Shaun was on time and very polite and endeavoured to off load my delivery as close as he could to make my job easier. Shifting 1000litres of topsoil approx 20 metres and up 3 lots of steps was rather... See more
Company replied
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Nice and easy to order, with good communication very quickly on delivery, great price for the timber I needed. Delivery was excellent great communication on where it was and what time it would arrive,... See more
Company replied
I ordered my items and on your site it is saying next day delivery, because I orded on Sunday I thought it might come on Tuesday. Called them up and the man said it will be Thursday and I did leave a... See more
Company replied
Morgan in particular was outstanding and went above and beyond to help us. Nothing was to big of a task for Morgan and even though our request was 'abnormal' he excelled in making sure we left a happy... See more
Company replied
Company details
- #35 of 53 best companies in Construction company
- #1 of 1 best companies in Bricklayer
- #14 of 19 best companies in Carpenter
- #18 of 18 best companies in Insulation contractor
- #61 of 96 best companies in Tool shop
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
1 Billacombe Road, PL9 7HT, Plymouth, Devon, United Kingdom
- 01752 401100
4.7
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Very nice delivery person but delivery time changed.
Very nice delivery person. Unfortunately my delivery was changed by email to 7-9am which I was not able to contact Bradfords about, as the email arrived teatime on Friday after closing time. I tried ringing on Saturday morning but nobody answered the phone. I pressed 1 to leave a message but it did not work. Tried 3 times.
As my delivery was on Monday, I had no choice but to be up at the time they set, which was not the time I had agreed( when Bradfords rang me to agree a time the day after I placed the order on the previous Wednesday.)
On the paper the driver handed me it said PM.
Not very happy as they should have phoned me if it was going to be changed. Not good customer service.
UPDATE:
This has now been resolved by Ben at my local plymouth branch. Many thanks for your prompt phone call and understanding manner. Restored my faith in this company. I am amending the feedback stars due to the good resolution. Thankyou Ben. Will now shop at Bradfords again🙂
15 July 2024
Reply from Bradfords - Plymouth BBS
Good Afternoon Eleanor
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delivery being made outside of the specified time and with little chance to contact and change it.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Could not find the words to say - will never use them again
Could not find the words to say - will
8 July 2024
Reply from Bradfords - Plymouth BBS
Good Morning Mr Miles
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I have asked the branch to contact you directly to investigate why you left a poor review and to see if anything can be doen to resolve whatever issues you may have.
Kind Regards,
Sam
Absolutely amazing staff at Plymstock branch
Absolutely amazing staff at Plymouth billacombe brand. Julie is a legend! The most helpful person in the trade I’ve ever met! Always goes out of the way to get deliveries sorted when we need it.
Nothing is too much trouble, the lorry drivers are friendly & polite. Prices are good also
Thanks again to you all
29 June 2024
Reply from Bradfords - Plymouth BBS
Hi Jason
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Ordering process was quick and easy…
Ordering process was quick and easy online, i was contacted by phone to arrange a delivery date. The delivery driver was cheerful and very helpful.
24 June 2024
Reply from Bradfords - Plymouth BBS
Hi Mr Rickett
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent sleepers great price delivery…
Excellent sleepers great price delivery very quick brilliant service all round
17 June 2024
Really cheap compared to other high…
Really cheap compared to other high street outlets, did it online and got a phone off Bradfords offering early delivery, polite and helpful staff and delivery driver
13 June 2024
Reply from Bradfords - Plymouth BBS
Good Afternoon John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have recieved a efficient, quick and friendly service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Plymouth BBS
Good Afternoon Anthony
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Plymouth BBS
Hi Carl
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Plymouth BBS
Good Afternoon Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order to be an easy process,
Thank you for your feedback regarding the speedy delivery service you have recieved,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Made an order on online was simple and…
Made an order on online was simple and made easy by bradfords and they did exactly what they needed to do without any fuss.
18 May 2024
Reply from Bradfords - Plymouth BBS
Good Morning Alex
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with placing your order online
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Fast efficient service and a driver…
Fast efficient service and a driver that’s very helpful and willing to rise to a challenge.
20 May 2024
Reply from Bradfords - Plymouth BBS
Good Afternoon Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have recieved a fast and efficient service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Wonderful driver
Absolutely outstanding service by driver, managed to get the bag over the wall which saved me wheelbarrowing from where I’d originally asked!
24 May 2024
Unprompted review
Reply from Bradfords - Plymouth BBS
Good Afternoon Vicky
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service received with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Your driver was outstanding…
Your driver was outstanding…. He managed to get the bags in to a very tight space, which has saved me wheel barrowing up my garden. Please thank him… 👍🏻🙏🏻
18 May 2024
Reply from Bradfords - Plymouth BBS
Good Afternoon David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a outstanding delivery service with your order from our Plymouth Branch,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
I ordered two things to collect both…
I ordered two things to collect both stated in stock.1 item not in stocks which slowed my progress on build.i am still awaiting call as to when it will arrive
16 May 2024
Reply from Bradfords - Plymouth BBS
Good Afternoon Jonathan
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to not being kept up-to-date with the stock lebels of your order,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Easy to order quality products
Easy to order quality products. Safely delivered by a helpful and cheerful member of staff on a very wet day.
Very pleased - Thank you.
11 May 2024
Reply from Bradfords - Plymouth BBS
Good Afternoon Gavin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be a easy process,
Thank you for your feedback regarding the helpful and cheerful service provided,
This has been passed onto all involved,
Kind regard
Katie
Reply from Bradfords - Plymouth BBS
Good Afternoon Gaynor
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a fast delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Plymouth BBS
Hi Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
No fuss ordering online
No fuss ordering online. Prompt answer to phone call regarding delivery. Items placed securely and safely on delivery.
21 April 2024
Reply from Bradfords - Plymouth BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
absolutely top class.
absolutely top class.they were very helpful in every way.why cant all firms be this way,special thanks to the plymouth staff.they were also the best value by some way so an added bonus.thank you bradfords.
19 April 2024
Reply from Bradfords - Plymouth BBS
Hi Elizabth
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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