Hi, so far the experience is good i liked the cinnamon spice, cold turkey & minty magic cores. for improvement please ad a seal to one end of the cores so it doesn't drop and a stick or any other dev... See more
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At Lio®, we’re transforming cravings with our flavored air diffusers, providing relief anytime, anywhere—without nicotine, vapor, or smoke. Join us in our mission to help 100 million people quit unhealthy habits by 2030 and experience the refreshing difference with Lio®!
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They promised next-day delivery, but days later, the package hasn't even left the warehouse. Using 'fast shipping' as a marketing tactic to target people during cravings is predatory and dishonest. Avoid this company.

Reply from Breathelio
I recently had a delivery issue with my order, but I am beyond impressed with how the team handled it. Even though there were some complications at first, the way they stepped up to resolve the situation is exactly what professional customer service should look like.
The "secret sauce" here is definitely their communication – they were responsive, helpful, and truly customer-oriented. It’s a great reminder that there’s always a solution if you communicate openly.
A quick tip for fellow shoppers: make sure to double-check and provide your full, detailed address and correct contact information when ordering to ensure a smooth delivery from the start!
I’m now a happy regular customer and will definitely be recommending them to others. Thank you for going the extra mile!

Reply from Breathelio
Order paid on January 12. Part of the order was missing from the package. Support said they would ship the missing item, but I never received it and no tracking or shipping confirmation was provided. The promised delivery time has passed and I’m still waiting.
Considering how expensive these products are for what they actually are, customer service should be far better than this. Very disappointing experience so far.

Reply from Breathelio
Honestly, I woudnt bother reviesying but this product really helped me quit smoking, so I believe they deserve all good reviews so hopefully more people notice and try quitting smoking.
I placed my order with Breathlio on 13 November 2025 and, months later, I still haven’t received it.
There were no proactive updates, no transparency, and every follow-up from my side only resulted in more delays. The final response I received was that they cannot even provide an estimated delivery date because they “don’t have one.”
Waiting months after payment with zero accountability or timeline is unacceptable. Based on my experience, I strongly advise others to think twice before ordering — you may end up waiting indefinitely with no clear resolution.
Great product. Undoubtedly the most important tool in be able to quit smoking after 20 years. The grooves allow you to hold the Lio in which ever way your use to holding a cigarette. The resistant it provides on the intake of breath is very similar to that of smoking. None of the flavours are offensive. I’m not the biggest fan of cinnamon but im more than happy to use the cinnamon spice cores.

Reply from Breathelio
I think this is a scam I paid 398 dhs and received nothing!
No refund no order an no reply to any emails!
This company is a complete fraud and scam!
I will definitely be reporting this!

Reply from Breathelio
I live in Spain and according to the website, delivery should be 3 working days. What they fail to tell you is that the item is sent from Netherlands and it took around 10 days to arrive. Not even when I requested a speedy despatch did they mention it'll take longer to get to Spain.
The cores arrived bone dry and completely tasteless. I messaged both the customer service and responded to an online survey that the founder sent out. No reply. Emailed again and they denied having received any correspondence from me and knew nothing of an online survey. They offered to send new cores(another 10 day wait) but I requested a refund. They told me I had to wait one month before i could request a refund. So I waited and I finally received my refund 2.5 months after my first complaint. Minus the 10€ return postage i had to pay to send it back.
And don't believe any of the video reviews- the company offers you 50€ if you send them a video saying how well it works. Well, that, my friends, is called a bribe and is hugely unethical.

Reply from Breathelio
They advertised that it takes 2 days if your delivery address is in Europe. I made the order before 3 days and now they informed me that it might take another 3 to 6 days to be delivered. Scam!

Reply from Breathelio
My wife and I have been vaping since their conception, so, what, 15 years. Smug in the belief that they don’t harm our lungs, akin, undoubtedly to the Marlborough man way back when smoking wasn’t considered to be unhealthy. That arrogance is waning now and we want to ditch the battery, the atomisers and the liquid (which my clever wife makes herself) and lessen the risk that in 10 years the intensive research reveals we are going to be in trouble in our older years, because we are inhaling substances continually that we should not be. Our son bought us a LIO for Xmas and I am certain that it is my route to being free of nicotine (which isn’t harmful) but the delivery system may well be. So, I love my LIO thus far and it is a big thumbs up from me.

Reply from Breathelio
POSITIVE:
I had purchased during "Black Friday 1+1 Promotion" - Though, i initially got one 1 device, when i contacted their CS team, i got the promo stock,
NEGATIVE: (Until Now!!)
I tried using it in different ways - After inserting & opening the front side/fraying (As they had shown in video) - But, i didn't feel anything (Neither the flavour NOR anything else) & once inserted, taking it out is also an hassle!!
I don't think there is any utility of it OR I'm NOT using it properly (Though, i tried multiple times in different ways) as i paid $65, i have kept in momento place & ceased usage!!
My Conclusion: It seems like a well marketed/wellpacked "SCAM" - The actual product doesn't has any UTILITY, USE & it's a Bait & nothing more!!

Reply from Breathelio
I bought a starter pack in June, (it’s December) it never arrived. The customer service said it was delivered but it wasn’t, so they said they would send a new package. I got the email confirmation saying it was delivered, again, even though it never arrived. I asked for a refund and customer service just stopped answering. Really frustrated with this whole scam.
It's great helps with craving and gives you the hit in throat you need
Great help for people like me, for whom smoking was more a gesture than a habit.
I also love the flavors it comes with.

Reply from Breathelio
Great experience. Service was fast ans very comprehensive.

Reply from Breathelio
The customer support (as well as the product) is great.

Reply from Breathelio
Well it’s really helps me to quit .at first I was not used to it because the airflow is a little bit too much for me but when I make myself to use it and the flavour idea make it easy to accept it well eventually yeah it’s a really helped me to reduce that habit and now this is my third month with quitting vaping thank you guys this is a really good invention.
Things to improve:
Well, the airflow was a little bit too much and I will be happy if I can adjust it so even smoking have small tight airflow but this one seems like Shisha( hookah ) if you guys can make it adjustable or make a virgin that have a little bit tight airflow to be great

Reply from Breathelio
The stick itself is fine - I haven't managed to quit yet but I think it will help to have something in my hand that has a small flavour when my vape finally dies. However, all the amazing review videos now make sense, as I've been inundated with emails asking me to give a positive video review, and if I do I could get €50 back. That isn't marketing, it's downright lying, and if I'd have known that before purchasing I would never have supported this company. Very disappointing, and I recommend you don't waste your money.
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