Machine arrive in a poor condition, the throttle dropped off during first use and the hight adjuster was broken apart from that all was well. The machine was collected and a repair undertaken and ret... See more
Company replied
Location
Switch locationUnit 40, Imperial Way, Silverwing Industrial Estate, CR0 4RR Croydon, GB
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See what reviewers are saying
Brandon Croydon are a very professional team. Picked up my breaker hammer on time with no fuss. Returning it the next morning was quick and easy. I will definitely hire from Brandon Croydon again.... See more
Company replied
Booking of equipment (scaffolding tower to let me access high hedge) was easy and worked. Delivery was good, on time and efficiently unloaded. Pricing surprised me as it was more than I had initially... See more
Company replied
Easy access to pick up shop, great customer service, no quibble for a refund when they had no fuel can in stock. I've used Brandon Hire Stations previously and would recommend them to other potential... See more
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Company details
- #5 of 10 best companies in Building equipment hire service
- #4 of 8 best companies in Tool rental service
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 40, Imperial Way, Silverwing Industrial Estate, CR0 4RR, Croydon, United Kingdom
- 0208 253 0390
4.4
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Brandon Hire Station - Croydon
Hi Richard, thank you for your 5-star review. We're pleased to hear that you received friendly and helpful service from our Croydon team and that you were satisfied with the equipment. Kind regards, the Brandon Hire Station team.
Delivered and picked up on time even…
Delivered and picked up on time even though I had to change the date. Easy to assemble and just what I needed
1 July 2024
Reply from Brandon Hire Station - Croydon
Hi Stuart, thank you for your 5-star review. We're pleased to hear that our equipment and delivery service met your needs perfectly. Kind regards, the Brandon Hire Station team.
Excellent service
Excellent service. Delivered on time and when I rang to extend they happily obliged. Would definitely recommend and use again
16 May 2024
Reply from Brandon Hire Station - Croydon
Hi Lisa, thank you for your positive feedback. We're delighted to hear that you were pleased with our timely delivery and accommodating service. We appreciate your recommendation and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Croydon
Hi Raja, thank you for your review! We're glad to hear that you were pleased with our service and on-time delivery. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Price was very good
Price was very good. But location isn’t. Very busy industrial complex with very limited parking.
20 May 2024
Reply from Brandon Hire Station - Croydon
Hi Karen, thank you for your review and your feedback concerning our location. We will pass this feedback on to our team to ensure we continue to offer the best service to our customers. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Croydon
Hi Robin, thank you for your 5-star review. We're delighted to hear that you found our delivery service quick and our prices reasonable. Kind regards, the Brandon Hire Station team.
Lawn roller hire
Following a delay when collecting we were pleased to use the roller.
We will be back to reuse it.
7 May 2024
Reply from Brandon Hire Station - Croydon
Hi Pete, thank you for your feedback. We apologise for the delay during collection, but we're glad to hear that you were pleased with the roller once you were able to use it. We look forward to assisting you with your future equipment rental needs. Kind regards, the Brandon Hire Station team.
helpful team.
29 April 2024
Everything went as planned
16 April 2024
Scarifier Hire - Croydon
Although the scarifier turned out not to be available the first date I booked, I was refunded and then able to re-book over a weekend by the team in Croydon. Thanks.
25 March 2024
Reply from Brandon Hire Station - Croydon
Good morning, thank you for sharing your experience with us. We apologise for the initial inconvenience with the scarifier availability, but we're glad our team in Croydon could assist you in re-booking over the weekend. We appreciate your understanding and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.
I hire a hammer drill for a do a job …
I hire a hammer drill for a do a job witche should take me a day estede toke me to day and I was not finest the hammer drill should have very high speed witche was very weak wen I returned to de depot I explained to them and ther not even checked or ofar me a discount witche make me very disappointed and is not the feste time I don't think I will hire agen
7 March 2024
Reply from Brandon Hire Station - Croydon
Hi Mr Freitas, thank you for your feedback. We're extremely sorry to hear that your experience did not meet the high standard we expect to provide to our customers and apologise for the inconvenience that these issues caused. We will pass your feedback on to our team to ensure this is reviewed. Kind regards, the Brandon Hire Station team.
Friendly Staff
Friendly Staff, No waiting Time, Speed service, Value for Money. Hassle free Hiring.
31 January 2024
Reply from Brandon Hire Station - Croydon
Hi Kumuthini, thank you for your 5-star review. We're delighted to hear that you found our Croydon team friendly and had a hassle-free hiring experience. We strive to provide value for money and efficient service to all our customers. Thank you for hiring with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
The scarifier machine.
The scarifier machine was as stated on the website and when i asked staff how to start it and use it, very helpful and told me what to do. I returned it after use early and i got a part refund. Great service.
23 October 2023
Reply from Brandon Hire Station - Croydon
Hi Stephen, thank you for choosing to hire with us. We're pleased to hear that you had a positive experience with our Croydon team and were happy with our overall service. We appreciate your recommendation and hope to see you again in the future! Kind regards, the Brandon Hire Station team.
Amazing service and great items
Amazing service. I used the drop off and pickup service and the drivers both ways were really informative and helpful.
Plus, the equipment was tiptop condition and came with instructions.
Seems a no brainer to use them again for any equipment I need to hire. Would thoroughly recommend.
27 September 2023
Great response
Hired a wood chipper for a few days and the blade was not as it should be and they jumped right on it and replaced it. Great response. Previously another tool firm simply picked the unit up and offered a refund.
19 July 2023
Easy to book.
30 June 2023
Great All Round
Good service. Prices competitive and the equipment was in very good condition
19 June 2023
Excellent service
They couldn't of been any more helpful, they added the extra items I missed from my order, allowed me the extra time I required with no fuss, and dropped off and picked the items with excellent communication
30 May 2023
The turf cutter we hired was delivered
The turf cutter we hired was delivered, and collected, exactly as agreed with Paul, at time of booking. Off-loading and reloading by driver again, just as agreed, so we are satisfied customers. Thank you.
13 May 2023
Hiring a tile cutter
Looking to hire a tile cutter from the Reading branch. I found one at your Croydon Branch. Spoke to Ray there, who couldnt have been more helpful, checking the exact model, and inspecting the cutting wheel so I could order one for my needs. Returned call with info as promised. Top man!
26 April 2023
Unprompted review
Reply from Brandon Hire Station - Croydon
Good morning Patrick, that's fantastic to hear that you had a great experience with Ray at our Croydon Brandon Hire Station branch. I will pass your comments onto him. I'm pleased you got the tile cutter information that you needed. Thank you for reviewing us
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