Service has always been spot on and this latest delivery is no different. It is never easy for the driver to unload at my address using the Hiab on his lorry due to overhead cables. The care Bradfords... See more
Company replied
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See what reviewers are saying
Ordered 3 lengths of skirting board when delivered 1 length was the wrong profile rang up was told I'd get a call back regarding the replacement, didn't get a call and 2 days later the correct skirtin... See more
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Zac our delivery driver had a tricky job lifting the top soil with his crane onto our elevated front garden. But after 3 attempts in 3 different positions he nailed it. Completed without complaint. A... See more
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Very swift phone call from the branch (Malvern) telling me when my order would be delivered following my on-line purchase. Delivery driver placed the items exactly where they were needed - I didn't e... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Crown Works, WR14 2QP, Malvern, Worcestershire, United Kingdom
- 01684 573297
4.7
Excellent
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords - Malvern BBS
Hi Alan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Charlotte
Very efficient and quick service
3 April 2022
Reply from Bradfords - Malvern BBS
Hi Robert,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
No invoice on my online account
The materials I ordered where great and the chap delivering them was fantastic.
My only criticism, was that everything was more expensive than I was expecting (though I understand that everything has gone up) and that I still have no invoice on my online accounts. This makes it difficult for the sales people to see when I call into the store or ring up. Apparently the online account is not compatible with the instore accounts!
24 March 2022
Reply from Bradfords - Malvern BBS
Hi Qu,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If you contact us via ecommerce@bradfords.co.uk with your account details (account number and email address) we will see what we can do in regards to linking your accounts.
Kind Regards,
Charlotte
Excellent service driver very polite…
Excellent service driver very polite and managed yo manouver into a very small area with the lorry
21 March 2022
Reply from Bradfords - Malvern BBS
Hi Helen,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you have received!
We hope to see you again soon.
Kind Regards,
Charlotte
Fantastic quality fence panels…
Fantastic quality fence panels delivered really quickly, free delivery and txt message to say on their way.
Looks fabulous now and really couldn't expect any more from them 👍🏻
Also Bradfords we're the best price too.
6 March 2022
Reply from Bradfords - Malvern BBS
Hi Lynda,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Malvern BBS
Hi Patrick,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Great service, from ordering to delivery
Great service. Ordered online, got a text and email confirmation. Then got a phone call the morning before to confirm delivery. Got a further text message on the day to give me a timeslot and the name of the driver. Delivery was on time, by very polite and helpful driver who carried my fence panels to where I wanted them. Would use again.
28 February 2022
Reply from Bradfords - Malvern BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received.
We hope to see you again soon!
Kind Regards,
Charlotte
Service was excellent.😊
Service was excellent.😊
I had ordered these fence panels online on Sunday 20th February . I received a email to say when they would be delivered and they were delivered on Wednesday 23rd, as promised.
Unfortunately I was at work on that day, but the delivery man phoned me to check that it was the right address and most importantly left the panels where I had requested.
Thankyou so much, will definitely use you again and tell my colleagues & friends of your wonderful service.
24 February 2022
Reply from Bradfords - Malvern BBS
Hi Sharon,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us and our branch team in Malvern.
We hope to see you again soon!
Kind Regards,
Charlotte
Reply from Bradfords - Malvern BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Helpful staff
Clear website and pricing with accurate delivery schedules. Helpful staff and excellent communication electronically and by phone.
10 January 2022
Reply from Bradfords - Malvern BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Effective and efficient
Price, quality of service, speed of delivery especially over the Christmas period and well packaged.
Couldn’t ask for any more. Will be using again.
1 January 2022
Reply from Bradfords - Malvern BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Good experience
Near term delivery day offered very soon after order placed. Delivery slot offered and delivery was right in the middle.
6 December 2021
Reply from Bradfords - Malvern BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Excellent service and helpful delivery…
Excellent service and helpful delivery drivers
3 December 2021
Reply from Bradfords - Malvern BBS
Hi Steve,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are satisfied with the service you have received.
We hope to see you again soon.
Kind Regards,
Charlotte
Easy to order online
Easy to order online, local depot always very pleasant when they phone to confirm order with prompt delivery.
Wish the delivery charge was less though !
2 December 2021
Reply from Bradfords - Malvern BBS
Hi Mr Bevan,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us.
I will pass on your feedback in regards to the delivery charge.
Kind Regards,
Charlotte
Great service again from Bradford’s
Great service again from Bradford’s - communication from the office, and excellent delivery from driver Andy.
28 November 2021
Reply from Bradfords - Malvern BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us.
I will pass on your feedback to the branch and to Andy!
Kind Regards,
Charlotte
Very efficient
They rang straight after I had placed the order to arrange convenient delivery day. I am very pleased with the gravel ordered.
15 November 2021
Reply from Bradfords - Malvern BBS
Hi Wendy,
Thank you for taking the time to share your experience with us.
I am pleased to hear that our team at Malvern were able to provide a great delivery service.
It is great to hear communication was good and you were satisfied with with product.
If we can do anything else please do let us know.
Many Thanks
Megan
Reply from Bradfords - Malvern BBS
Hi Jon,
Thank you for taking the time to leave us a review!
I am pleased to see that you have had a positive experience.
We hope to see you again soon.
Kind Regards,
Charlotte
Excellent service …
Excellent service and the delivery driver went above and beyond in carrying my fencing round to the back garden. Thank you.
.
8 October 2021
Reply from Bradfords - Malvern BBS
Hi Margaret,
Thank you for taking the time to leave us a review.
It is great to hear about the excellent customer service our Malvern branch provided you and that they went above an beyond in carrying your fencing around for you.
If there is anything else that we can do for you please email Ecommerce@bradfords.co.uk
We hope to see you again soon!
Many Thanks
Megan
Excellent service
Very simple ordering process, good communication re delivery and very helpful delivery driver. Goods supplied as described.
2 October 2021
Reply from Bradfords - Malvern BBS
Hi Anthony,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Easy to order very friendly staff and…
Easy to order very friendly staff and good communication
30 September 2021
Reply from Bradfords - Malvern BBS
Hi Andrew,
Thank you for taking the time to leave us a review.
It is great to hear that you found that your experience with our Malvern branch to be easy and that you received great communication.
If we can do anything else please do email Ecommerce@bradfords.co.uk
We look forward to seeing you again soon.
Many Thanks
Megan
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