Brainwavz Audio Reviews 272

I bought earpads for 13€ and ended up paying 33€ to get them into europe. That is more than double the price. Customer support stated they could not do much but nothing on their site clearly stated where the product would be shipped from. I will not be buying from this site again.

I was after a new pair of ear pads for my Sennheiser Momentum 2 headphones. Brainwavz came up on the searches and looked to have the product I wanted. I was a little hesitant at first due to poor Trust Pilot review and looked elsewhere initially. I could really find what I was after, so took the chance with Brainwavz. The pads were reduced to £11, and with £7 postage i thought it worth the risk. Other than the delivery time (just under 2 weeks), I have no complaints. They fitted OK to my headphones and are a vast improvement to my worn pads. Give them a shot.

I ordered a package, order number “10755545” it never arrived. The Amazon delivery system marked it as delivered I contacted them they told me there was nothing they could do for this matter, essentially scamming me from my money & my product. POOR BUSINESS PRACTISES.

Ordered a pair of oval velour earpads, they are good quality, larger in size than original arctis earpads and more comfy. They took 4-5 days to arrive in UK from Singapore.

I have a set of Altec Lansing MZX700 ComfortQ+ noise cancelling headphones. These are the best headphones I have ever owned (at least so far.) But the cushions tore, and were very uncomfortable to keep using.
I found the oval velour cushions on the Internet, and decided to give them a try. I was worried about them fitting, as the given dimensions were larger than what they would be replacing. But my fears were unfounded. Due to the design, I was able to just slip these over the earpieces and literally fit them "like a glove."
They are very comfortable. The only thing keeping me from giving five stars is that I've only had them one day.
(Oh, and shipping was amazingly fast. I got them less than 24 hours after ordering.)

ordered ear pads a week ago, its taken that time to get from hong kong to.... "overseas dispatch"... not impressed and the only way i was able to find out what was going on with the tracking was to use a third party tracking site- once items arrive will update this review, but atm, not impressed

I was pensive as I'd ordered replacement pads for my akg's before it's read the reviews. Shipping took a little longer than expected and the tracking number was pointless. That said the product is much better than the original pads. In very happy with them and didn't have to pay vat etc that others talked about

I made an order for 7 items on the 21 of may. They split the package into 2, which meant i had to pay double VAT and "handling" charges, due to them shipping from Singapore). The products themselves are overall meh. The Gaming cooling earpads are good/fine, but the rest were clearly 3d printed plastic and are bad/underwhelming (Titan - headphone and controller hanger is fine)
Overall won't reccomend

Lets start with the negatives! Amazon Prime this is not. Expect to wait 3 to 4 weeks for delivery. Customer Service was okay but the tracking number really is a head scratcher. I purchased head phone ear replacements on May 13. According to the tracking number my item left Singapore on the 20th of May but only arrived in Canada on June 3. I guess it came by boat!
To the positives: the replacement headphone ear pads for my Sony mdr7605 are a little smaller than the originals so took a bit of extra effort to get on but once on they fit well and look great. Sound wise no difference from originals so all's well that end's well!

EU buyers beware, they don't tell you they're shipping from Singapore and that you'll have to pay VAT and "handling" charges to get the product out of customs. Almost as much as the product cost originally. They don't have an "IOSS" number, which would have avoided this.

They advertise 2 day delivery in Australia. Stock levels are not live, you can easily end up waiting over a month if they don't have your product in stock.

No desire to improve, just offered a refund.

They are still not accepting responsibility for goods not arriving. According to them they have my money and now its my problem.
I will continue to rate them one star. Zero customer care or customer service

Bought replacement velour earpads and they are amazing! They are so comfortable and fit perfectly on the headset. I have a Hyper x Cloud headset. Would definitely recommend the Earpads.

Ordered on February 28th and headphone earcups still not arrived. Faster to order on Wish/Alieexpress.

I didn’t check out the reviews before purchasing some earpads from their own site (amazon doesn’t ship these to my country). Needless to say I was really worried after checking these reviews. You should stay calm and not let these reviews stress you out if you’ve already made a purchase. It ain’t gonna make your package come any faster.

However, about a week after making my order, I received an email telling me my package is en route as well as another email from my local post office saying they are expecting the package.
I have to add I ordered just before the easter holiday started so it might take a shorter time for you to receive the alert.

A lot of people have talked about costums fees. If you look into the TAC on the site they say you are going to need to pay the fees yourself. The fee is only 100czk which is about 4eur so really not as big of a deal if you’re ordering in the Czech republic.

When I receive my package I will update this review to reflect the time it took to arrive.

I received a confirmation email of my order immediately and delivery was prompt. The item was exactly as described. I order a titled, corner shelf for a home security camera that fit my needs perfectly.

What an absolute scam. Getting customers to pay for PRIORITY postage and then sending items through regular post. Pocketing the postage difference for profit. Definitely a rip off! If you can’t supply in the dates advertised, dont make people pay for it!

The parts I received are 3D printed and look like it. The delivery was fine. The parts work OK, but goodness they look cheap, with detritus from the printer, and very rough surfaces. High quality adhesive. Do the job, but I wouldn't want to have them where I look at them all the time...

Unfortunately I didn't come to TrustPilot before ordering, otherwise I would have been save a lot of trouble. Shipped to Portugal from an undisclosed place (later realised it was Singapore). Stopped at customs, item cost was 15.75$, plus a ridiculous 7.5$ for shipping (took more than a week to get here), only for the local customs to force me to pay 11.18 euros more to clear it from customs. I naturally rejected the item, now waiting for a refund, which I hope will come, otherwise I'll come here again.

I ordered an ear pad set to ship to Germany. I paid 7 euros for really slow shipping that is normally free in most Chinese websites, but then I was charged an extra 8 euros in VAT + DHL fees to retrieve my package. There was no information about this fee during this purchase, so I am warning that this company is dishonest.