Nothing great but it made me hopefull. I've retired and seemed to being a bit lost. Left a 35 yr home and moved to one 5 yrs ago over 4 hours away and am sleeping and watching the screen, tv or tablet... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to answer questions, rapidly. Presented. At end, too many extra things to purchase…a bit of over selling! Let me just see what your Brainway app. offers. No additional information needed at t... See more
Company replied
I am impressed by the quality and depth of your personal quiz, and the breadth of your questions. I have education and work experience as a licensed social worker in mental health areas with multiple... See more
Company replied
It was quick and easy to navigate. I was offered a 50 per cent discount on the price, but did not see that a discounted price. There are too many options with a very high price at the end of the day f... See more
Company replied
3.5
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nora was exceptionally helpful in…
Nora was exceptionally helpful in cancelling my subscription. She responded to my request and had it done in less than 10 minutes! Best customer service experience I've had in a long time. Thank you.
18 April 2026
Reply from Brainway
Dear Stevie,
Glad Nora sorted your cancellation in under 10 mins! At Brainway, easing mental health spiraling and procrastination is key, and we're actively working on improvements. Need more help? Email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
Easy application.
17 April 2026
Reply from Brainway
Dear Charlotte,
We're glad you found the Brainway application easy! Managing mental health, spiraling, and procrastination is vital, and we're actively working on improvements. If you need support, please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
Too many offers for extras immediately…
Too many offers for extras immediately after signing up. The 1 on 1 offer was confusing so I declined.
17 April 2026
Reply from Brainway
Dear No,
We know too many extra signup offers and a confusing 1-on-1 offer can cause spiraling. Brainway aims to help with procrastination and mental health, and we are actively working on improvements. Please email help@brainway.app with your account email and order number.
Sincerely,
Brainway Team
Horrible…,
Horrible…,
I did not order this app..,
I absolutely need to cancel this
& I need a refund with cancellation of access & no further deductions from my Credit Card 🙏🏾
17 April 2026
Reply from Brainway
Dear janstrose,
I understand you need to cancel Brainway access and stop card deductions. We are actively working on improvements. While our app targets mental health, spiraling, and procrastination, please email help@brainway.app with your account email and order number so we can assist.
Sincerely,
Brainway Team
Stop I'm done with you trying to get…
Stop I'm done with you trying to get more money from me! I signed up for what I can afford
.
17 April 2026
Reply from Brainway
Dear showie,
I hear your frustration about extra offers after choosing an affordable plan. Brainway tools for mental health, procrastination, and spiraling shouldn't add stress. We're actively working on improvements! Please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
Reply from Brainway
Dear maria.mandle,
We hear your concern about the extra package ads while using Brainway for mental health and procrastination. To avoid spiraling, we are actively working on improving this experience. Please email help@brainway.app with your account email and, if possible, your order number.
Sincerely,
Brainway Team
Application
16 April 2026
Reply from Brainway
Dear angela.connaughton,
We're glad you like our application! Brainway aims to ease procrastination and spiraling for better mental health, and we are actively working on improvements. To share feedback, please email help@brainway.app with your account email and order number if possible.
Sincerely,
Brainway Team
Quick sign-up but too many follow up…
Quick sign-up but too many follow up questions to purchase other things. Needs to be streamlined.
16 April 2026
Reply from Brainway
Dear Bianca,
We agree on streamlining the follow-up purchase questions. Brainway tackles procrastination, mental health, and spiraling, and we are actively working on improvements. Please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
At the start U thought it was a scam
At the start U thought it was a money grabbing thing until I noticed I could organise the front page and adjust the settings to what I needed and the lessons get more personal and helpful as the weeks pass
I did email the team with some concerns about the way they have the start system set up but they replied straight away and were helpful with my questions and requirements
16 April 2026
Reply from Brainway
Dear Ann Marchant,
Glad Brainway's front page eased procrastination and spiraling for your mental health! We value your start system feedback and are actively working on improvements. For more help, email help@brainway.app with your account email and order number if possible.
Sincerely,
Brainway Team
I haven't experience it
I haven't experience it, just signing up. But do many add for subscription. It feels like a scam just to keep getting money. Waiting to experience the help unsigned up for.
15 April 2026
Reply from Brainway
Dear vdc_mosley,
We understand the subscription prompts during sign-up felt overwhelming. We are actively working on improvements to simplify this, letting you focus on mental health, procrastination, and spiraling. Please email help@brainway.app with your account email and order number.
Sincerely,
Brainway Team
Great way to keep your brain sharp
10 April 2026
Reply from Brainway
Dear kimpowers,
We're thrilled Brainway is keeping your brain sharp and supporting your mental health against procrastination and spiraling. We are actively working on improvements. Please email help@brainway.app with your account email and, if possible, your order number.
Sincerely,
Brainway Team
Reply from Brainway
Dear busch.wiese,
We love that you are just getting started! As you use Brainway to manage procrastination and stop spiraling, know we are actively working on improvements for your mental health journey. Whenever you need support, please email help@brainway.app with your account email and order number.
Sincerely,
Brainway Team
Reply from Brainway
Dear Montez,
Glad you found the application quick with no confusion! Brainway supports your mental health to help stop spiraling and procrastination. We're actively working on improvements to serve you better. For support, please email help@brainway.app with your account email and order number.
Sincerely,
Brainway Team
Easy to navigate
14 April 2026
Reply from Brainway
Dear Tatasha warfield,
We are glad you find Brainway easy to navigate! A smooth experience is vital when managing mental health and procrastination to avoid spiraling. We are actively working on improvements. Please email help@brainway.app with your account email and order number if possible.
Sincerely,
Brainway Team
Reply from Brainway
Dear Patricia J Gaynor,
We hear your concern about seeing too many higher-priced offers. To ensure Brainway better helps with procrastination, spiraling, and your mental health, we are actively working on improvements. Please email help@brainway.app with your account email and order number if possible.
Sincerely,
Brainway Team
Don't know yet
Don't know yet. Just getting started. If it doesn't work, can I get a refund?
14 April 2026
Reply from Brainway
Dear mgarlick,
As you're just getting started with Brainway to overcome procrastination, stop spiraling, and boost mental health, we're here for you. We are actively working on improvements. For questions about options if it doesn't work, email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
Everything went smoothly until asking…
Everything went smoothly until asking if I want this item. Then I found myself scrolling up and down to check that I had the right item.
14 April 2026
Reply from Brainway
Dear M.E. Brown,
Scrolling up and down to verify your item can disrupt your focus on mental health and beating procrastination. Brainway is actively working on layout improvements to prevent this spiraling. Please email help@brainway.app with your account email and order number if possible.
Sincerely,
Brainway Team
Reply from Brainway
Dear Nancy F.,
Glad you find Brainway straightforward and easy to understand! Simplicity is key when tackling procrastination, mental health, and spiraling. We are actively working on improvements. Should you ever need assistance, please email help@brainway.app with your account email and order number.
Sincerely,
Brainway Team
Reply from Brainway
Dear Georgena Zupan,
We are glad you loved everything about Brainway! Tackling procrastination, preventing spiraling, and supporting mental health is our mission. We are actively working on improvements. Please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
It was straight forward
It was straight forward, no a lot of outside noise to purchase things that don’t apply.
13 April 2026
Reply from Brainway
Dear janet.lewis,
Glad you found Brainway straightforward without outside noise! Tackling procrastination and mental health spiraling should be simple. We are actively working on improvements to our app. For support, email help@brainway.app with your account email and order number.
Sincerely,
Brainway Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.