I found it useful to check stock levels in different branches so I could find which location I could find what I needed and collect from there the next day. It was waiting in branch for me. Great job Bradfords.
27 April 2023
Reply from Bradfords - Ilminster BBS
Hi Adam
Thank you for taking the time to leave us a review.
I am pleased your click and collect order went well,
We hope to see you again soon.
Kind Regards,
Joe.
great service
29 April 2023
Reply from Bradfords - Ilminster BBS
Good Afternoon Mr Snell
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ilminster BBS
Good Afternoon Mr Wakelin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Ilminster branch,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ilminster BBS
Good Morning
Thank you for taking the time to leave us a review.
Thank you for your feedback regarding the services provided by our Ilminster branch for your order,
This will be passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service and delivery!
It was our first time using Bradfords and we were delighted with the service. Our delivery guy was extremely helpful.
We are planning work on our home and will definitely be using Bradfords again.
1 April 2023
Reply from Bradfords - Ilminster BBS
Good morning,
Thank you for taking the time to leave us a review.
I am pleased you were well looked after,
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Ilminster BBS
Hi Trevor
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Joe.
Straightforward website to navigate
Straightforward website to navigate, arranging delivery was simple too.
29 March 2023
Reply from Bradfords - Ilminster BBS
Good Afternoon Mr Waterman
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us our Ilminster branch and found the website easy to use,
Thank you for your feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Brilliant as ever
Brilliant as ever, ordered online, Ilminster depot delivered, good communication. Happy as a pig in.......in....... you know the rest.
23 March 2023
Reply from Bradfords - Ilminster BBS
Thank you for taking the time to leave us such a great review.
We hope to see you again soon.
Lorna
The delivery was very prompt and the…
The delivery was very prompt and the driver couldn't have been more helpful and friendly - I strongly reccommend Bradfords
23 March 2023
Reply from Bradfords - Ilminster BBS
Good Afternoon Mr White
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our ilminster branch and have received a happy and friendly service
Thank you for your recommendation
Your kind words will be passed onto all involved with your order,
We look forward to seeing you again soon.
Kind Regards,
Katie
I ordered soil and I got soil
I ordered soil and I got soil. Delivered as informed and the driver was very helpful.
14 March 2023
Reply from Bradfords - Ilminster BBS
Good Morning Caroline
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Ilminster branch and where happy with the delivery service provided,
This will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Ordering process was easy and delivery…
Ordering process was easy and delivery was prompt.
21 February 2023
Reply from Bradfords - Ilminster BBS
Good Afternoon Dylan
Thank you for taking the time to leave us a review.
I am happy to hear that you found placing your order online to be easy process to follow and that you where happy with the delivery service provided by our Ilminster branch,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ilminster BBS
Hi Simon
Thank you for taking the time to leave us a review.
We are glad our range and service have been well received,
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Simple, pleasant experience!
Product in stock, easy to reserve. Very helpful and friendly staff at the Ilminster branch, couldn't ask for any more.
22 January 2023
Reply from Bradfords - Ilminster BBS
Good morning,
Thank you for taking the time to leave a review.
I'm glad to hear you had a great experience shopping with us.
Kind regards
Megan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.