Breathelio Reviews 

1,253
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, most reviewers were somewhat happy with their experience overall. Consumers find the device very helpful for curbing cravings, making it much easier to manage the daily transition and successfully maintain the habit of quitting smoking or vaping. People frequently appreciate the straightforward design, everyday ease of use, and the pleasant mint and cinnamon flavors available. Some people were dissatisfied with significant delivery delays, long waiting times, and missing items in their packages upon arrival. Additionally, a few reviewers noted that certain replacement cores felt tasteless, completely dry, or failed to fit securely inside the device tube.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many praising it as a game changer that successfully... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers are satisfied with the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the product is lightweight,... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praise quick shipping times... See more

Order

People report mixed experiences with order, reflecting a high level of disagreement among consumers. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Hi, so far the experience is good i liked the cinnamon spice, cold turkey & minty magic cores. for improvement please ad a seal to one end of the cores so it doesn't drop and a stick or any other dev... See more

Company replied

Rated 2 out of 5 stars

I can understand the idea of it but having tried the “cold turkey” flavor and now using the mango and berry flavours, the lack of taste and same feeling on your thought is very noticeable. I would... See more

Company replied

Rated 5 out of 5 stars

I purchased this for my son who has tried multiple things to try and quit smoking…he did want to use toxic medication and we stumbled across this and thought its worth a try. He’s very happy with th... See more

Company replied

Rated 5 out of 5 stars

The shipping was faster than estimated, the pricing beats competitors by far. The simple wooden Lio is well made and pleasent to use. After years of trying, the Lio is the First Thing that consistentl... See more

Company replied


Company details

Written by the company

At Lio®, we’re transforming cravings with our flavored air diffusers, providing relief anytime, anywhere—without nicotine, vapor, or smoke. Join us in our mission to help 100 million people quit unhealthy habits by 2030 and experience the refreshing difference with Lio®!


Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(1,253)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Waste of time

Waste of time. Still do not have product ! Ordered in September now getting on for December. First sending was missing inhaler. Second and Third send never arrived. Their customer service trying to blame non-arrival on the fact that address conventions in other countries are different. If your address format is different to how they work in The Netherlands then your address must be wrong. Waste of time and money.

P.s. I note they always leave responses on Trustpilot saying to contact support email address but I have had plenty of conversations with them already that have been unhelpful !! They never read your emails properly, usually miss the point or issue and just send a standard pre-prepared response.

21 November 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Sorry to hear this, that’s definitely not the experience we want anyone to have. If you send us your correct full address and your order number, we’ll sort this immediately and get a replacement out with priority tracking.
Please reach out to support@breathelio.com
so we can fix this for you right away.

Rated 4 out of 5 stars

Nice!

So simple, clean and easy. Hopefully I'll cut down on more cigarettes!!

9 September 2025
Unprompted review
Breathelio logo

Reply from Breathelio

You’ve already started the shift, just keep going!

Rated 4 out of 5 stars

I am loving it

I am loving it! However the flavoured cotton falls out sometimes, maybe needs a bit of work!

19 November 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Glad you’re loving it! If the flavoured core slips out, keep in mind to fray the edges slightly before inserting it, it gives more grip so it stays firmly in place.

Rated 5 out of 5 stars

In my opinion is the BreatheLio the…

In my opinion is the BreatheLio the solution for quitting your smoking habit. The movement and taste are similar what results in less cravings. Would 10/10 recommend !!!!

19 November 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Love hearing this!

Rated 5 out of 5 stars

I quit smoking 40 days ago

I quit smoking 40 days ago, and the hardest moment was going out for drinks with my friends while everyone around me was smoking. Then I tried LIO, and suddenly I didn’t feel the urge to smoke at all. It helped me so much — thank you, LIO!

1 October 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Going out for drinks is the real battlefield, if you got through that without reaching for a cig, you’re already past the hardest part. Huge respect!

Rated 5 out of 5 stars

Easy to order and great communication

Easy to order and great communication. It helped me quit vaping after having done so for 8 years and now I enjoy occasionally using the breathelio instead of being constantly addicted to nicotine - nothing else worked but this has been by far the most effective option I have found and significantly better than similar competitor devices.

17 November 2025
Unprompted review
Rated 4 out of 5 stars

It's helping! I'm confident I will be able to quit.

While I haven't completely quit yet, I am seeing some progress. I am confident that I will be able to quit completely after a short time. I am pleasantly suprised with how this is helping me cut down to be able to stop.

17 November 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Love hearing this. Cutting down is exactly how most people quit for good, it’s progress, not perfection. Keep using Lio in the moments you’d normally reach for a cig, and that gap will keep getting wider. If you need any tips or support along the way, we’re here for you

Rated 3 out of 5 stars

We Need an Ingredients List..

Seeing alot of baseless negative reviews on here that wanted to address :

Shipping concerns - This is fairly situational but i got mine delivered in three days which was perfect and exactly on time as promised. Seems like some people are not as fortunate.

Lack of Taste and Design : I dont understand this one, this is a device that is designed to help you quit smoking, not just replace it with an alternative, therefore did you actually expect it to be a replica of a chemical based electric pen that emits smoke? Some people are actually dumb, yes your sucking on wood, yes its not as strong as a vape, but i dont see them advertising it as anything different , in fact in all the adverts they make it cery clear as to what you will be receiving, nothibg misleading whatsoever, most definitely NOT a scam,

Now my concerns and experiences :

Overall when i first got it i was extremely happy with the results, as a nicotine pouch and vape user, i have not touched either since getting my hands on the item, flavors are good, mint cold turkey ,cinammon spice orange are standouts, i am surprised how i have never tasted a vape with a similar taste as the orange core because that would sellout pretty easily, the mango one is straight ass though and there is one more i have not tried yet, so out of the 6 flavors, 4/6 were actually very good with one left un reviewed.

However my main concern and this is a very very serious issue that needs to be addressed. WHAT ARE IN THESE CORES? Since the past teo days im having some very bad chest palpitations and my lungs feel extremely painful when i take long breaths, is this device actually safe? What is the ingredient list because all i see online is “100% natural ingredients” with no explanation as to what we are inhaling??? This is extremely serious concern that needs to be addressed and talked about, is anyone else having issues with this?

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

I have made steps in the order: cigarettes-vape 20mg nicotine-vape 15mg-vape 10mg-vape 5mg-LIO and it worked like a charm! The fruit based Lio wasn't what I expected and Lio gave me new mint ones immediately (and more than needed) so I am very happy with the customer service too. And let me say, I am 4 weeks in it and haven't touched my vape once. I even went to a festival and didn't once thought about the vape. I mean, really really great stuff! I am so happy so thank you so much! You guys should get more credits at the health department for making it easier to quit.

13 November 2025
Unprompted review
Breathelio logo

Reply from Breathelio

That’s an incredible progression, you’ve basically stepped yourself down the entire nicotine ladder and landed clean.

Rated 1 out of 5 stars

Avoid avoid avoid, do not buy

do not recommend and seeing the reviews on moneyback guarantee won't be sending back just binning. How can you sell a device so expensive and the cores dont fit. How as a company do they get away with this, and also the company shouldn't reply aswell, I just say avoid dont buy , much cheaper brands out there and this is shipped from Netherlands rather get a UK based provider.

10 November 2025
Unprompted review
Breathelio logo

Reply from Breathelio

It sounds like you may have received the wrong type of cores. We offer two versions: the Classic cores (for the Classic diffuser) and the V2 cores which have the hole in the center and only fit the V2 device.
If these don’t fit, it’s almost always because the wrong cores were sent and we can fix that fast.
If you share your order number and which device you have, we’ll send the correct set right away.

Rated 2 out of 5 stars

Lack of taste

I can understand the idea of it but having tried the “cold turkey” flavor and now using the mango and berry flavours, the lack of taste and same feeling on your thought is very noticeable.
I wouldn’t mind so much and just get more cold turkey if the cores weren’t about £7 a pack.

I feel like a lot of the these other flavours need something like peppercorn to give the same “Hit” as the “cold Turkey” but not very impressed with the cores as of yet

9 November 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Appreciate the detailed feedback that’s really helpful. You’re absolutely right: Cold Turkey has that strong throat “hit” by design, while the fruit flavours are intentionally smoother. We’re actually testing ways to add a bit more kick to certain blends without losing the natural feel.

Rated 5 out of 5 stars

Very helpful for giving up vaping

I've only been using this for 2 days but I can honestly say that it is so great and I love using it. The only flavour I've tried so far is the "oh my orange", I love how the flavour starts off quite strong then slowly fades the more you use it. I find this company to be quite good as there is so much information on their website and navigating the site is easy too. I'm also quite surprised at how fast the parcel got to me after ordering.

6 November 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Keep it up, and enjoy the journey!

Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.
Due to a minor typo in the door number, I never received my parcel — despite repeatedly contacting both the company and the courier to correct the address. My requests were ignored, and customer service failed to respond. As it stands, I have neither the parcel nor a refund. I would not recommend this company and will be escalating the matter to relevant regulatory body.

3 November 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for sharing this, we can still recover or resend your order.
Please send us your order number and the correct full address so we can either 1) reroute the parcel if it’s still with the courier, or 2) issue a priority reshipment or refund if it’s returned to us.
We’ll get this sorted immediately once we have those details

Rated 4 out of 5 stars

Cravings havnt been too bad

Cravings havnt been too bad. Delighted I now no longer vape.

26 October 2025
Unprompted review
Breathelio logo

Reply from Breathelio

That’s awesome, sounds like you’re really taking control back. If the cravings are already manageable, you’ve made it through the hardest part.

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