Brentscoolpicks Reviews 292

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Bought my first hoverboard on May 7, 2023 from Hoverboardsonline.ca. This company is great. I ordered the board on May 7, received it at my door May 9. The included quick rundown of instructions/tips... See more

Rated 5 out of 5 stars

Ordered 3 Hover Boards. Delivered on time in excellent condition. All working perfectly. Grand Kids love them. I know they are of good quality because I bough two 2 years ago. Quality product, sold... See more

Rated 5 out of 5 stars

Super easy and painless purchasing experience for our balance board, carry bag and seat attachment which we bought for our 9 year olds birthday. The board was a total hit with the whole family-great c... See more

Rated 5 out of 5 stars

The Scooters we purchased came in the shipping time-frame promised - no anxiety - no nonsense. They were exceptionally well packed, and ready to unfold, charge and go. These Dualtron scooters ar... See more

Company details

  1. Skateboard shop
  2. Sporting Goods Shop

Information provided by various external sources

Welcome to Brents Cool Picks. Bringing you the newest products with low prices and fast delivery. We are Canada's highest rated hoverboard store. We offer online shopping as well as in store test drives and pick ups. We have been in business since 1993 and customer service is our number one priority.


Contact info

4.9

Excellent

TrustScore 5 out of 5

292 reviews

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Rated 5 out of 5 stars

Ordered 3 Hover Boards

Ordered 3 Hover Boards. Delivered on time in excellent condition. All working perfectly. Grand Kids love them. I know they are of good quality because I bough two 2 years ago. Quality product, sold by reputable company that stands behind their products. Easy to deal with online orders. They resolve any issues promptly if there are any. Only wish they could deliver to other address when using pay pal or credit card. Must use money transfer for delivery to different address than the buyers address.

27 April 2020
Unprompted review
Rated 5 out of 5 stars

great

great product only took a few days to receive it. thank you!!!! i will diffently order again from you

27 April 2020
Unprompted review
Rated 5 out of 5 stars

Very impressed

Super easy to deal with and order. I had a connection issue when placing my order and had actually submitted two orders. They recognized and corrected it so I got what I wanted. Prices were great and shipping took no time at all. Very impressed!

27 April 2020
Unprompted review
Rated 5 out of 5 stars

My daughter LOVES this hoverboard ❤️

Amazing service! Super Fast email responses and fast shipping. My daughter is 😀 so happy with her hoverboard and cart. It is great quality, long battery life, goes fast and she loves the 10” wheels to go off road. I highly recommend the hoverboard and dealing with Brents Coolpicks. They even followed up a few days after to check in and see how we like it.

18 April 2020
Unprompted review
Rated 5 out of 5 stars

Very impressed with delivery time it…

Very impressed with delivery time it only took 2 days for the hoverboards to arrive👍. They deserve 5 star rating for this. Not only for the time of delivery but also during the corona pandemic. My daughter and I are really enjoying them. Great job!!!

11 April 2020
Unprompted review
Rated 5 out of 5 stars

Quick shipping

Quick shipping, excellent communication, great customer service and good quality product.

11 April 2020
Unprompted review
Rated 2 out of 5 stars

Board won’t hold a charge - Hoping for Replacement

Product was delivered in time for Christmas, on short notice (1-2 day delivery). However, when we got the hoverboard, it would not hold a charge and we can’t get it to do anything. Will be shipping back and hoping it will be replaced with a new one, and hoping to upgrade to the board with air tires, after paying the difference. My boyfriend also ordered a hoverboard (the one with the air tires, which worked great for his daughter) and said they had good customer service So I’m hoping the replacement goes well and the board works much better.

8 January 2020
Unprompted review
Brentscoolpicks logo

Reply from Brentscoolpicks

Hi Marlise, Sorry that we can not schedule the time the courier arrives but our website states that we have no control over that and that we can only promise it will be between 8:00 am and 9:00 pm.
As for the problem with the board I see a returns authorization done up and emailed on January 3. I'm guessing that your spam filter caught it. I will email it to you again so check your spam folder. We'll make sure we get everything fixed up for your son.
Sorry again for the hassles.
Brent

Rated 5 out of 5 stars

hoverboard cart

I ordered a hoverboard cart. Shipped quickly and the quality is great. I also ordered a hoverboard previously and it was the best priced that I could find, and the quality is top notch.

28 December 2019
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery. Won’t know till after Christmas about the product, but love that the warranty doesn’t start till after Christmas.

22 December 2019
Unprompted review

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