Brainwavz Audio Reviews 272

Man, f**** these guys.
I've ordered earpads twice. The first one didn't arrive cus they cant find the address so I had to pay to reship it to my address which I clarified, BUT STILL DIDN'T ARRIVE.
The second time, the f****ing earpads didn't get to my address again.
3 failed attempts. Waste of my time and money. F***ing scam.

Poor customer service. I ordered three mounts for TP link mesh routers. They never showed up and now refuse to send replacements /package. Told me I had to sort it out with the courier, despite the goods not showing as even dispactehd on their portal. Not good company. Avoid.

I ordered a set of earpads for my steeleseries headset. I received the delivery notification so I went to pick up the item. It was nowhere to be found. So I reached out to Canada Post, and the delivery person came to speak with me. They scanned the item twice, and my other mail was in the mailbox. So we came to the conclusion that the package must have been stolen. I contacted Brainwavz audio to see what they could do, and they told me they cannot help me, and to "lodge a complaint with the police."

I reside in Toronto, Ontario, CAN. There is a high theft rate here, so I would expect Canada Post to place packages in a safer spot. But because they didn't, somebody took the package before I got to it.

To summarize, Brainwavz Audio's customer service is not at all helpful in any way. I would suggest you *BE VERY WARY* when purchasing from them, especially if you reside in a high-theft area.

What they don't tell you is that this is shipped from Honkong, so you can pay another 20% in tax an fees.
Total scam

The worst experience shopping online ive ever had

I ordered replacement earpads for the hd660s, i ordered a pricy one seeming i didnt want something that would not fit and last a long time.
It ended up not fitting, impossible customer service and i cant get my money back. I also had to pay extra "hidden" costs seeming they are from hong kong. This company is awful, DO NOT ORDER FROM THEM!
Horrible company with even more horrible products.!!

Ordered Headphone Memory Foam Earpads
Subtotal €14,95
Shipping €7,95
Total €22,90 EUR

Additional fees for customs, of which I had not been informed €7,28, because they are from HONGKONG!

Grand total... €30+ for a set of cushions, same on AliExpress for €2 - €5. Never again! Assumed a EU company, but they reside in China... Assumption...

I ordered a set of hybrid oval memory foam earpads as a replacement for my Sennheiser Momentum M2 originals and the pads that arrived were far too big to fit. Checked with supplier that I had ordered the correct ones which I had and they said in an email to me that "The earpads are a bit big for the headphone cups but are known to provide the best comfort for long hours of use."
Not much use if they don't stay on?
Had to return at my own expense (which from the UK to Hong Kong cost £11) so lost half of the £21 that I spent. Don't waste your time, money or effort with these.

This is the second time I've ordered replacement pads for headphones. The first ones were so good when my other two pairs of headphones started to show wear I automatically logged onto Brainwavz website!
Once again the quality and ease of fitting were 100% and I've now got three pairs of headphones like new again.
I would rate Brainwavz 10 stars if the site would let me.
Many thanks from a very happy customer.

I wasnt informed about Customs, so 25$ in customs and 25$ for cushions..!

I was never informed regarding this.
Also; i ordered for more than 4 weeks ago. Next problem; customers service dont answer.

I will never recommend this company

Bought some replacement earpads for my Audio Technica earphones. Was worried after reading negative reviews about shipping/unexpected custom charges but it turned out okay- they advertised a 7 day delivery and I got it in two weeks. Australian customers note that they apparently have a warehouse in Australia, so the products aren't shipped from overseas. Actual earpads are pretty good- not as soft as the stock ones but still comfortable and they fit perfectly.

I order replacement ear pads for my Sony headphones. They are of such a lousy Quality and does not even support the original system so they are not comfortable to ware anymore. Thanks for a lousy and costly experience

15€ item, 10€ shipping, 10€ customs. For a sweatshop item. Do not shop here.

I was about to order a product and already entered my email address and some more information. I did not submit any information, order something or press OK anywhere. Before ordering I checked the trustpilot reviews, and after that I deleted all my information, and did not proceed with ordering any product and I did not make an account. However I started to receive newsletters. That feels very unsafe, as also my credit card information might be abused.

I ordered replacement earpads for my headphones. I was a bit fearful after reading all the other reviews, but I experienced no problems. Shipping took about 1,5 weeks, which seems fair from Asia to Europe. (Then customs sat on it for another week, but that's not the company's fault.) The product seems good quality so far.

My wife ordered some headphone earpads in November for delivery by Christmas. I received them just before New Year. No eMail correspondence was replied to. Not good!

I purchased a remote and game pad holder over three weeks ago. It not only has not reached me yet, it supposedly went to the wrong state after getting really close to my house. Support has not been helpful, they have my money and I have nothing. This is the worst scammer company I have ever dealt with. Stay away.

What sets Brainwavz apart is their attention to detail. The build quality of their products is exceptional, ensuring durability without compromising functionality.
Customer satisfaction is clearly a priority for Brainwavz Audio. The company provides excellent customer support, ensuring that any queries or concerns are addressed promptly. This level of commitment to their customers further enhances the overall positive experience of choosing Brainwavz.
Brainwavz Audio has earned my utmost respect and admiration.

Excellent choice for earpads replacement.
The cost is lower than original and the quality is also on par or better sometimes.
My Steelseries' Arctis Pro earpads were torn apart on it's base where they are grabbing from the headset after two years without using them much.
The parcel held by customs something that the site is actually warning the buyers for.
Not much of an extra cost but it depends on which country is delivered.
Also it didn't take more than a week to reach my destination. The most time took for customs to put a tag on the item before giving it away. Also depends on destination country.
Hope I helped!

I needed to replace the earpads on my Audio-Technica ATH-M35 headphones because they were peeling. Brainwavz indicated that their replacement pads would fit these phones, and they are indeed an excellent fit. Furthermore, the price was far below other companies' replacement pads, and the delivery was very fast.

Watch out: scammers! No mentioning anywhere on the homepage that the product is sent from China. Not only did the delivery to Denmark take three weeks, the ordered item also landed in customs, which would have made it twice as expensive to receive. I refused, and it was sent back - but my money for the product is lost. Never again!