Breathelio Reviews 

1,253
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, most reviewers were somewhat happy with their experience overall. Consumers find the device very helpful for curbing cravings, making it much easier to manage the daily transition and successfully maintain the habit of quitting smoking or vaping. People frequently appreciate the straightforward design, everyday ease of use, and the pleasant mint and cinnamon flavors available. Some people were dissatisfied with significant delivery delays, long waiting times, and missing items in their packages upon arrival. Additionally, a few reviewers noted that certain replacement cores felt tasteless, completely dry, or failed to fit securely inside the device tube.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many praising it as a game changer that successfully... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers are satisfied with the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the product is lightweight,... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praise quick shipping times... See more

Order

People report mixed experiences with order, reflecting a high level of disagreement among consumers. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Hi, so far the experience is good i liked the cinnamon spice, cold turkey & minty magic cores. for improvement please ad a seal to one end of the cores so it doesn't drop and a stick or any other dev... See more

Company replied

Rated 2 out of 5 stars

I can understand the idea of it but having tried the “cold turkey” flavor and now using the mango and berry flavours, the lack of taste and same feeling on your thought is very noticeable. I would... See more

Company replied

Rated 5 out of 5 stars

I purchased this for my son who has tried multiple things to try and quit smoking…he did want to use toxic medication and we stumbled across this and thought its worth a try. He’s very happy with th... See more

Company replied

Rated 5 out of 5 stars

The shipping was faster than estimated, the pricing beats competitors by far. The simple wooden Lio is well made and pleasent to use. After years of trying, the Lio is the First Thing that consistentl... See more

Company replied


Company details

Written by the company

At Lio®, we’re transforming cravings with our flavored air diffusers, providing relief anytime, anywhere—without nicotine, vapor, or smoke. Join us in our mission to help 100 million people quit unhealthy habits by 2030 and experience the refreshing difference with Lio®!


Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(1,253)

247 reviews in the last 12 months

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Rated 1 out of 5 stars

They promised next-day delivery

They promised next-day delivery, but days later, the package hasn't even left the warehouse. Using 'fast shipping' as a marketing tactic to target people during cravings is predatory and dishonest. Avoid this company.

27 February 2026
Unprompted review
Breathelio logo

Reply from Breathelio

We’re truly sorry for the delay and understand your frustration. Please note that recent developments and disruptions in the Middle East have affected shipping operations in some regions, which may have caused unexpected delays.

Kindly email us at support@breathelio.com with your order number so we can look into this immediately and provide you with a clear update.

Rated 5 out of 5 stars

Professional problem-solving and excellent communication!

I recently had a delivery issue with my order, but I am beyond impressed with how the team handled it. Even though there were some complications at first, the way they stepped up to resolve the situation is exactly what professional customer service should look like.
​The "secret sauce" here is definitely their communication – they were responsive, helpful, and truly customer-oriented. It’s a great reminder that there’s always a solution if you communicate openly.
​A quick tip for fellow shoppers: make sure to double-check and provide your full, detailed address and correct contact information when ordering to ensure a smooth delivery from the start!
​I’m now a happy regular customer and will definitely be recommending them to others. Thank you for going the extra mile!

27 February 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you so much for your kind words!

We’re really glad we could turn the situation around for you and that you felt supported throughout the process. Communication is something we care deeply about, so it’s great to hear that it made a difference.

Also appreciate you sharing that tip, it’s super helpful for others as well. Thanks again for your trust and support, and we’re happy to have you as part of the Lio community!

Rated 1 out of 5 stars

Overpriced and unreliable delivery

Order paid on January 12. Part of the order was missing from the package. Support said they would ship the missing item, but I never received it and no tracking or shipping confirmation was provided. The promised delivery time has passed and I’m still waiting.

Considering how expensive these products are for what they actually are, customer service should be far better than this. Very disappointing experience so far.

12 January 2026
Unprompted review
Breathelio logo

Reply from Breathelio

We’re really sorry for the frustration and for the delay .
Please email us at support@breathelio.com with your order details so we can check this immediately, provide a clear update, and make sure the missing item is resolved as quickly as possible.

Rated 1 out of 5 stars

DON’T BUY THIS ITEM - SCAMMERS

I placed my order with Breathlio on 13 November 2025 and, months later, I still haven’t received it.

There were no proactive updates, no transparency, and every follow-up from my side only resulted in more delays. The final response I received was that they cannot even provide an estimated delivery date because they “don’t have one.”

Waiting months after payment with zero accountability or timeline is unacceptable. Based on my experience, I strongly advise others to think twice before ordering — you may end up waiting indefinitely with no clear resolution.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Undoubtedly the most important tool in be able to quit smoking after 20 years. The grooves allow you to hold the Lio in which ever way your use to holding a cigarette. The resistant it provides on the intake of breath is very similar to that of smoking. None of the flavours are offensive. I’m not the biggest fan of cinnamon but im more than happy to use the cinnamon spice cores.

19 January 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you so much for sharing this and congratulations on quitting after 20 years!
We’re really glad to hear the grip, resistance, and flavours are working well for you, and that even the cinnamon surprised you in a good way. Wishing you continued success on your smoke-free journey.

Rated 1 out of 5 stars

Scam! Paid money and didn’t receive anything!

I think this is a scam I paid 398 dhs and received nothing!
No refund no order an no reply to any emails!
This company is a complete fraud and scam!
I will definitely be reporting this!

8 January 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for bringing this to our attention, and I’m truly sorry for the frustration this has caused.

At the moment, we are dealing with an unexpected stock issue. This is not the experience we want for our customers, and we completely understand your concern.

We will contact you immediately to resolve this matter and will come back to you with a clear solution.

Please rest assured that we are actively handling this and that your case has our full attention.

Thank you for your patience, and we’ll be in touch shortly.

Rated 1 out of 5 stars

Don't ignore the 25% one star reviews!

I live in Spain and according to the website, delivery should be 3 working days. What they fail to tell you is that the item is sent from Netherlands and it took around 10 days to arrive. Not even when I requested a speedy despatch did they mention it'll take longer to get to Spain.
The cores arrived bone dry and completely tasteless. I messaged both the customer service and responded to an online survey that the founder sent out. No reply. Emailed again and they denied having received any correspondence from me and knew nothing of an online survey. They offered to send new cores(another 10 day wait) but I requested a refund. They told me I had to wait one month before i could request a refund. So I waited and I finally received my refund 2.5 months after my first complaint. Minus the 10€ return postage i had to pay to send it back.
And don't believe any of the video reviews- the company offers you 50€ if you send them a video saying how well it works. Well, that, my friends, is called a bribe and is hugely unethical.

30 December 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for sharing your experience, we’re genuinely sorry this did not go as it should have.

To clarify: our orders are shipped from the Netherlands, and while we aim for fast delivery across Europe, delays can unfortunately occur depending on the destination and carrier. That said, we should have communicated this more clearly, and we take that feedback seriously.

Regarding the cores and the refund process: this was not handled to our standards. We apologise for the slow communication and the frustration it caused, and we are actively improving both our quality checks and support response times to prevent this from happening again.

Lastly, regarding reviews: we sometimes offer a voluntary incentive for customers who choose to share their experience, but this is never conditional on positive feedback and is always optional.

Rated 1 out of 5 stars

They advertised that it takes 2 days if…

They advertised that it takes 2 days if your delivery address is in Europe. I made the order before 3 days and now they informed me that it might take another 3 to 6 days to be delivered. Scam!

29 December 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Your order is on its way and should arrive soon. Around the holidays carriers are much busier than usual, which can unfortunately add a few extra days to the delivery time. We understand the frustration, but your parcel is definitely coming.

Rated 5 out of 5 stars

My wife and I have been vaping since…

My wife and I have been vaping since their conception, so, what, 15 years. Smug in the belief that they don’t harm our lungs, akin, undoubtedly to the Marlborough man way back when smoking wasn’t considered to be unhealthy. That arrogance is waning now and we want to ditch the battery, the atomisers and the liquid (which my clever wife makes herself) and lessen the risk that in 10 years the intensive research reveals we are going to be in trouble in our older years, because we are inhaling substances continually that we should not be. Our son bought us a LIO for Xmas and I am certain that it is my route to being free of nicotine (which isn’t harmful) but the delivery system may well be. So, I love my LIO thus far and it is a big thumbs up from me.

28 December 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Wishing you and your wife all the best on this journey, and thank you for the thumbs up 🙏

Rated 1 out of 5 stars

A WELL-MARKETED "SCAM" - PRODUCT GOT NO USAGE/FUNCTION/DOESN'T WORK

POSITIVE:
I had purchased during "Black Friday 1+1 Promotion" - Though, i initially got one 1 device, when i contacted their CS team, i got the promo stock,

NEGATIVE: (Until Now!!)
I tried using it in different ways - After inserting & opening the front side/fraying (As they had shown in video) - But, i didn't feel anything (Neither the flavour NOR anything else) & once inserted, taking it out is also an hassle!!
I don't think there is any utility of it OR I'm NOT using it properly (Though, i tried multiple times in different ways) as i paid $65, i have kept in momento place & ceased usage!!

My Conclusion: It seems like a well marketed/wellpacked "SCAM" - The actual product doesn't has any UTILITY, USE & it's a Bait & nothing more!!

8 December 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Thanks for sharing your experience. It could be that the flavour of the cores you received wasn’t strong enough that does happen occasionally with certain batches. When that’s the case, the effect is weaker than it should be.

If you share your order number with us, we can send you a fresh set of stronger cores so you can feel the product the way it’s meant to work.

Rated 1 out of 5 stars

I bought a starter pack in June

I bought a starter pack in June, (it’s December) it never arrived. The customer service said it was delivered but it wasn’t, so they said they would send a new package. I got the email confirmation saying it was delivered, again, even though it never arrived. I asked for a refund and customer service just stopped answering. Really frustrated with this whole scam.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Service was fast ans very comprehensive.

27 November 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Great to hear!

Rated 5 out of 5 stars

Well it’s really helps me to quit .at…

Well it’s really helps me to quit .at first I was not used to it because the airflow is a little bit too much for me but when I make myself to use it and the flavour idea make it easy to accept it well eventually yeah it’s a really helped me to reduce that habit and now this is my third month with quitting vaping thank you guys this is a really good invention.
Things to improve:
Well, the airflow was a little bit too much and I will be happy if I can adjust it so even smoking have small tight airflow but this one seems like Shisha( hookah ) if you guys can make it adjustable or make a virgin that have a little bit tight airflow to be great

24 November 2025
Breathelio logo

Reply from Breathelio

Huge respect, three months off the vape is massive.

About the airflow: you’re right, the standard version is intentionally open for the deep-breath effect. But for people who prefer a tighter, cigarette-like pull, we do offer a version with adjusted airflow. If you want, we can help you switch to that one.

Thanks for the detailed feedback

Rated 1 out of 5 stars

Don't waste your money

The stick itself is fine - I haven't managed to quit yet but I think it will help to have something in my hand that has a small flavour when my vape finally dies. However, all the amazing review videos now make sense, as I've been inundated with emails asking me to give a positive video review, and if I do I could get €50 back. That isn't marketing, it's downright lying, and if I'd have known that before purchasing I would never have supported this company. Very disappointing, and I recommend you don't waste your money.

23 November 2025
Unprompted review

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