BRAUN Hamburg Reviews 68

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3.3

Men's clothes shop

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Company details

Men's clothes shop

Information provided by various external sources

BRAUN Hamburg – the luxury designer fashion retailer for men. Order selected luxury fashion, shoes & accessories of international designers now.

Contact info

Mönckebergstraße 17, 20095, Hamburg, Germany
+49 (0)40 / 33 44 71 33
service@braun-hamburg.com
braun-hamburg.com

3.3

Average

68 reviews

5-star

4-star

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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Feb 14, 2026

Their so-called customer service…

Their so-called customer service (service @ braun-hamburg.com, Mr. Lazaro Llorente) is totally unsuitable for servicing a company.
The "Size Advisor" on there product is totally useless, all measurements are set incorrectly.
Beautiful website / useless, lousy service staff.

13 February 2026

Unprompted review

Reply from BRAUN Hamburg

Feb 24, 2026

Dear Jensen,

Thank you for your message.

We are sorry to hear that you did not have a positive experience with our customer service and the Size Advisor. This should certainly not be the case.

Especially when it comes to size advice, it is important to us that the information provided is reliable and helpful. We therefore take your feedback seriously and will forward it internally so that we can review and improve the service.

Please feel free to contact us again so that we can review your issue and try to find a suitable solution.

Your BRAUN Hamburg Customer Service Team

Dec 4, 2024

missing product without compensation

4 December 2024

Unprompted review

Mar 12, 2024

I bought many times from them and have…

I bought many times from them and have only one thing to say! Excellent!! All the brands I love, give very good and real sales and even new seasons are at very good prices! Don't know why there are some negative reviews here, I really don't think they are justified, I can only recommand Braun Hamburg! Small thing pls propose DHL instead of UPS, much faster in Europe!

7 March 2024

Unprompted review

Reply from BRAUN Hamburg

Apr 9, 2024

Dear Mr. Tan,

Thank you very much for your positive review!

We are pleased that you like our service! You are always welcome online and in our stores!

Your feedback will be forwarded right away!

Best regards
Your BRAUN Hamburg Customer Service

Updated Feb 7, 2024

Very Good luxury clothes Seller

After 10 orders on this site, I can tell they are very reliable. They sell Genuine products at fair prices. They send it quickly and they are perfectly packed.
I never had any problem with them.
So I Recommand this site witch is one of my favorite luxury clothes seller.
PS : I also tested the return process. It is also perfect: return label supplied and refund done the same day of return reception. Very rapid and serious.

14 December 2023

Unprompted review

Reply from BRAUN Hamburg

Dec 19, 2023

Dear Mr. Chehu,

Thank you very much for your kind feedback!

We appreciate your loyalty and are looking forward to hearing from you soon!

Best regards
BRAUN Hamburg Customer Service

Nov 1, 2023

Really bad service received from Braun…

Really bad service received from Braun Hamburg. I have been their customer since 10 years ago, but unfortunately after this experience I won't be ordering from them.

1 November 2023

Jun 9, 2023

Fast service and easy returns

Fast service and easy returns. Fair prices for high end merchandise

8 June 2023

Unprompted review

Reply from BRAUN Hamburg

Sep 6, 2023

Dear Jeffrey,

Thank you very muich for your great feedback!

As always, we are looking forward to assist you anytime you desire!

Best regards from Hamburg,
BRAUN Hamburg Customer Service

Jan 27, 2022

Top service, worldclass product

Top quality, fast delivery. order already again tonight. thank you for fantastic service. Delivery to Denmark 2 days, it is really impressive. Wish i could give 6 stars.

27 January 2022

Unprompted review

Reply from BRAUN Hamburg

Jan 28, 2022

Dear Lucas,

Thank you very much for your amazing feedback!

We are delighted that you are satisfied with our service!

Looking forward to your next order!

Best wishes,
BRAUN Hamburg Customer Service

Jan 5, 2022

Very good online shopping experience

Speedy delivery plus fast and friendly online customer service. Easy to return if needed with return label always included. Nice gift wrapping :-) Thank you for excellent online shopping experiences.

5 January 2022

Unprompted review

Reply from BRAUN Hamburg

Jan 6, 2022

Dear Jette,

Thank you very much for your great feedback! Looking forward to your next order at braun-hamburg.com!

Have a good day!

Best regards
BRAUN Hamburg Customer Service

Feb 28, 2021

Excellent online shopping experience

Always fast delivery and fast response to online queries. They also make it easy to return if needed with return label always included. This is when online shopping is made easy

28 February 2021

Unprompted review

Jul 11, 2020

Hurtig levering Go service via mail.👌👌

11 July 2020

Unprompted review

Reply from BRAUN Hamburg

Jul 30, 2020

Dear Anders,

Thank you very much for your great feedback!

If you have any questions or if you are interested in ordering again, please do not hesitate to contact us!

Yours,
BRAUN Hamburg Customer Service

Aug 3, 2019

Perfect customer service

Ships fast. And also very fast with returns. Also good telephone advice concerning sizes.

3 August 2019

Unprompted review

Aug 23, 2016

Reliable high-end online store

I bought some trousers from them, it was shipped with UPS and delivered from Germany. It comes with a UPS return label in-case you want to return it. Unfortunately the trousers didn't fit well, so I did return them, and I was promptly refunded.

Frustration-free online shopping. Highly recommended.

23 August 2016

Unprompted review

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