The Timber Wolf I hired turned up on time and the price including delivery were fair. Due to poor weather I did not try to start it until the next day. It would not start, I did all the usual checks... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product was very good. Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it. Ended up getting... See more
Company replied
Very helpful on collection could have done without the snarky comment on there being mud on the rotavator. It's a rotavator! I had cleared most off, would understand if I brought a rotavator back cove... See more
Company replied
Good customer service, friendly and helpful. There was an issue with the availability of equipment which was not the fault of the local staff. They did their best to rearrange our booking as smoothly... See more
Company replied
Company details
- #7 of 12 best companies in Building equipment hire service
- #4 of 8 best companies in Tool rental service
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
72-75 Feeder Road, BS2 0TQ, Bristol, United Kingdom
- 0345 604 5337
- brandonhirestation.com
4.3
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stairs scaffold, nearly but not quite.
The scaffold came in full and on the day agreed.
The stairs scaffold did not provide a level platform for my set of semi-detached house stairs. Even using the 2 bar unit did not allow level working.
25 November 2025
Reply from Brandon Hire Station
Hi John, thank you for your feedback. We're sorry to hear that your scaffold hire did not go as expected and we apologise for the inconvenience this caused for you. If you need to discuss this any further with our customer team, please contact us on 0345 604 5337. Kind regards, the Brandon Hire Station team.
Very helpful on collection could have…
Very helpful on collection could have done without the snarky comment on there being mud on the rotavator. It's a rotavator! I had cleared most off, would understand if I brought a rotavator back covered in cement, but mud!
20 November 2025
Reply from Brandon Hire Station
Hi Ian, thank you for your review about your recent hire. We're glad that you had a positive experience overall and will take your comments on board. Kind regards, the Brandon Hire Station team.
The equipment was perfect
The equipment was perfect, at a great price, staff are knowledgeable, will hire again!
24 November 2025
Reply from Brandon Hire Station
Good morning, thank you for your feedback. We're pleased to hear that you were happy with the equipment, prices and service from our team. Kind regards, the Brandon Hire Station team.
Had a great experience with Brandon…
Had a great experience with Brandon Hire station in Canning town, super helpful staff - gave me very valuable DIY advice.
18 November 2025
Reply from Brandon Hire Station
Hi Rosie, thank you for your feedback. We're pleased to hear that you had a great experience and found our Canning Town team helpful. Kind regards, the Brandon Hire Station team.
Fantastic service from start to finish
Fantastic service from start to finish. Brilliant customer service.
17 November 2025
Reply from Brandon Hire Station
Hi, thank you for your 5-star review! We're delighted to hear that you had a great hire experience and received brilliant service. Kind regards, the Brandon Hire Station team.
Really helpful local staff
24 November 2025
Reply from Brandon Hire Station
Good morning, thank you for your review. We're happy to hear that you received helpful service from our Coventry team. Kind regards, the Brandon Hire Station team.
Friendly staff
Friendly staff, useful tips on how to use the tool.
A massive shame you are no longer renting to the public!
24 November 2025
Reply from Brandon Hire Station
Hi, thank you for your review about your recent hire. We're pleased to hear that you found our team friendly and helpful. Kind regards, the Brandon Hire Station team.
Disappointed
Ordered an paid for tile bumpa. Tile bumpa was unavailable and order cancelled with notice of this sent to wrong email. Was then told by customer service that the nearest one available was near Manchester. I live and work in Bournemouth. Brandon hire should not take payment for hire equipment they cannot provide.
23 November 2025
Reply from Brandon Hire Station
Hi Gareth, thank you for your feedback. We're very sorry to hear that we weren't able to fulfil your hire and apologise for any inconvenience this caused for you. We will take your comments on board. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Gus, thank you for your review! We're pleased to hear that you had a great hire experience. Kind regards, the Brandon Hire Station team.
Great but now only for trade
Easy to book, collect and return, friendly helpful staff and had the tool i needed. Very great shame they now only hire to trade customers.
21 November 2025
Reply from Brandon Hire Station
Hi, thank you for your feedback about your experience. We're pleased to hear that you found our booking process easy and our team friendly and helpful. Kind regards, the Brandon Hire Station team.
Excellent service from start to finish…
Excellent service from start to finish friendly & helpful staff. Delivered on time .cannot complain.
14 November 2025
Reply from Brandon Hire Station
Hi John, thank you for your review. We're pleased to hear that you received excellent service throughout your hire and were happy with our delivery service. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Jeremy, thank you for your review about your recent experience. We're glad to hear that you found our team helpful and our website informative. Kind regards, the Brandon Hire Station team.
I am still waiting for the goodwill…
I am still waiting for the goodwill gesture of £10 agreed with your head office because I paid for 2x6.64m roof ladders and received one of 4.9m and the other of 6m. This was chased by me with my local depot on 1/12/2025 and nothing has materialised.
13 November 2025
Reply from Brandon Hire Station
Hi Diana, thank you for bringing this to our attention. We apologise that you have not heard back from us concerning this. Your review and details have been passed on to our customer care team so we can get this resolved for you. Kind regards, the Brandon Hire Station team.
Helpful staff
11 November 2025
Reply from Brandon Hire Station
Hi Sandra, thanks for your review! It's great to know that you found our Bristol team so helpful. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Penny, thanks for your positive feedback about your recent experience! It's great to hear that our team provided helpful and friendly service. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Lucy, thank you for your review. We're glad to hear that you received great service and found our team helpful and reliable. Kind regards, the Brandon Hire Station team.
First time using Brandon Tool Hire and…
First time using Brandon Tool Hire and found the experience straight forward.
Booked online with no problems.
12 November 2025
Reply from Brandon Hire Station
Hi William, thank you for your positive review. We're pleased to hear that you had a great first hire with us and found the process straightforward. Kind regards, the Brandon Hire Station team.
Stump grinder
The machine hired, a stump grinder, worked very well and did what was required until the starter cord broke.
There was no time to fix it that afternoon so it was fixed on site the following morning but I lost at least half a day's working time due to the delay.
19 November 2025
Reply from Brandon Hire Station
Hi John, thank you for your feedback about your recent experience. We apologise for the inconvenience that was caused due to an issue you experienced with the stump grinder. If there is anything further we can support you with concerning this hire please do get in touch. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Anthony, thank you for your feedback. We're pleased to hear that our Eastleigh team provided friendly, efficient and professional service throughout your hire. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Good morning, thank you for your review. We're pleased to hear that you received helpful service and quick responses from our team during your hire. Kind regards, the Brandon Hire Station team.
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