Bradstone Reviews 

In my opinion thier concrete flags are rubbish, only fit for skiping ,they are different shades,half of what I had had got banding cracks,white blobs on them,there was up to 10ml difference in size .Mine were layed before I saw the problems, then lifted an new ones layed, an the flaming new one's were just as bad ,as the others,so rubbish. Wish I had never heard of Bradstone.

There was a problem with the carriers that was no fault whatsoever of Bradstone. However, Bradstone sorted it out for me in no time at all. All the the girls I spoke to about it were very friendly and helpful.

Really great service. Took a few days to arrive but communication was great including from the delivery agent and it arrived when advised. Would recommend.

Delivery Driver damaged my step with the pallet truck. I received a call earlier in the week and confirmed that it was kerb side delivery which was fine, this cannot have been passed on as he decided to put them on private property. I sent an email with the door bell footage and photos on the 10.04 and received a response saying that it was getting forwarded. I then emailed chasing this on 22.04 as I had received no update. Again I got a response saying that it had been forwarded - still no update received as of 11.05. Poor customer service after delivery as the product and communication before delivery were fine!

Good product delivered on time ,need to put them down now.

Good overhaul experience , I would have liked better communication on the delivery , it was only initiated when I contacted them.
When communication was returned , it was good.

Delivery of slabs was a problem for driver. 2 slabs had slipped off the side of the pallet and could not be moved easily. Also, several slabs have broken so not convinced of their strength.

Nice company to deal with, great customer service

Good quality slabs. Ordering and delivery were straightforward and timely.
Staff on phone were friendly and helpful. One small amount of damage. The 5 odd slabs were on a small separate pallet and while the top 4 were separated by polystyrene the bottom one was directly on the wood and was cracked into 3 pieces. Photo available.

Just had £4500 of Bradstone Old Town Eco grey green slabs laid. Nowhere near the colour of the sample and brochure, in fact, they are a mix of a bit of brown and mostly light grey. Also, just noticed some of the edges have exposed aggregate and colour chipping off. Spent five years planning my patio and garden and having them install but wished I’d paid for a cheap utility slab now. In my opinion, avoid the old town eco grey green slabs as my experience had been one of huge disappointment. Yet another British company churning out substandard products at an inflated cost. Avoid! Avoid!

Very professional and helpful 👏

The sales team are very friendly and a big help. We ordered paving slabs at a busy time just before Easter and they arrived a day earlier than expected. Two slabs were broken on arrival and the team quickly replaced them and sent extra slabs to ensure we had enough.

I ordered some slabs, but unfortunately, a few arrived broken. I contacted customer service, and they were quick to respond and arrange action. Despite the initial setback, the prompt resolution and great customer service made up for the inconvenience. 😃

The choice of paving on the website was extensive and I was able to find something similar to our current paving. The calculator was useful. I was kept well informed of the progress on my order and given a delivery timeslot which was confimed the day before and the driver contacted me when he arrived. Due to our narrow driveway, the did attempt to use the trolley to move the pallets upto the property but had to settle for unloading close to the end of the drive. Overall, it has been a good delivery experience.

The office staff I spoke to (Deb) do helpful and efficient , nothing too much trouble . Highly recommend . Follow up with delivery information can’t fault them

What a joke! Ordered a pallet of driveway pavers with free delivery. After 2 weeks of dealing with ‘customer service team’ because sub-contracting pallet company stated Bradstone had packed the pallet so it was too heavy for their vehicles, lanes were too small for larger vehicle, I gave up and went with competitor…

Great service prompt delivery and really helpful

Friendly and helpful advice, followed by accurate information, easy ordering process and on time delivery. Brilliant service, thank you.