The company have been great. They have helped all the way including adding to my order. The delivery driver was very helpful with my goods locating them as requested. Great service and charming peop... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For myself as a DIY individual the people there are very helpful. Plus, they are very local to me and stock a very wide product range, suitable for those like me and the professional alike. Given the... See more
Company replied
Good communication re delivery. Friendly/ and efficient driver. Website very clear and well organised. Prices competitive. Good selection of products. One criticism — to get trade membership you h... See more
Company replied
Easy to order products online. Had to phone as I hadn’t heard when delivery would be and agreed it would be next day. Driver arrived on time, helped unloading. Very pleasant guy. Products are fine,... See more
Company replied
Company details
- #38 of 54 best companies in Construction company
- #1 of 1 best companies in Bricklayer
- #14 of 18 best companies in Carpenter
- #19 of 19 best companies in Insulation contractor
- #59 of 95 best companies in Tool shop
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Station Road, TA19 9AY, Ilminster, Somerset, United Kingdom
- 01460 54551
4.5
Excellent
204 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords - Ilminster BBS
Hi Ian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
So Pleasant to Deal With
I'm supporting a firm that isn't part of a faceless financial institution and a very competitive one with good stock and hire equipment. Furthermore I have found all the staff I have encountered so very different from the rest and very amiable and helpful.
6 October 2023
Reply from Bradfords - Ilminster BBS
Good Afternoon Shaun
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a helpful and efficient service with all your orders,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We look forward to seeing you again soon,
Kind Regards,
Katie
Great service.
Easy ordering. Good communication. Friendly and helpful delivery driver.
6 October 2023
Reply from Bradfords - Ilminster BBS
Good Morning Neil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order to be an easy process,
Thank you for your feedback regarding the communication and friendly and helpful delivery service you have received this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Staff and pricing
31 August 2023
Reply from Bradfords - Ilminster BBS
Hi Pete
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
After completing the purchase
After completing the purchase, arranging delivery was very well communicated. It made life so much easier.
My drive looks so much better now.
20 August 2023
Reply from Bradfords - Ilminster BBS
Hi Dave
Thank you for taking the time to leave us a review.
I am pleased to hear that our comms kept you updated on your order,
We hope to see you again soon.
Kind Regards,
Joe.
Quick reliable service
Polite knowledgeable staff, stock availability, rapid yard service.
12 August 2023
Reply from Bradfords - Ilminster BBS
Hi Simon
Thank you for taking the time to leave us a review.
I am pleased to see that your collection order went smoothly and that our staff were professional,
We hope to see you again soon.
Kind Regards,
Joe.
Great ambassador
I have had several deliveries from this driver whose name I have sadly forgotten. He is a truly great ambassador for your company and a big reason why I return. Well done. I cannot emphasise how impressed I am.
24 July 2023
Reply from Bradfords - Ilminster BBS
Good Afternoon Pat
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and are happy with the delivery service provided with all your orders placed with us,
Thank you for your kind words and feedback this has been passed onto all involved
We hope to see you again soon.
Kind Regards,
Katie
Order delivered quickly and efficiently.
6 July 2023
Reply from Bradfords - Ilminster BBS
Good Afternoon Mr Cox
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and are happy with the quick and efficient delivery service provided with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ilminster BBS
Hi Ron
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ilminster BBS
Good Afternoon Allan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our ilminster branch and where happy with the quick and helpful delivery service provided,
Your feedback has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Good quality items and service
Quality of items was exactly as described, and the chap who helped me load items was very helpful and cheery.
25 June 2023
Reply from Bradfords - Ilminster BBS
Good Afternoon Catherine
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and are happy with your order,
Thank you for your feedback regarding the helpful and cheery service provided in the branch with your order, this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ilminster BBS
Hi Mike
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Overall very positive
Good communication re delivery. Friendly/ and efficient driver. Website very clear and well organised. Prices competitive. Good selection of products.
One criticism — to get trade membership you have to bring completed form into branch. Seems to me there should be online accounts where people shopping the website can register without a branch visit.
11 June 2023
Reply from Bradfords - Ilminster BBS
Hi Miles
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
I will pass your criticism on and see if it is something we can offer in the future. Thank you for your feedback.
Kind Regards,
Sam
Ordered online
Ordered online. Received a call to say items were ready to pick up. Arrived at depot, Greeted by a staff member who helped put the items in the boot of my car.
Excellent service all round.
15 June 2023
Reply from Bradfords - Ilminster BBS
Hi David
Thank you for taking the time to leave us a review.
I am glad your found our service to a high standard,
We hope to see you again soon.
Kind Regards,
Joe.
The guys in the yard are always so…
The guys in the yard are always so friendly and helpful. Finding stuff, helping carry stuff and even sawing stuff up. Thanks !
15 June 2023
Reply from Bradfords - Ilminster BBS
Hi Nick,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Joe.
Easy to order on website
Easy to order on website
Delivered within 2 days.
Text update provided re delivery
11 June 2023
Reply from Bradfords - Ilminster BBS
Good morning,
Thank you for taking the time to leave us a review.
We are pleased to hear that our processes worked well for you,
We hope to see you again soon.
Kind Regards,
Joe
Reply from Bradfords - Ilminster BBS
Hi Terence
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Friendly delivery drivers always do…
Friendly delivery drivers always do their best to deliver materials to the exact position we request.
25 May 2023
Reply from Bradfords - Ilminster BBS
Good Evening Mr Hunt
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Ilminster branch and have received a friendly delivery service,
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great comms from Taunton branch as they…
Great comms from Taunton branch as they had to move the order to Ilminster. Driver very helpful as well. Good quality product as well.
23 May 2023
Reply from Bradfords - Ilminster BBS
Hi Barry,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Lorna
Great ,friendly & efficient service
23 May 2023
Reply from Bradfords - Ilminster BBS
Good Evening Kerry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Ilminster branch and where happy with the friendly efficient service provided,
We hope to see you again soon.
Kind Regards,
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.