Breck's Reviews 

Experience was fine. The only major thing I had a problem with is one of the Party Balloons Allium bulbs came black. I sent an email to customer service days ago and no one has responded back to me. I spent over $200 on this order. Sure didn’t expect anything to come black and unusable. Disappointed.

You are always spot on with my order and sturdy bulbs, roots and plants!!! Thank you for being awesome these years!!! I am 76 years old and have been buying from you ever since URI Winiford got me hooked on gardening when I worked for him at the City Of Dallas!! GOD BLESS.

Received to pacs of martagone bulbs. One good the other crap. Soft and rotted.

I have not received all my deliveries yet but as far as customer service I’ve been very satisfied with response times and client resolution. I had an order and my free shipping code didn’t input correctly so I was charged the $20 shipping. Customer service waived the charge and allowed me to add items to use the credit. Also I had a porch pirate that took my first delivery. They were nice enough to give me a credit for the value of the stolen merchandise.

Every year, I go through the Breck's ordering process for a number of Holiday gifts. This year was easier than last year, because I was now able to copy the names and addresses from last year's gift list. That saved lots of time (Thanks!) . . .but your system for dealing with the gift messages is still badly broken. Your confirmations do not include them, forcing me to call your customer servce to confirm that you have them right. Most importantly, it seems that at least sseveral messages were not actually included in the boxes, resulting in our recipients not knowing whwere the bulbs came from -- and we got no credit for the gift. You really HAVE to fix that. I see no reason why the message cannot be included in the confirmation -- AND you have to find a way to avoid human error in getting the correct message in the correct box. . . . . PLEASE!

I just got your reply, and if you think that the gift messages are printed on your shipping labels, then you are the left hand, and you don't know what the right hand is doing. We sent ourselves two packages of your bulbs at the same time we ordered those for our friends; we asked that gift messages be included in both; the packages just arrived; NEITHER had gift messages printed on the shipping labels, and the only pieces of paper inside were promotional material. Come on! Get Your Act Together. Get some decent IT guys on your team and fix this!!

I ordered in summer, with ETA for end of September. Mid-end October I inquire about my order as I received nothing, there has been 0 comunication from Breck's and it's getting cold (Ottawa). In response I receive an apology and an information that new ETA is end October-beginning of November. I ask if I'll be reimbursed if the ground is frozen and I'm unable to plant the bulbs. No. Only store credit. I don't accept store credit, pushing store credit on wronged buyer is illegal. So I cancel the order. No response - how convenient, especially that 3 days AFTER I cancelled I get a message that the package was sent.

The irises I received were so dry that the labels fell off of 3 out of 4 of them so as a collector they’re useless to me. I cannot sell them in the future. They look dead, and I honestly don’t know if they will make it. Customer service is rude and hangs up on you when you try to clarify information. I needed to clarify this information because there are language differences between myself and the company representatives. No other company I’ve purchased plants from has been this unprofessional, rude, and hard to understand. I also got hung up on 3 times.

Order and shipping was expedited, the product is a beautiful gift for anyone. Thank you for sharing smiles and the beauty

great gifts for friends and families and of course for yourself. Beautiful flowers from great bulbs!

Ordered in May expected Mid Sept
Now it’s November called their service 3 times. Told it’s out for deliver. True statement it has been out for delivery by defector over a month. The English is not my first language Brecks person told me for the third time in a week that it will be delivered today. Happened before and only 1/3 of the root stock survived

For some reason Brecks sent my order to the post office. Now I have to go to the post office to pick it up as where I live we don't have mailboxes at our house only central mailboxes down the road. This is a major inconvenience! Why when it was sent via UPS Brecks then had UPS send it to my local post office!? very annoyed by this!

You met and gave me confidence in buying from you

After connecting with several American companies that were overpriced and largely out of stock anyway, and having their Representatives be low key rude to me, I found Brecks had EXACTLY the combination of bulbs I was looking for (maxed for bloom calendar like I wanted), for basically HALF of what making that mix myself elsewhere would cost, PLUS free shipping...
And unlike other sites, it was incredibly simple. I found it and was checked out within 30 seconds. The logical flow of the site was perfect.

I was so astonished at the difference I made a point to passive aggressively tell the last rude bulb company I dealt with that not only could a company in Holland do EXACTLY what I needed, for half the cost, and free shipping FROM HOLLAND, but that they made it so fast and easy.

A number of your daffodil bulbs were rotted and had to be discarded.

I’ll eat know I. The Spring when my new garden will begin to bloom. The bulbs arrived in excellent condition and are now safely resting under a m k a jet of mulch.

I placed a duplicate order by mistake. That night I sent an email asking for it to be cancelled. I saw the business was closed for the weekend so I called on Monday morning. This was still about a week from it being delivered. I was told that she had no authority to cancel an order and that I would receive a call from someone higher up. I never received a call...I did receive the duplicate order. I will not be ordering from you folks again.

I ordered a fall shipping plant that was supposed to be 3 roots but only received one. When I contacted Brecks they reshipped (which has not arrived yet, but is appreciated). However I live in the plains states and have a very short window in which to plant and expect anything to root in before the snow comes. I tried to cancel the replacement by calling 6 days before the ship date but it had already shipped. I doubt these plants will survive. Shipping needs to be more accurate for the location the items are going.

Timely delivery. Waiting to see springtime results.

Ordering was easy, quality was exceptional, instructions and packaging clear and neat. Only challenge fore was that the first order went to an old address and the webpage kept saying I hadn't placed any orders with brecks so I had to keep finding the email notification for the order and shipping info.

Contacted customer service after not receiving any shipping updates for 10 days. Apologized and said it had not been shipped from Holland yet. It would be shipped soon but would have to go through customs (both countries) but I would receive an email when it reached the US. I did but then it got stuck in PA. Finally received bulbs but haven’t opened yet. Assume they will be fine. I placed an order from Holland bulbs the same day Sept 29 and received them in 4 days.